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Customer reviews

Rating 4.4 out of 5 stars with 9092 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 9,092 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device, should be better with updates.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 512 steam deck and love the performance. I have had other windows handhelds in the past, and the fluidity of the this one is miles ahead. I can now play my ubisoft games and download game pass games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Great handheld. Terrible customer support.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The handheld is awesome. It just took forever to come in through the mail. They also never delivered my case that was supposed to come along with it. And I received an email that it was cancelled…really frustrated with that.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Coby W,

      Please accept our sincere apologies for the delay in receiving the ROG Ally and the absence of the Ally Case. This is not the kind of experience we want our customers to have with our resellers. To further investigate this issue, we recommend contacting the place of purchase.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0573" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Gaming around your home in 2hrs.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld to play game around your home. It's can play almost games at 60 fps, but weak battery. Average 2 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great device, with software flaws

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device, much better than the Steam Deck in my opinion. only thing holding it back from 5 stars is Asus's lack of support so far, We've only seen one bios update and it actually made performance worse.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect and great to take on road trips just remember to bring the charger with you.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fun handheld, not for the weak

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a pc that’s able to be used in handheld mode. It not a plug and play and you do have to adjust settings but when you get the hang of it, it truly is fun. Battery life is expected to be short, like a laptop or anything else. It’s fun and worth if you’re on the go

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Kid on the block

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the Steam Deck OLED, this device took its place as my main handheld. Battery life is great, graphics are amazing. Just dont buy this on your wedding anniversary like I did and you'll do fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ally and steam deck are tied for best handhelds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Perfect performance. I love the armoire crate software, I can’t wait to see them improve even further on that. I love using this as my main PC. I had a sad card issue, and Asus fixed it for FREE and now my SD card works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for Tech Savvy Individuals

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this device has a lot of potential if the user experience is improved by the windows 11 handheld OS roll out. I enjoy playing xbox cloud games on this device and look forward to using it on vacation.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Cool and quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally has become my main gaming device. The fans run very quietly and the device is always cool to the touch. The screen is beautiful. As far as handhelds go, Armory Crate has made Windows navigation about as good as its going to get without a touchpad and keyboard.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Asus ally review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item from asus is awesome only gripe is the vents need to be moved in a bit, the heat from said vent burns my finger tip, other than that this item is a steam deck replacer with fun window i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love mine! Runs everything I throw at it. Got mine open box excellent and it’s was flawless!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Handheld of the decade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a handheld that allows you to play virtually anything! Full windows 11 allows you to play games like call of duty, halo, forza, if you csn play it on a PC you can play on this! Totaly worth every cent!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Rog is not user friendly as a hand held

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the graphics were amazing and it really operates like a pc, in order to use it as a hand held, it does require a bit of tech knowledge. My son and I never had the courage to mess with the settings to map the buttons to games, and the ROG settings were not as straight forward as they seem. So when we finally tried to do it we ended up messing up a driver. Good thing we were still on time to return it. Its just wasn't for us. Maybe we will try version 2.0 when it comes out.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0378" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Fun device for those that know how to manage a PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn’t for everyone, but this handheld pc will surprise you. I recommend this to anyone that is already familiar with PC gaming or anyone that wants to tinker with a computer. If you have games on Xbox, steam, or any other platform this will play all your games. It’s quirky because it’s a windows computer. But hopefully Microsoft embraces this crowd and makes a gaming mode that allows for use of the controls in windows. Once you’re in a game you have controller access, and works as designed. Since AAA games are so large I would also recommend a large microSD card or even an external drive if you have a large library you want to play. 512gb is pretty large, but some games can be 100-200 gb.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handheld game

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Keeps kids entertained for hours. Their game library on the go

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Do it!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this handheld gaming PC. Was a little glitchy at first, but after a couple software updates it works flawlessly. I think Asus really nailed this one!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Good console

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its at now its a 5 star but i got it at 650. Its a solid device, havent had any issues and runs everything smoothly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s handle all games not like steam deck , steam deck its limited but asus rig take with play any games you want system is amazing and fan work perfect never become hot

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld device for gaming on the go.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is excellent. I can play all my retro games and it even handles many of my newer ones, no problem. The screen is crisp and clear, and the VRR feature ensures a smooth experience while gaming. 10/10, would recomend.

    I would recommend this to a friend