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Customer reviews

Rating 4.4 out of 5 stars with 9092 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 9,092 reviews
  • Rated 4 out of 5 stars

    Bought fro my brother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my brother so honestly I dont have a ton of experience with the all. I do have a steam deck though, which is much more user friendly in my little experience.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    ROG Ally Z1 Extreme Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, ergonomics and battery life could be better.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BenReviewing,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for any inconvenience caused by the ergonomics and battery life. Your comments are valuable and will be passed along to our product team for review.

      To help maximize battery performance, we recommend reviewing the troubleshooting steps outlined in our FAQ. If the issue continues, please reach out to our support team at https://www.asus.com/us/support/CallUs so we can further investigate or assist with a repair.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0619" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Cons mentioned:
    Battery life, Sd card reader

    Rated 2 out of 5 stars

    Another half baked windows handheld.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yet another half-baked windows handheld from a company notorious for dropping support at a drop of a hat. The SD card slot is still broken, the analog sticks still don't feel great the battery life outside of cloud gaming or playing old roms or very light indie games is non-existent if you wanted this to be your handheld gamepass machine be prepared to play plugged in like you did with the Game Gear back in the 90s.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0182" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166 Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great but for the price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great on the on the go handheld. Could not live with out since I bought it. My kids love it so it is definitely be usee all the time.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great but that micro ad issue

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i loved the ally and it worked awesome for what i was using it for but then my Samsung PRO micro sd stopped working and i wasnt even using it for games, i will just get another when ASUS fixes that issue

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pretty decent system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this thing is pretty sweet ive only had a couple of hiccups that ive had to figure out but ovet all it works pretty great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was overall really good just not for the games I wanted

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, windows needs work.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good, Windows is really the thing holding it back. ChimeraOS is making great strides on getting linux to work on it. On normal windows desktops, i would remove armory crate immediately. But here it's basically required for this device and it's genuinely useful for the Ally. Wifi's a bit slow. Good chance it's a weird windows thing. Running speedtests from my phone and the Ally, my phone (pixel6) is 200+mbps faster. Same AP, same distance. Hopefully that's something that will improve. If you do buy it, be prepared to update, update, update. Set aside some time. When you think you're done with all the windows and armory crate updates, open the start menu search MyAsus and update again.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it probably one of the best things I ever bought for travel

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Love the Rog Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Rog Ally. I like how I can play both my PC games and xbox games on it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who has been playing on consoles for a very long time, this was a great step into pc gaming. I got an open box-excellent and there have been no issues with it in case anyone was wondering. Worth the savings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, easy to transport runs just like a pc. One thing is the battery doesn’t last very long usually have to keep it plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top Tier Portable Gaming Device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. Granted it can’t play super new AAA titles in max graphics but gets the job done when on the road. It’s windows based so any game from any launcher will run from this without any additional modification.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great hardware, software needs some work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally has a lot of potential. At the time of this review, Asus has some software bugs to iron out. It still works well though. If you’re looking for a powerful windows based handheld, this is it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Handheld Gaming PC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, but it needs some work. The functionality isn't quite as simple as the steam deck but the power and speed are incredible. Batttery draining too quick is the only real concern I have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect handheld system!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I am able to play pc games through steam/epic/origin/etc and I am also able to play Xbox through Xbox game pass and PlayStation through cloud play. This handheld handles it all!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than the steam deck. Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the steam deck and while the steam decks UI is a lot more user friendly for beginners the overall experience is much more enjoyable on the ally for sure if you're familiar with the windows interface

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a really good machine I use it I finished Mortal Kombat 1 the whole story on it and it played great flawlessly 1080p I had it plugged into my TV I think worthwhile this is a good purchase definitely you will enjoy this product

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    totally recommend for gamers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my boyfriend is a gaming nerd and a collector. he wanted one so i got him one for our one year anniversary :) he loves it!! says the screen is nice and big. the fans are good. and the led lights are cool

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent way to play PC games on the go worth the price

    I would recommend this to a friend