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Customer reviews

Rating 4.4 out of 5 stars with 9092 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 9,092 reviews
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy, quick and easy to setup. Only downside is that your going to need to upgrade the hard drive for more room. Though that's easy as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Major potential for the first iteration

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a couple days to get the hang of it but once you do its a beautiful sight.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its pretty good but theres many options.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theres many options for handhelds, for performance this is definitely the perfect device. But I’d always try and research on what you really want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld power house

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming handheld. The screen refresh is great can handle most games at good fps . Best handheld for fortnite .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best PC Handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent handheld device! Play X Box Cloud gaming on it. Non-stop gaming on Call of Duty Black Ops 6.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    One satisfied customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence for so long. Trying out the non extreme version and even the steam deck. I’m so happy I went this route. Every game I’ve played so far performs amazing. Can’t recommend enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG ALLY IS GREAT

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ALLY is my personal favorite handheld it runs super smooth as well as feeling great in your hands. It can run windows 11 which is ok in a sense personally buy a laptop if you are looking to use this as a computer. ROG ALLY has a deep price of around 600$ now in store which is better than paying 800$ on Amazon so recommend buying from Best Buy especially if you are a member. The steam deck is awesome as well for running games but in my experience the ROG ALLY just seems more smooth and versatile. 1 more thing if you get the ROG ALLY make sure to purchase the Z1 xtreme version more storage as well as better software don’t be fooled by the normal and z1 xtreme the Z1 is better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loving Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device from an open box runs perfectly. I originally has the z1 model of the device and the performance from that to this is night an day.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays great compared to Steam Deck, for a reasonable price. Sure, it has some issues here and there out of the box, but nothing that cannot be solved with a simple Windows update and other software updates. Plays all my games smoothly. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Versatile and Powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld. Best device when compared to steamdeck. Has Windows on it so you can do a lot more with it. Is still limited to what it can do graphics-wise but is well worth every penny for a handheld that can play most games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fhe best handheld system and i can tell since i had a steam deck believe me it has all you need and if you want to upgrade the SSD just buy a 2TB and you will be all set. Totally worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 2 out of 5 stars

    Great concept - couldn't activate Windows 11

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and ended up returning an open box unit. That said, if you're aware of the limitations and issues, this has the potential to be a great handheld gaming device. Maybe not at the MSRP now that a newer generation of the device has been released. I was well aware of the SD card issues (something that isn't a problem for my use), and I was looking forward to enjoying the device. That said, when I went to factory reset Windows 11, I found myself unable to activate Windows. Turns out, after much troubleshooting, the OEM embedded license was for Windows 8, which will no longer activate a "new" install of Windows 11. My options were to either purchase a retail license of Windows 11, run a gimped OS on a brand new device, or go Linux. I chose to return the ROG Ally and go with a different product which has been nearly flawless.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Pwn3d3d3d,

      We sincerely apologize for the Windows Installation issue you've faced with the ROG Ally and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      Although you have returned the device, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018122-0286" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great device

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gamind device. Only con for me is its short battery life

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Armando T,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the battery issue and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0510" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best handheld PC you can get right now. If you want to play PC games with controller support on the go, you will not be disappointed. There are some oddities with navigating windows and such, but apart from that it is amazing.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a powerfull machine, nota gonna lie, the battery is not that good, however for a 31 years old, it's good, i like ir more than the steam deck

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this a couple of weeks ago and so far I really enjoy using the Rog ally. The speed is pretty good and graphics card is also good as well, but it does takes some time getting used to Armoury Crate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For the price its a good deal.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept resetting when playing games on the sd card, and a lot of stuff they need to iron out with updates, Other than that was a good experience. Will purchase again once everything is ironed out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tiny Beast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing! Yes it has its flaws but for me it’s perfect. Definitely bridges the gap between console and pc, more so than a laptop and all the functionality of one at that. Look for an open box if you’re looking to save!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it all the time replaced my gaming laptop completely

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Powerhouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good. Powerful, I play all the old school emulators like ps2. Brings me back to my younger years. The sticks suck though. Too skinny.

    I would recommend this to a friend