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Customer reviews

Rating 4.4 out of 5 stars with 9092 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 9,092 reviews
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Great Performance, significant issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being aware of the SD Card issue I was cautious with the fan curves and keeping an eye on temperatures. I played in the high 60s low 70s deg with aggressive fan curves. Still it cooked my SD card. Granted I can just upgrade the NVME, ignore the sd card port and move on. Acceptable if this was some cheap device, which is not. Is a pricey handheld with significant flaws and to my knowledge this has not been officially resolved. Unfortunate as I truly enjoy using the Ally.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the SD Card reader issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0294" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166 Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I can game anytime and anywhere on the go. Best thing I got yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld. Slightly edges out the steamDeck imo all things considered (def better than msi claw). With news of Rog Ally 2, things are looking up in the handheld market. Well played Asus

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very clean for first release in the Handheldworld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has some issues but that’s understandable being that its the first generation. R2 and L2 buttons could be a bit more responsive and have a better shape if that makes sense. Battery life is ok but could be better. But other than that its a good purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best handheld to date

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s basically a laptop in the shape of a gaming handheld. I love this thing. It literally has no limits besides maybe the battery life lol

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming handheld as long as you know the tradeoffs: battery life is not great with more demanding games (buy a battery bank) and the sticks on mine have a really big deadzone (I'm hoping there will be replacments available soon).

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasnt sure how the Ally would handle gameplay being that its a handheld but this is amazing. It will also let you use xbox game pass and PlayStation pass to play on the go, the Steam Deck wont even let you do this. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Versatile Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great power in a small package. I’ve been playing Starfield on it with no issues. Connects easily with Bluetooth to Apple AirPods. Im thinking about using it for Rosetta Stone when traveling. It is a PC after all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Handheld pc game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I purchased since starting my pc game journey

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mighty and Versatile Portable Gaming Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming machine for on the go. It is a windows computer - so do not expect anything out of the box. You need to tweak and optimize multiple settings and profiles to get it to run well for various scenarios. That being said, I’ve used it every day. Diablo IV runs great in a custom 18W mode for portable gaming and even better on the 30W turbo mode when plugged in. Xbox cloud gaming pairs well with the device too, allowing you to play games without taking up precious space. It also lets you set the device to 10W silent mode for the longest battery life possible. I am impressed with the versatility of the device. Recommended tweaks: Windows Debloat Tool Shut off most apps from starting on launch Turn off core isolation Set custom 18W profile for the best balance of performance / battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally Extreme Processor.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Specially if you can mess with the setting it'll run even better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this mainly for older games, but have had no performance issues. Some minor windows issues, but thats mainly due to it being a handheld, and Windows not really designed for it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love love it. Its better than my steam deck!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AAA games in a true quality handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A handheld gaming pc in the palm of your hands! The fact that I can play AAA titles like The last of us and Death Stranding is on this device is amazing. A few minor adjustments with the bloatware that comes with Windows 11 and it was good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Super powerful and lightweight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow really blown away by this super powerful handheld! I have a steam deck as well btw. This syncs perfect with my xbox so its painless to play. I prefer the grip and lightweight feeling of this. But Steam Deck is amazing as well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my seconds thoughts about the rog ally because of windows 11 but after a few days tweking with it it became my dialy driver way better than the steam deck having the ability to play my xbox games on the go is a plus

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld ive had so far, really enjoy playing the new black ops 6 with the free month of xbox cloud gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these console is the best!!! all the options that you have for play games are crazy, running on Windows 11 make it better... also you can connect all kind of devices like any pc... im really happy choosing this device...

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    So happy to have this device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great for playing games on the go . I would Highly recommend if you’re slightly computer savvy . If you want something you can plug in and go without any computer knowledge . This is not it .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Travel buddy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system for gaming, the windows OS s a bit clunky and wouldn't be great as a standalone pc replacement but it's a powerhouse for gaming on the go!

    I would recommend this to a friend