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Customer reviews

Rating 4.4 out of 5 stars with 9092 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 9,092 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld Gaming PC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what the video game market needed. Powerful, affordable, and game changing. This Ally is great. Now, i won’t nitpick. It’s a first generation device. It won’t be perfect. But people complain just because they love To complain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device. Only thing i dont like is the battery life but its not so bad that i cant rate it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great power in a small package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device, if you are comfortable in a windows environment this is the creme de la creme of handhelds. It can be a bit fussy navigating windows with a touch screen but if that's something you can handle I can't recommend this enough.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with this

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just picked this up great price. Very happy so far i am new to the gaming p. C world

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product, just need some patience.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Like all Windows products, you have to be patient and work around some quirks. Overall the performance is great for the form factor.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    The best portable gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not just a gmaing handheld but gaming pc and could preform tasks on the go thqt u would need a full blown laptop for .. hook it up to a monitor or just a docking station with prepherials and u r set

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Didn't care for it, waiting for something better.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're in the market for a handheld PC, I'd hold on a little longer. Installing/managing software here is a pain, performance takes a ton of tweaking for every game, and battery life is embarrassing. I could see certain use-cases for a device like this in its current state, but I think your money is best saved for a more streamlined device that will likely see the light of day sometime soon. Perhaps the SteamDeck 2 whenever that lands.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Brian R,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0371" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great device with some significant flaws.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, the specs far outmatch the competition for the price, but SD card issues abound and mine has completely stopped working. This is something acknowledged by ASUS.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hardware but the software experience is still lacking compared the Steam Deck. Once you iron things it out it plays anything you want well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but a first gen device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I love this thing but it is a first gen device with all the bugs that entails. I returned it and will be revisiting this in a year or two after theyve refined the product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its pretty neat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this thing is amazing! But you do have to tweak a few things for certain games to run well but overall its great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, runs AAA games snd performs great with emulators!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best handheld on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ALLY is absolutely amazing. Love this device. It has its issues but it is definitely a nice alternative to the steam deck and other handhelds especially at this price point. Definitely would recommend if your into the handhelds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Glad I bought it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I preordered and couldn't wait to get it. I love being able to do so many things on it at once. I've bought all the accesories for it and I use it like a pc. Do yourself a favor and get one. You won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like a gaming PC, full Windows 11 and the speakers sound amazing! I wish it had one addtional usb port and support for ethernet networking.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ally rog

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hand held PC love it. Game play is good no freezing or slowing down loads fadt and easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Handheld For Gaming -

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have my steam deck- first game on the Rog Ally - MW2 - ran at 90-100 fps 1080p Turbo mode. Setup is not that bad- relax people.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Watch out for the sd card not reading

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luckily mine was in the return window when the sd card reader went bad. You may want to get the extra warranty. Otherwise a beautiful system

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Handheld Gaming

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld gaming unit, but even a decent desktop PC depending on how you utilize and accessories it

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 1 out of 5 stars

    ROG Ally: I wish it was a finished product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s unfortunate I have to give the Ally One Star because I was looking forward to it so much. They hyped it up beyond belief and honestly it was a blast while it worked for a week. If you want to have a handheld device with the standard 512gb of storage and run AAA games or emulators, you may have to offload and load a few games at a time but this will do it for you. It was great while it worked. It was a real shame when I took all the time setting up my emulators, even bought a very expensive 1tb SD card, and then after a few days of playing, the Ally fried my SD card and everything on it. Completely FUBAR. Not only that but Asus support was no help and told me I am SOL on the SD card despite them admitting the Ally has thermal issues doing this to a majority of users. This isn’t just my unit, EVERY ROG ALLY DOES THIS. If you play a game off your SD card and use a higher Watt power profile, it will destroy your SD card. So now what, I am out the 100$+ on my SD card, and Asus will RMA my device but it’s still not going to fix the failure every device has. Such a bummer because I was truly looking forward to using the Ally but I might as well return it and get a Steam Deck which I know works. And the customer support of Steam is actually helpful. Don’t get me wrong, it’s a cool device and I was willing to look passed all the software glitches and imperfections but Asus may want to cut their QA department after this one because they didn’t test the Ally well. They relied on paying YouTubers to test and review it for them, who obviously missed some key issues. My advice if you’re keeping the Ally, get a 2TB m.2 to upgrade because Asus completely neglected the SD slot and there is nothing they do to fix it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JRussell,

      It is really unfortunate to hear that your SD card got damaged after you used it with the ROG Ally. This is definitely not the kind of experience we want any of our customers to have with our products. We recommend following through with the RMA to get the issue resolved. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus