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Customer reviews

Rating 4.4 out of 5 stars with 9092 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 9,092 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Christmas present was a MAJOR hit for my guy. He’s incredibly picky with his tech and he LOVES this. He said Diablo 4 runs better on this than on his Xbox and has already gotten two more games.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Incredible System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ThexAlly is so much fun you wont be disappointed. Its amazing how much they packed in to a handheld. Only downside is somewhat short battery life depending on what youre playing. On turbo mode an hour goes by very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this, so convenient! As a Video director and gamer the ally has made my professional life and gaming life easier while traveling!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    CONSTANT updates ruin the experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew when I got the Ally that I'd have a couple hours of setup time. Updates, ensuring I had all the necessary drivers, getting rid of Office, etc. That was fine. After day 1, I had almost two full days of being able to use it without incident. Then the updates started and it seems like they never. let. up. I keep it by the bed to play if I can't sleep. I turn it on...plug me in so I can flash the bios. Really? That's necessary? I try another night. Windows has updated. Restarting. I use it when I work out, plugged into a dock. 2 out of the 5 times I tried to use it, major updates that took 20 + minutes. It's freakin' annoying. Yes, I could probably turn down the frequency, but honestly, they ARE necessary updates by and large. But it would be nice if they slowed their roll on how often they come out. When you're not staring at an update screen, it works great. Plays Cyberpunk well on battery. I've had fun with it. But those updates...and the fact you have to be plugged in for them...it's JUST about a deal breaker.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Our sincere apologies for the update issues you have had with the ROG Ally and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0176" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good Concept… Needed some more work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good concept, I liked it till the left joystick wasn’t working properly. Then comes the updates like Microsoft updates and driver updates were so many in the time I had it. Plus I feel like it had to be perfected a bit more. And then comes the external GPU that is proprietary which is such an apple move, they could have just given an egpu option without the astronomical price. The battery life is not that great. As I said it’s a great concept but needs to be perfected. Might be better on the 2nd or 3rd gen.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kratosbuy,

      It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0088" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      ​Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    You need this in your life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best portable gaming device EVERRRR!! I highly recommend this as a gift for any gamer in your life

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last handheld console was the PSP and I thought maybe handhelds are a thing of the past, until I got this bad boy. I did not realise what I was missing out on. I travel a lot, and let me tell you this has been a game changer for me.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Powerful but expensive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful little gaming device but pricey. For the price you could just go with a PlayStation but if you want portable this is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect PC companion

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect on the go companion, I use it to stream from my desktop at home and on the go for indie games and most triple A titles on lower settings. Even playing helldivers on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    G

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best windows 11 and Xbox on is really perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is absolutely amazing. I have had no issuee. I know some people have though. Upgraded to a 2tb hard drive and got the xg mobile dock. This thing has literally replaced my consoles and desktop. It also goes everywhere with me.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A lot of potential.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second system needs a lot of updates on everything. I think once it properly optimizes will be the best handheld. But I do like it so far oh and that battery life is horrible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was a disaster at launch. But all is fine now.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, during launch was just an absurd performance issues with the bios/firmware mainly due to version 319 that limited the FPS to 30 from 120. I had several times factory reset this 4-5 times taking over near 2 hours. This is because of how the performance was affected with the external display and using my own usbc dock, with either HDMI or DisplayPort. The offices Rod hdmi adapter and charger was sold out for a good several weeks. I had tried non asus brands and one asus brands and it has limited to 30fps. It was a headache. And there so much details and other occurrences that happened buuuut… there’s a new firmware update 322… and a new AMD software update, and armoury crate update … everything runs like a dream with the exception of prolly a bit Louder fan noise on turbo mode. But all is good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Asus Rog Ally Impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is truly an impressive device. It runs AAA title games no issues. Like any new device there are some minor issues but nothing a few updates from asus cant fix.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth and nice screen. Good sticks and speakers are nice! Defiantly recommend the rog ally.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Decent Enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful handheld, but I would rather just play on a monitor because of the screen size. Also, the battery life is not very good. Useful for gaming on the go.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dexter G,

      Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0586" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Slow start but amazing after

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device works great and has amazing power and performance. Yes it definitely will take time to set up and learn to use but once you learn how and dowload any game its a breeze and you will be looking for more and more things to buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun and productive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome piece of tech for both games and productivity. With windows 11 as the os it is capable of running the programs I need to do remote work and with the integrated controls it plays well too.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it frequently and holds up, gets a little too warm at times

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for over a week and have lived every min with it. Took a little bit to get started and games loaded but the ROG Ally is the perfect portable gaming system.

    I would recommend this to a friend