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Customer reviews

Rating 4.4 out of 5 stars with 9092 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 9,092 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog ally

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful handheld but the batterylife is very poor

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    ROG ALLY Z1X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable console and awesome alternative to Nintendo Switch and Steam Deck. Only minor complain is the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Get It !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item is great for everything having a portable gaming that i can play anywhere is great steam deck is much more limited in games and things you can do with a windows based device get it !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Ally!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium device. Feels great in hand. But please, to all negative reviews, make sure you fully update the device from Windows update and armory crat as well. I’m happy with the device, and it runs all the games I want over 60fps, in 1080p.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Dream Come True

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work and rent a small room out of town so I take this bad boy with me for the week❤️ Also this is my 2nd Open Box Excellent condition purchase I have made from Best Buy and both products been like new

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this handheld pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery could be better, but with the correct tweaking this handheld is a beast, while keeping the thermals great and the battery lasting between 1:30-2:30

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good the rock alli is a excellent product for my kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but go for the x

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for its age. Don’t purchase those one if your looking. Spend the extra money on the rog ally x. This one would be great if it was cheaper. I did have two issues with the motherboard and now it was returned for exchange but geek squad made it very easy process.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gamepass goodness

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have patience with config and profile testing. Try not to touch screen while playing. Stick grips help. Hardware case with stand is a must. If you want a portable xbox this is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld for Gamers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is great hand held ! Would recommend to anybody. Good battery life Better than expected performance Looks great. The only con so far is that a couple times I’ve booted into the bios a few times when I’ve turned it on.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A beautiful machine!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to play all my game pass games and diablo 4 without fail! With a separate power adapter it becomes a whole desktop ready for work on the go as well. Asus regularly updates the machine too, nothing else i can ask from it!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    So nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for my steam deck, windows is not as bad as they say works pretty smooth & very easy to use. This console feels quality built.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pretty good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. If you're looking for console ease of use you should keep looking but if you have a steam backlog you want to get through this is a good machine. Handles Red Dead 2 shockingly well.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Can't wait to see where these devices go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handled only complaint is lack of io it does get hot but that was expected ui is a little buggy at times in armoury crate but each up date seems to slowly improve it

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG ALLY

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. It lets me play anything my steam deck won't play Sure, the battery isnt the greatest but the technology will only improve from here

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally good but not perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Not really a console experience more like a laptop with a controller attached. And it is running windows. But I have had no problems with mine. Not to say it’s a perfect product but it does what it’s advertised to do

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not for everyone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because it was displayed as the bigger one (more battery and better processor) but got the older one. Then cashier signed me up for a credit card and explained it to me it was like klarna ( or one of the others) got it home was excited to play it (on the go) and found out you have about a hour of gameplay and it’s basically dead… only way to play it is to be plugged in all the time and with the cord it comes with not any other because it’s too slow of a charger. Returned it before 7 days was stuck with credit card.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jordan M,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. Having returned the Ally, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0298" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great for on the go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good console for on the go, the only thing is that’s limited for steam o Microsoft account and games, not so good for PlayStation fans

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not ready for launch.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software is not ready, there are missing drivers that Asus doesn't seem to provide, you have to sit through 4 hours of updates and set-up before you can attempt to play anything, then you'll find a bug that requires a total reinstall of Windows. The set up experience is very very poor. The fan is not "silent" when running the device at a usable power profile. When reviewers called this device "light", I don't know what they were comparing it to.. I find it heavy and cumbersome to use. The SD card slot straight up does not work on my unit. I'd say most of the issues are software related, and until those are fixed (if), hold off on this one. I'm getting better game performance streaming games on a $299 Logitech G Cloud.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JayM,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Be sure to complete all pending updates on both Armoury Crate and Windows updates. In regards to the S card issue, please provide the brand, model number and size so we can verify compatibility. If you’re experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good starts, can only get better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been very good so far, there are hiccups here and there but its the same with any windows based device. I haven't had any issues myself but I dont use the micro sd slot.

    I would recommend this to a friend