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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9076 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 9,076 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for handheld computing and gaming on the go.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for handheld gaming with Steam and it works seamlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus the best gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well is excellent so far I will wait until next update to see I work int he games

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Team Rog!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best portable device ive ever bought! Totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    rog ally very execellen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for gaming, watching, like a computer and simple for u take it anyware

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good machine and good material. I think it’s the best machine in the world.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it best Mobil gaming PC on the market and it's only available at Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love thie ROG but the battery is super short when you play on ultra mode

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Not a bad alternative to a Steam Deck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great device, it runs AAA games surprisingly well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is a beast i love it thank you asus for making such an awesome PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOAT DESKTOP ON YO COUCH

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My impatient loving wifeyboo needed access to a desktop while she's on the couch so I was able to get my steam deck back after I got her this rog ally to keep her busy. 5 star out of 5 stars for best buy and asus coming thru for the holiday season greetings.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great handheld gaming pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I bought the ally Im so much in love with is. Great gaming experiece.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Perfect for game and work….I recommend for all family members.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very impressive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 hours of setup and updating runs great way better than the steam deck

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    After a month of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little rough at the beginning but now runs fine, no issues at all

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awsome for gaming on the go!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device! I love my Ally! Gaming on the go has never been easier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has ran every single game i love with an excellent amount of fps

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is nice for a gamer thats always on the go!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost there but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall performance but suffers from lack of cpu performance and windows 11 OS Regarding the 120Hz refresh rate, I’m still not able to get games to run anywhere close to 120 frames per second to fully take advantage of the refresh rate — even at a game’s low settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Feels good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool device, I like to play 2D games at 120 HZ, feels good on my eyes

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Dont ever ship fragile items through Bestbuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came inside a huge box ; double the size of product with zero plastic wrap , foam , packing peanuts or literally anything to stop it from bouncing around inside the box . Not to mention when i got my screen protector (I also bought at the same time) came seperately inside a envelope where it was crushed and bent up . I mean the asus literally has a battery label on the box which Shipping and Postal Authorities throughout the world have carefully and thoroughly established Rules & Regulations for the carriage of such items (Land, Sea and Air). Planes have crashed, Ships (and / or the cargo they carry have caught fire, as have Trains and Trucks, resulting in the loss of life, limb and property. PENALTIES for non-compliance are justifiably severe, with fines amounting to thousands of dollars and / or serious Jail time for offenders. Additional Civil Suits may be brought, amounting to Millions of dollars in some countries. Not to mention the terrible automated return process(all pre written statements / Commonly asked questions) , you cant speak to anyone directly without returning it to a Best Buy store where they offer no help to prevent this in the future . BEST BUY IS KNOWN FOR ELECTRONIC SALES YOU WOULD THINK THEY WOULD KNOW OR CARE ENOUGH TO PUT LITERALLY ANYTHING IN THERE FOR NOT ONLY THE CONSUMER BUT THE PEOPLE TRANSPORTING IT AS STATED. Ridiculous . The Asus itself is a nice piece of hardware but i cant justify giving more then one star even if it tarnishes the overall rating cause all should be aware not to ship anything even with the free shipping for members . Youre way better off picking it up yourself in store and skipping them tossing it around for days with no reprecussions.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mikey,

      We do understand the inconvenience this may have caused, your dissatisfaction with the quality of the product your received from shipping and your recent customer service experience.

      All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Each one are well packaged base on industry's quality shipping standard.




      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus