Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Wow wow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine right here is everything that you need if you're into retro gaming PC gaming and Triple A gaming nice design fits nicely in the hand and it has a great resolution hats off to Asus
I would recommend this to a friend- Cons mentioned:Heat dissipation, Sd card reader
Dead pixel out of box, overheats.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a dead pixel. Missed my return window because I didn't have my device to return it. Overheats fairly easily and worried about the micro SD card slot failing although I haven't tested it yet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear alexroman0 ,
It's unfortunate to hear that you are having issues . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0081) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Better for one game
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However is just like pc not much different even love it is actually better then a steam deck.. is gonna hard for fews hour is will crash games but keep try and turnbof is not do anything just go right andbplay any game
I would recommend this to a friend- Cons mentioned:Battery life
Nothing against the ROG Ally but….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These handheld PCs are cool in theory but have very little gaming value when: - most AAA titles are supported - or run terrible - and remote play is a joke If i wanted to play a bunch of indie games in poor quality I could have just bought a switch. Also the battery maxs out at about an hour and a half of gameplay :)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeff R,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0203" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Almost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More storage and a better battery would go a long way. Fan noise is only a problem at 25-30w.
I would recommend this to a friendThe Little Beast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system for it's price. Compared to similar competition, this one has very low noise production. Sound is best to none having Dolby Atmos. This makes it a must buy!!
I would recommend this to a friendAaaaaweeesomeee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, super easy to set up anyone with little computer experience and enough patience can enjoy a wonderful piece of engineering. Better than its competitors, in a few weeks I will buy an additional unit.
I would recommend this to a friendAbsolutely Amazing!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This amazing machine is exactly is what ive been dreaming of! I've used windows my whole life so this is absolutely perfect. If you dont like windows your opinion may differ. But for me, i love this 100%.
I would recommend this to a friendReally cool
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fun and interesting but not enough power and a bunch of glitches tho they got sorted out.
I would recommend this to a friendDon’t get this... yet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I had to return my Ally as my right joystick started to fail. It’s a Windows 11 device so it’s not very user-friendly. If you want something that’ll allow you to simply pick up and play, choose the Steam Deck as an alternative. The Ally has many software issues than will hopefully get fixed in the future. This device was definitely not ready for launch.
No, I would not recommend this to a friend- Cons mentioned:Sd card reader
Qa team over at asus you're fired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice item faster than steam deck however the asus qa team should be fired all of them fire the janitor fire all of them...of course the as card slot quit working I'd send it in and be forced to go months without what I paid for.... but the. It would just die again so what's the point? Pretend it doesn't have an sd card slot
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the SD Card reader issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
Please note that a number of updates to the ROG Ally will be released in the future to improve the overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0172" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166
Open box = King
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that i can purchase open box items. Best Buy is accurate with the quality description and allows me to feel confident purchasing
I would recommend this to a friendPerfect mini pc but it can get “spicy”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your a streamer this is a must have, you can your resources to stream then use it to play some light games or higher games at like 80ish fps
I would recommend this to a friendAwesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome! A hand held gaming computer. If you expect xbox ease of use this is not the game pad for you. If your used to playing on a PC then you will manage just fine.
I would recommend this to a friend- Cons mentioned:Sd card reader
Rog ally yes or no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for what it is but have had some issues since purchase ( stick drift and sd card problems)
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChristopherP,
We're sorry to hear about the unfortunate experience you're having with your unit stick drift and sd card . Please allow us to make your experience with ASUS a better one. We would recommend that you answers the checklist below to resolve this issue.
Questions check:
1. SD card brand and model
2. SD card capacity
3. How much storage capacity has been used on the SD card
4. SD card is first time use?
5. SD card worked on other devices after failing on the ROG Ally?
6. Thermal profile usually used > Silent / performance / turbo / manual
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number N2306022696-0033 for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
The ROG Ally is Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received my order yesterday an it is in flawless condition an arrived on the date as promised if you interested in this item an a little on the fence I can tell you it’s worth every penny
I would recommend this to a friendBest Gaming Handheld to Date!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first time trying a windows/gaming pc with a touch screen and I think Microsoft and Asus NAILED IT! A+++... I would highly recommend this product to anyone in the market for one.
I would recommend this to a friendAwesome for gaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.problems out of the box. No issues with the sd card though. updates have seemed to fixed most issues so far
I would recommend this to a friendROG ALLY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this! Incredible design bu ASUS. Handle held gaming oc and can go into a dock mode and be like a desktop. Planning on getting anothernone for my wife!
I would recommend this to a friendIts the best handheld to date!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a lot to setup but if you do all the software updates and understand how to config your games is definitely worth picking up. I recommend buying the 65W Anker charger.
I would recommend this to a friend