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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9077 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 9,077 reviews
  • Rated 5 out of 5 stars

    Ideal para usarse donde sea y disfrutar de juegos.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente consola(pc) portátil, ideal para jugar juegos del Xbox game pass y steam !! Aparte de poder usarla como una pc si así se desea.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a good hardware that falters in the software in the end the steam deck is better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at this location , everybody was helpful and my product was ready before the pick up time. They helped me find accessories for my item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Legit Gaming handheld

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful device, i owned the stram deck before and this feels like its half the size when you are holding it, very well designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little device.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine , the power of a PCnin a hand held. There was a mix up with Best Buy as far as me receiving my package , but we got it worked out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess with all the updates this little piece of hardware is running like a champ. No SD card issues no overheating it's working very well for me.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 2 out of 5 stars

    Test Your Ally Thoroughly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for two weeks. SD card reader died and almost killed my SD card. Luckily my SD card is fine and it's just the ally... I got a refund for mine, Asus hasn't even announced the issue/cause so idk. I had other issues too just the nail in the coffin for me. See picture. Hardware failure.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Richtofensta,

      We're sincerely sorry to hear about the issues you had with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0061" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy it wast of money it crash more than cars on I -95. If u want it’s a art piece next to u pc then good . It not for multiplayer games .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally is awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog ally ia awesome. Best buy however has changed its policy and given benefits via a pay wall instead of loyal customers. That is a 1/5 star....

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    BEWARE!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this asus rog ally has potential sports games get over 100fps fighting games like street fighter or mortal kombat get a solid 60fps but it comes at a very extreme cost this machine gets really hot and when it does your ssd might fail my ssd died in 4 days and because of the location of the microsd which is a terrible decision it is impossible to add storage making it useless to play games with DONT BUY THIS GENERATION ROG ALLY!!!!!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome handheld!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes soo long to do all the updates and download games but so worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Games all you want

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best handheld Gaming PC i own that run all my games and can do all what a desktop or laptop can do. Best on the market right now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extreme Z1 processor is worth the price difference. Much better than the competitors consoles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST HAND HELD YET

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This this thing is a power house for portable handheld gaming! If you want laptop level gaming in handheld format this is the thing for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better The Second Time!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ejoy my device.This is the second one the first one I had to return because it wasn't keeping a charge but this one is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally extreme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it best thing I purchased all year havent had a pc in about 10 years it feels really good to be back on pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing that ever happen I play in pc but this is off the limit a portable pc where you can play all you want

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition out of the box everything was in the box no issues 2 months in using it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been using the Ally for a few days now’! Windows is the most familiar OS in the world. I love this thing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product constantly getting updates

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product but it’s still a windows device and has a few flaws that can be fixed with some work

    I would recommend this to a friend