Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Mobile gaming for a new dad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking to help my friend get back to gaming by going mobile.
I would recommend this to a friendI hve own steam deck but the rog ally has it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best handheld game so far so good best picture quality and smooth
I would recommend this to a friendGood handheld PC gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can run everything at 720 60fps, it's an good investment
I would recommend this to a friendROG ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head some hiccups still have some more hiccups. Don’t know if the Sim card will work on it but I’m hoping to new dates will fix that but overall it is OK.
No, I would not recommend this to a friendReturned good but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG ally is an awesome gaming handheld that has a few quirks and problems since I have the steam deck I couldn't justify keeping the ROG ally instead I shal wait for the next generation of pc handhelds
I would recommend this to a friendMore time troubleshooting than gaming!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not ready at all to be on the market! My sd card reader fried just after the 2 week return window. Next, the windows os just doesnt work quite well with handhelds. There are an insane number of issues causing drivers to not work and then comes all types of troubleshooting which i do more than gaming on the device. This purchase is one of my biggest regrets honestly, but another reason to stick with desktops until another couple of years.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Rog Ally is ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a cool product but the battery dies pretty quick and randomly lags along with the screen turning red and turning off randomly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Travis S,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 331
12.04 MB
2023/10/24
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0163" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Its needs updates
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good except my unit keeps having an issue with 30w mode will power down to performance mode instead of staying at 30w mode while plugged in
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Batman2035,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. We recommend updating your Bios with with improve your system stablity.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0006) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
ROG Ally pc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best PC I’ve never had Best Buy away the best.
I would recommend this to a friend- Cons mentioned:Sd card reader
Had to return it twice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one had problems reading the SD card, then the second one fried my SD card then days later the charger stopped working, other than that, i loved the gaming experiece but i wouldn’t trust ASUS to expend 700 bucks again, i ended up having some accessories that im not going to be able to use anymore
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marshall81,
Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've faced with the device. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will also be future updates to the ROG Ally that will improve overall system performance and stability.
Although you no longer have the ROG Ally, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0338" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The Device is 5 stars, but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered it online and in the item description it says “Includes all original parts, packaging and accessories (or suitable replacement).” Because I got it excellent condition used. It didn’t come with a charger which it should have because the product says so. I had to go to a store and spend an extra $40 to get a charger that it should have come with originally. I talked to customer support online and in person and they both said I needed to buy a charger separately. The fact that eBay is putting Best Buy to shame on used products should not be happening. Unless you are getting it new buy it from a different company.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GideonK,
We certainly understand your disappointment with the quality of the used product and the inconvenience this may have caused.
If you received the laptop with a missing accessory, contrary to what was advertised, please resolve this issue with the third-party reseller. ASUS will not be held responsible in replacing the AC Adapter or charger. Should you need further assistance with the ROG Ally, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Game compatibility, Overall performanceCons mentioned:Battery life
Leave the Gaming Laptop at Home
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been tempted to buy a Steam Deck over the past year, but I knew that it was just the first device in a new market of powerful gaming handhelds. Enter the ASUS ROG Ally, a Windows-based handheld that claims full compatibility with PC games. After my first week of use, its clear that the ROG Ally has the power and specs to deliver a fantastic on-the-go gaming experience, but there are some major drawbacks such as battery life and quirks with using Windows on a device like this. ===SETUP=== If you’ve ever power up a new Windows PC for the first time, you’ll know what to expect. The ROG Ally is basically a mini touchscreen Windows computer, so you’ll have to click through all the standard Windows setup screens such as logging into a Microsoft account. One major downside here is that you’ll need to wait a while for all of the Windows Updates to complete. ASUS recommends that you let this process complete before playing games since there is at least one BIOS update available via Windows Update that improves battery life and optimizes the fingerprint sensor. After you finally boot into Windows, you’ll see the familiar Windows desktop, and the ROG Armoury Crate software should automatically load. Armoury Crate acts as the central location for system settings and your game library on the ROG Ally. You’ll want to spend some time getting to know the various settings available here, since you may want to tweak the various performance modes to optimize frame rates and battery life. Unfortunately, Windows 11 just isn’t fully optimized for a device of this form factor or with a touchscreen of this size. Often, the on-screen keyboard will fail to appear when needed. It is sometimes very difficult to tap smaller menu items in Windows settings menus and Start menu. I’ve learned to live with it, and luckily you don’t really need to navigate Windows very often if you stick to using Armoury Crate for most of your tasks. ===DESIGN AND COMFORT=== My first impression was that the ROG Ally felt amazingly slim and lightweight given its large screen. The white color is nice enough, but I wish ASUS would have also offered a black version. There is RGB lighting around each control stick which can be customized or turned off via Armoury Crate. They look nice, but they also flash or pulse even when the device is in standby mode, which can be distracting. The device feels very premium, with textured grips and contoured edges that make holding the ROG Ally for hours on end very comfortable (especially compared to something like the Nintendo Switch). There are two buttons on either side of the 7-inch screen. One button on the right launches the Armoury Crate software, while another on the left pulls up a Command Center where you can control screen brightness, volume, and some other basic settings. The screen itself is beautiful. I was a bit disappointed that it wasn’t an OLED display, but that really doesn’t matter. This screen gets very bright (up to 500 nits) and packs a 120Hz refresh rate at 1080p. It’s perfect for this size of a device, and anything more would sacrifice performance and battery life. Also worth nothing is that ASUS included the USB-C charging port on the on the top of the device, so you won’t have to worry about a cable hanging down into your lap or chest while gaming. ===PERFORMANCE=== This model of the ROG Ally is equipped with a Z1 Extreme chip, 16GB of DDR5 RAM, and a 512GB SSD. I wish ASUS would have included at least 1TB of storage since I have already chewed through most of the 512GB with just a few games installed. Luckily, there is a microSD card slot at the top of the device for expanded storage. In terms of raw gaming performance, you’ll need to get used to tweaking most games to run at low to medium settings for maximum performance. I’ve played three games so far: Resident Evil 4, God of War, and Cyberpunk 2077. I dipped the resolutions down to 720p for maximum performance. On RE4, I’ve averaged about 65 FPS on “Low” presets, with the ROG Ally set to Turbo mode. On God of War, I get about 55-60 FPS on the “Original” preset, also on Turbo mode. Cyberpunk 2077 can push through about 50-55 FPS on “Medium” presets, also on Turbo mode. Bumping the resolutions up to 1080p causes a noticeable hit to performance at the same presets (about 15-20 FPS downgrade), but this can be alleviated by further reducing quality settings in games. Even at these low and medium settings, games look great. Lower textures and resolutions are barely noticeable on a screen of this size. There are some occasional stutters and frame drops, but I haven’t noticed anything that would be a deal-breaker. For gaming on the go, it really doesn’t get better than this. ===BATTERY LIFE=== The ROG Ally represents a case where battery technology simply hasn’t kept up with devices that are becoming more powerful and energy-hungry. When I unplug the ROG Ally from a wall outlet and run the same games above with the same settings on Turbo mode, I’m lucky if I get an hour of battery life. I’ve been able to push it to just about 2 hours by switching the device to Performance mode and limiting the screen’s refresh rate to 60Hz. But this further reduces performance/FPS which is very noticeable in some games. Bottom line - battery life is going to vary drastically based on the games you play and the performance settings you choose. My advice is to never be too far from a power outlet. Or, do like I did - buy a long, 6 to 10 foot USB-C cable and a 65W power adapter and play with the device plugged in as much as you can. Yes, you’ll be able to use the ROG Ally in short bursts on airplanes, trains, etc., but until there is a giant leap in battery technology, you’re going to constantly be hunting for a power outlet to get the maximum performance out of this device. ===OVERALL=== The ROG Ally is an excellent entry into the handheld gaming market from ASUS. I’ve personally never used a Steam Deck, so many users will want to research the pros and cons of both platforms. But the ROG Ally is a device I’ve been dreaming of for a long time - one that can play any Windows game I throw at it with just minor compromises. Yes, battery life leaves a lot to be desired, and there are some strange quirks using Windows 11 on a device like this — but for me, the ROG Ally has everything I need to fully replace a gaming laptop when I travel. I’ll just need to remember to pack the charger. Highly recommended!
I would recommend this to a friend SD CARD READER FAILURE/DEFECT
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent hand held PC device. Won’t recommend this device (1st Generation ROG Ally). It was rushed out into the market. The quality control was TERRIBLE. My ROG ALLY is currently being Repaired at Best Buy service center due to NON WORKING SD READER. If you do your research. This is a RAMPANT PROBLEM for this device. I’m fortunate enough that my SD card broke while under Manufacture Warranty. It might not be the case for YOU.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GamerTechPC,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this issue with the ROG Ally is random and has been resolved. If you need more information or further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
The handheld packaging for fair too tight!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for buying it fair the package was too tight probably messed up the sticks
I would recommend this to a friend- Cons mentioned:Battery life
Low battery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasts about 30 minutes playing off the charger. Besides that it’s nice. Lenovo Go is better imo.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edwin,
We sincerely apologize for the battery issue you're experiencing with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs for further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0175" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Design flaw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I try so hard to love this and I did. It really was that extra power i needed to compliemnt the Steam Deck. Windows is make this device but great and annoying. Takes awhile to get thjngs running properly and be preparw to troubleshoot often. If your expexting simple and easy OS like the SteamDeck with constant support look elsewhere, the issues of my micro sd being toasted twice was the last straw. Felt this device was rushed and half baked.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
If the issue persists, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to set up a Return Material Authorization number (RMA) to get the device repaired as soon as possible.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0145" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166
The software needs some work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited several weeks for my pre-order to arrive. The setup for this device was fairly straight forward. After the intial setup, I bombarded by several armory crate and bios updates. During gameplay this thing would randomly glitch without any easy fix, making gameplay impossible. I had to reset this thing several times to get things to work. Ive decided to buy a steam deck instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JDR9697,
We do understand the inconvenience if you are experiencing system glitches. The Armoury Crate and BIOS update needs to be install in order to maintain system stability and optimum performance. Also, Windows and drivers are needed.
While accessing cloud games or web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great machine horrible software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine but horrible on software especially with Microsoft constantly crashes, now I have to return this item because I'm getting errors and nothing works now
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fernando,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the device, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0398" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not a bad product after all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software issues, however gaming experience was not bad, most games worked fine, but when i press on the touch screen it takes some time to respond.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaxAce
We are terrible sorry to hear of the issues that you are having with your device. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend updating your Bios using the link below
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0015) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/IOTHMD/Image/BIOS/113079/ASUS_RC71L_319_BIOS_Update.exe?model=ROG%20Ally%20(2023)
Dust in the screen panel
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall a nice console but I am very unlucky, there is a dust or something inside the screen panel :( Going to get a replacement See the attached photo
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tzuhsiao,
We sincerely apologize for then ROG Ally you received with this display issue. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend that you reach out to Best Buy for a replacement unit if possible. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support