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Customer reviews

Rating 4.4 out of 5 stars with 9079 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 9,079 reviews
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got mine a day ago. I love it so far! My only gripe would be the battery life. But thats litterally my only gripe. It still earns 5 stars from me deapite the batter life. I knew something ao high ce shoukdnt be expected to run a full day on a charge. Im getting 50 to 40 fps on most of my games with the graphics turned up to high. Turning them down some i do save batter life. The speakers are surprisingly good. Clear sound and will. The controls are great and i am already taking advantage of the controller maping form a lot of games. Some people have a problem with it not having touch pads. Thats not a bug deal. Just use the touch screen if you lose the cursor. All in all. I love this device and i woukd reccomend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Handheld Gaming Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It is surprisingly light (just about identical to the Switch), and in my opinion feels much more comfortable in my hands than the Switch ever did. I’ve been playing Cyberpunk on it, graphics turned down to medium settings but it looks really good on the screen. The battery lasts only about 60 to 90 minutes with a game like this but I have it plugged in most of the time. Since it is a Windows machine it is very easy to get around the OS. The Armory Crate app from Asus finds all the games installed regardless of platform and helps optimize them for gameplay controls. The screen is very bright and clear as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Stop reading reviews and get it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give 6 stars. Make sure you get the "Z1 Extreme" model. This lil dude is what the Steam Deck wishes it was. I literally get better Warframe performance on this than my Xbox Series X, and it runs CoD like a champ. Being realistic, you'll get about an hour of true battery, but you're not really going to be away from power for that long in 2024. Highly recommend pairing it with a 5G brick and a decent Anker battery, because then you basically just have a gaming PC wherever you want. This thing is also excellent in airports and hotels

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 4 out of 5 stars

    Amazing device, Loads of potential

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial reviews of this were glowing, followed by a few harsh criticisms behind the design and some software issues. that being said asus addressed most, if not all of them, which is great to hear. The issue people had with the ABXY buttons sticking, fixed. Performance issues? fixed. Now all that is left is the supposed issue with the SD card slot.... on the topic of that (as im sure you are reading the reviews for this) its an issue, if you plan on using the SD card. The issue is that it either fries the port or fries the card. Right now Asus is in the works on figuring out a fix for this as the thought is that due to the location of the card slot, being right in line with the cpu exhaust vent its causing wear and tear. However independent testing has shown that the thermals in that area are well in line of what one would expect and well below the threshold for a micro SD card/slot. That being said, if you WERE planning on using that slot for additional storage etc, i would hold off on buying this until it is officially addressed and fixed (as I foresee a recall on all launch models soon). But if you have the money burning a hole in your pocket, my honest recommendation is to just go out and buy a 2tb 2230 gen4 nvme m.2 drive. it will run you just about the same, but be permanent internal memory that wont fry its self over the life span of the device. as for gaming and emulation this thing is a beast, as everyone is saying. emulating everything from c64 to Xbox 360 and Switch. I was even playing through Elden ring earlier today no issues. the biggest thing that would make this better is if there was a custom windows 11 image that they were using which had a lot of the unused features removed/disabled. for the sake of bloat. Disabling windows indexing will help with ram/cpu usage. Disabling windows 11 virtual machine platform will also help with general security issues. and running bloaty nosy will remove a lot of the bloat that windows throws on here by default. once done you should be able to get system ram usage down from 4-5 gb to 2-3gb. which just frees up ram for your games! TLDR: If you NEED to use the SD card slot, maybe wait, Or just spend the money on an upgraded nvme drive (it comes to about the same price anyways) Take the hour or so once you get it to watch some debloat tutorials, its absolutely worth it in the end. I have zero regrets for buying mine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    All power, no longevity.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic little portable PC gaming console. It's a powerhouse for gaming and I avoided the storage issue by immediately replacing the SSD with a 2TB NVME. It was a very simple and straightforward process. The only complaint I have is the same one that every other person has... The battery life is absolutely garbage. With the announcement of the RoG Ally X, this would be a pointless purchase right now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    ASUS ROG Ally: Exceptional Performance

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the ASUS ROG Ally 7" 120Hz FHD 1080p Gaming Handheld in White, and I must say, I am extremely impressed with its performance and features. Firstly, the design of the handheld is sleek and stylish. The white color gives it a premium look, and the build quality feels solid and durable. The 7" display is vibrant and sharp, with a 120Hz refresh rate that provides smooth and fluid gameplay. The AMD Ryzen Z1 Extreme Processor is a powerhouse, delivering excellent performance for gaming. The handheld handles even the most demanding games with ease, thanks to its powerful processor and 512GB of storage. I have not experienced any lag or slowdowns during gameplay, which is a huge plus. The controls on the ASUS ROG Ally are well-designed and responsive. The buttons and joysticks feel comfortable to use, and the handheld also features a touchpad for added convenience. The placement of the controls is ergonomic, allowing for extended gaming sessions without discomfort. Battery life is another area where this handheld excels. I was pleasantly surprised by how long the battery lasted, even during intense gaming sessions. It easily lasts for several hours, which is impressive considering the power-packed performance it offers. One of the standout features of the ASUS ROG Ally is its connectivity options. It supports Wi-Fi and Bluetooth, allowing for seamless online gaming and easy pairing with other devices. The handheld also features a USB-C port for charging and data transfer, as well as an HDMI port for connecting to a larger display. Overall, I am extremely satisfied with my purchase of the ASUS ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. It offers top-notch performance, a stylish design, and a range of features that make it a must-have for any gaming enthusiast. If you're in the market for a high-quality gaming handheld, I highly recommend considering this one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Great Gaming Device !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, it has its problems but so many positives its easy to overlook some of the some items lacking. Great screen, great graphics, great hand held device easy to use. External monitors hookup with docks. They also have an external GPU which is expensive but great for high end gaming on a big screen. You get the best of both worlds with this device if you have the money. Better than the steam deck, switch and others in just about every way. I would highly recommend this product great so far feels like a pc in your hands Frame rates are the best for a hand held that I have ever had plus games are the best looking out of any handheld. so worth the extra costs. Downside more expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability, Screen quality

    Rated 3 out of 5 stars

    Not ready for prime time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a Steam Deck and really love it, so this was a no-brainer to "upgrade" to. And...hah. On paper this thing blows the SD away, but when it comes to actually using it, things change. First up, there are clear advantages. The screen is amazing, it weighs noticeably less, the speakers are pretty nuts, and it can theoretically play far more games than the SD. Because, it's a windows machine! But, also, it's a windows machine! So many freaking bugs, and just...weird stuff. You turn on a SD and can just play. It's reliable, almost like a console. The Ally, on the other hand, was like rolling dice each time I turned it on. Sometimes it would resume! Sometimes it would crash! Sometimes my resolution would change for no reason! Sometimes it forgot my button configurations! End of the day I returned it - tried it for over a month, even using it as a docked "mid tier" PC for a while (which also almost worked, except when the video output would keep forgetting which driver to use). The last straw was when it nuked a SD card. So, back to the Deck, which I'm appreciating even more these days. Ally is a great idea, but this first iteration is _not_ the way to go if you're expecting a frustration-free (or even low) experience.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0166" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Power and Portability in a Compact Package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Ally 7" Gaming Handheld packs a punch with its powerful AMD Ryzen Z1 Extreme Processor and 512GB storage, offering a high-performance gaming experience on a portable device. The 120Hz FHD 1080p display delivers smooth visuals, ensuring an immersive gaming session. Its compact size makes it convenient for on-the-go gaming without compromising on performance. The white design adds a sleek touch to its appearance. However, battery life might be a concern for extended gaming sessions. Overall, the ASUS ROG Ally 7" Gaming Handheld is a solid choice for gamers looking for portability without sacrificing power.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life, Storage capacity

    Rated 4 out of 5 stars

    A great console with one flaw

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great console and its basically a Steam Deck with a few tweaks. The 1080p 120 hz looks nice, the controls are easy to get used to but the d pad is a bit flawed. The APU does a good job at playing games like Forza Horizon 5 and GTA V on the go. The speakers are loud enough that you dont hear the fans when they are working and doesnt feel like its cooking my hands. Only major flaw is the battery life and 512 GB of storage although that can be upgraded. Get this if you wanna play PC games on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not an upgrade to the steam deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great system, but I wouldnt recommend buying it if you already have a steam deck. The graphics are pretty much identical in real world tests. The screen is pretty crisp and is smooth when youre doing basic stuff. Dont expect good battery life, youll get about 45 minutes but to be fair, youre playing pc games and a gaming laptop gets the same battery life. If i were to choose, id choose the ally over the steck. But like i stated before, its not an upgrade that makes sense if you already have a steck.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 4 out of 5 stars

    Rog ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handheld PC - A Compact Powerhouse The ROG Ally handheld PC is a compact marvel that packs a punch in the world of portable computing. Its sleek design and robust performance make it a standout choice for users on the go. Powered by high-end components, the ROG Ally effortlessly handles demanding tasks with finesse. The combination of a powerful processor and dedicated graphics ensures smooth multitasking and an immersive gaming experience, making it suitable for both work and play. The 7-inch display may seem small, but its vibrant colors and sharp resolution deliver an impressive visual experience. The touchscreen functionality adds a layer of convenience, enhancing the overall user interaction. One of the key strengths of the ROG Ally is its portability. The lightweight design and compact form factor make it easy to carry, fitting comfortably in a backpack or even a pocket. The inclusion of a long-lasting battery ensures that you can stay productive or entertained without constantly worrying about running out of power. The build quality of the ROG Ally is top-notch, reflecting ASUS’s commitment to durability and aesthetics. The device feels sturdy in hand, and the tactile buttons and controls contribute to a satisfying user experience. While the ROG Ally excels in many aspects, it’s worth noting that the compact size may pose limitations for extended typing sessions or intricate design work. Additionally, the pricing places it in the premium category, which might be a consideration for budget-conscious users. In conclusion, the ROG Ally handheld PC stands out as a versatile and powerful companion for those who need performance on the go. Its impressive specs, portability, and build quality make it a commendable choice for professionals, gamers, and anyone seeking a compact computing solution.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much sums up this device - its better than the steam deck in terms of performance, in terms of sheer library if games available without need to use proton and how easy it feels to just pick up and use. The BIGGEST downside is the battery, even locked at 720p on 15 watts I only get 1hr playing easy games like diablo 4. Another massive flaw is that i havent heard anyone mention is that because the exhausts are at the top of the device my big fingers always somehow rest over them and it causes my finger tips to get hot.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great machine for around the house as a parent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It plays all the games I currently want to play. The battery life is a little low, but I am primarily playing on the couch or in bed, so it doesn't matter too much. It does take a decent amount of accessories to make docking it worth it, but it's nice to have a fairly portable machine that can run all my steam games and more.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Amazing gaming performance in a handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm obsessed with miniature computing. I've had just about every sub 8" PC built by all the big manufacturers, and none of them were any good for real gaming. When Valve came out with their handheld gaming device, the gauntlet was thrown down, and Asus picked it up. I actually sold my gaming laptop to fund this purchase, and I'm so glad that I did. As a gaming-first PC, Asus tries to take away the pain of navigating Windows 11 without a typical PC interface by providing a picture based menu featuring all of the games that you install. If you are already a PC gamer, then your entire Steam, GoG, EGS, and other gaming libraries are available to be installed, since this is fundamentally still a gaming PC. Windows could care less what it was wrapped up in, so long as you have the specs to run the game you can run it. You won't be able to run your game in ultra graphics mode with all the settings turned all the way up, but it's a small compromise to be able to play on the go. I have an old USB-C dock that I got for my wife's laptop, and I was pleasantly surprised to be able to use it to connect to multiple monitors and attach my keyboard and mouse. Why wouldn't it work, it's a Windows 11 PC after all! This came in super handy when I took my family on vacation. I docked the Ally to the large TV in the living room of the villa, and I had a full featured entertainment system. I was also able to login remotely to my work PC to pull a Winston Wolf during a little emergency that occurred back at the office while I was supposed to be surfing. And of course, it was a lifesaver on the long plane ride out to the islands and back, but a couple movies and a few adventure games, and I could hardly tell the difference. The device itself is pretty huge, but surprisingly comfortable to hold for long gaming sessions. I could do without the rgb lighting around the sticks, but there's a software option to customize it or turn it off entirely. Yes, like any other gaming PC, you have to deal with Windows and its quirks, but for real for real, if you're a PC gamer this is nothing new and nothing to complain about, you already signed the unholy pact long ago and dealing with the update cycle and drivers and tweaking every single setting is just the ritual sacrifice that we all partake in in order to bask in the phosphorescent glow of our favorite pixelated pastimes. Of course, there are launcher programs designed to replace Asus' Armory Crate launcher that incorporate emulators (yes, you can install them) but I sort of like dealing with the desktop, since I use mine for the PC part as well as the gaming aspect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gives you the mobility away from your PC for gaming. Great little device that packs a punch. Battery life isn’t the greatest on demanding games but its nothing a power bank can’t solve.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful machine... Battery life is a concern!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this thing. The screen looks great! Ergonomics are great! The only downside is battery life. I get about an hour and a half on AAA games at 25watts... So if you're looking into getting into PC handhelds, this is a great buy. It's a little older, so it's cheaper, and the only downside is the battery life, but other than that, it's a great PC handheld!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 4 out of 5 stars

    Great Device, but know what you want to do with it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's honestly an incredible device when fully set up. I don't mind setting things up if it's a one and done deal; download main launchers, configure Playnite for the all-in-one launcher, optimize for best performance settings, and create custom performance profiles. The problem with this device at the moment is Quality Control. There are lingering issues with joystick deadzones and the SD Card slot "killing" cards. Thankfully, ASUS is continuously listening to feedback and making the experience better for users. With that said, hopefully they will fix these other major issues, whether through a software update or mass RMA. Until that time comes, I will be sticking with my Steam Deck. However, if you're still okay with the above, here is what I would recommend if you are trying to make a decision between the two: Go with the Steam Deck if you want something cheaper, a better battery, easier out-of-the-box experience, more comfortable grip, better support, extra controls, and access to more accessories. The downplays for the Steam Deck are a worse screen, slightly worse performance, and less compatibility for games that use Easy Anticheat and similar systems. Go with the ROG Ally if you want better performance, slightly quieter fan, better screen (1080p, 120Hz, and FSR are great with the latter only being worth it imo), Windows 11, better game compatibility, and the ability to use it like a normal desktop by using the XG Mobile adapter (which has issues in itself with the Ally). As I mentioned, overall it's an incredible piece of tech and if I didn't already have a Steam Deck, I probably would have gone with this one. I would have dealt with the issues it's having by swapping out the m.2 drive with a bigger one so that I didn't need an SD Card reader, and could have modded or altered the joystick deadzones. Maybe I'll have both later on down the line as they are both fantastic devices for their specific cases.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great, not perfect.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerfully fun device. Bought to replace Steam Deck. Feels great, plays AAA games at 60 with tweaks. Screen is great if you can’t get 60 with variable refresh rate. Be prepared for lots of windows and software updates on day one but once done windows 11 and ASUS software is pretty good. My SD card stopped working, but other than that annoyance, the device has awesome. ASUS has kept the software updates coming as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life, Storage capacity

    Rated 4 out of 5 stars

    Loving it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a whole month of owning it I haven’t had no problems. Literally runs any games I throw at it. The reasons why I give it a 4 star and not a 5 is because battery life. But what do you expect with a handheld this powerful. I recommend a 65w power bank if you do a lot of gaming on the go and also upgrade that SSD to higher storage capacity because trust me you’ll run threw that 512GB quick!

    I would recommend this to a friend