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Customer reviews

Rating 4.4 out of 5 stars with 9079 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 9,079 reviews
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a long time playstaion player but i also have always played bethesda games so when Starfield came out i had to find a way to play. This machine runs it perfectly. My only complaint and I assume it would be with every handheld out is the battery life. Its under an hour for a game like Starfield or Farcry 5 and 6. Plugged in it gets a little warm but runs for as long as i wish to play without issue.. running windows 11 it will do basically anything you want a laptop to do

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    asus ally review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS Attractive 1080p 120Hz display Slick design and sturdy build Steady performance in most gaming scenarios Runs full Windows 11 Decent battery life outside of gaming Asus software changes modes and remaps controls on the fly Many games require lower graphics settings for smooth performance Super short battery life while gaming Some finicky controls, particularly for navigating Windows

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am really liking the Ally. It seems like they've fixed a lot of the early glitches and it is working great now. Oddly the only game I've had any trouble with is a lego game from a few years ago but everything else has worked great. I was about to buy a Steam deck and then saw these - that can play anything the steam deck can and so much more much easier. I like too that there isn't a ton of bloatware - more from windows than Asus. The armoury crate software is ok, launching games from it seems to take longer but it is nice to be able to see a list of almost all the installed games (for some reason my Rockstar games don't show up there), it also puts a lot of settings at your fingertips making them very easy to access. I do wish there were a few more lighting options for around the joystick (something where you could have different colors on each one). I also don't like that there isn't native support for the gyroscope and accelerometer- luckily there is some 3rd party software but it is still a little buggy but it does work you just have to make sure it is set up fully before you open your game or even the launcher. Also I wish it had a bigger ssd but am happy that it can be replaced with a newer 2280 ssd with an adapter - though this begs the question of why they didn't just use one of these in the first place.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    My opinion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy playing on my mobile pc, but the only issue I have with the item is the battery life and how hot it gets quickly. Which it is fun to utilize, but those are my only issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing portable gaming handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought this for him self and says that it runs games super good, loves the portability of it cause he travels a lot, he is considering buying the newer one for his gf that loves to play video games on the go as well!

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very happy I decided to purchase this!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never owned a gaming pc before, but I've always wanted to. I watched a couple reviews and noticed it was on sale, so I couldn't help myself. It blew me away with the speed and ease of use. I never buy myself anything nice, but I'm so happy I gave in and took the chance. I'm messing around on it every chance I get. The only downside I can find, would be the battery life. Luckily, I do most of my gaming at home so it isnt much of an issue because I can just plug it in (it even runs better when plugged in anyways). Overall, this has been an awesome gift for myself, not to mention the purchase even came with a couple gifts with the system (carrying case, game pass trial, and crunchy roll trial). Glad to finally be a part of the PC Gaming Community.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never been a PC Gamer but have always had a windows pc. I used to try playing games on it but the experience was always below than average. Enter Asus Rog Ally, not only is it portable but this little thing is a beast. I am able to play my favorites on the go and with no problem. Definitely the battery life could be better in the future models but this thing a beast. Must buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great way to pc game on the go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, plays older games at high fidelity and newer games at medium fidelity. Battery and storage aren't the best but easy to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life, Sd card reader

    Rated 3 out of 5 stars

    Go for the Ally X instead.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good screen and speakers. Feels good in hands. Battery life is awful. Only last about 2 hours at most for modern games. SD card reader as died twice. Analog sticks had to be replaced twice. Runs games great despite the problems.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sammy,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0480" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Semi strong, portable laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flaws so far... Sd card isnt read instantly for steam games. Finger print reader doesnt always work. Some games do not maximize correctly if you change your display resolution settings. The lowest brightness setting is a bit too bright in for playing in the dark. Same goes for the rgb rings around the sticks. Wish they could be much dimmer. I keep mine off because of it. Supposedly, sd cards are burning up in it. Has not happened to me yet. Positives: It's a powerful handheld device that works like a touch windows computer. As such, if you know computers you can do basically anything on it that you would on say a laptop. Unless its a tripple A game with demanding specs, it runs everything with out any trouble. Tripple A games do run well, just at lower settings. Personally, Ive always been a portable gamer. I do own a gaming pc, but I'm always on the go. It's why I love my switch so much. This was a no brainer for me. It plays things you would not expect like, World of Warcraft with controller addons. Final Fantasy 14 already has controller support, the newly released Diablo 4 runs great, and of course emulators, if you're into that kind of thing. On a side note, the steam deck is also great but you have to jump a lot more hoops to get games not from steam to work on it. Even some steam games that technically should work like, SouthPark the fractured but whole, and megaman collection volume 2, seem to have issues running on the steam deck while running fine on the ally. I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best in class Windows handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is the best Windows handheld you can buy today. I recommend this product to enthusiasts looking for a Windows handheld specifically. The Good: - Excellent ergonomics and joysticks / buttons - Z1 Extreme chipset performs insanely fast - 120Hz VRR display ensures games always appear smooth regardless of frame rate. - Asus Armory Crate software is responsive and consistently does its job. Button layout to bring up functions provides good UX. - Radeon RSR can boost performance by upscaling to 1080p and still looks great. - Excellent speakers - Fingerprint reader helps log in securely (when it works) The Bad: - Battery life could be better and Z1 Extreme chip does not perform well at lowest power modes. Expect 2 hours of battery life for all but the least demanding titles. - Touchscreen a bit too small to have a good experience using Windows. It's serviceable though. - Lacks some nice-to-haves from its competitors such as kickstand or trackpad - Design is very "gamer" looking with large bezels

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worth the hype?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between this and the Steam Deck and ultimately chose the ROG Ally for the better display and ability to play most PC games (not on steam) without having to make modifications. I will say that the interface can be a bit challenging, windows is not as responsive on such a small touch screen. Overall the game quality is great with the drawback of a 2 hour battery life

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life, Sd card reader

    Rated 4 out of 5 stars

    Great windows gaming console with minor defects

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen and amazing speakers. The SD card slot could get stuck or damage the card so avoid using it. The ROG team has a manual for changing the SSD so I got a 2t WD sn770m instead. Battery is not optimal for off-plug use cases but is an acceptable trade-off for weight. Overall it's a great product and perfectly fits my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Better than the steam deck lcd

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way bettwr than steam deck lcd in terms of power and screen. I am running bazzite, a custom thermal backplate, and an upgraded 74wh battery from the stock 40wh. This thing runs things with ease where the deck as struggled. Next project is upgrading the internal storage to 2tb and dual booting windows and steamos to get the best of both worlds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A great alternative to the steamdeck.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little device! It plays games very well for a handheld device, surprisingly the 120hz screen paired with VRR makes for a superior smooth experience. I have been using this more than my steamdeck due to the 1080p screen. The battery life leaves a bit to be desired as for intense games you barely get 2 hours, and of course windows isnt quite up to being a handheld UI.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 4 out of 5 stars

    Sweet ride, needs some tweaking though!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine, but my SD card reader doesn't work correctly. This is a major bummer. I am trying to figure out what I have to do to get it taken care of. I hope I don't have to send it off. The battery is also not enough to keep you gaming for a long time. I don't travel alot, so its not a huge problem for me, but come on with these batteries guys! I would much rather have a little thicker system with a longer run time than something I have to charge every hour and a half (depending on game and settings). Instead I had to buy a 65 watt power pack, which works but it doesn't show that Im playing on Turbo mode when Im plugged into it, even though technically it is running turbo mode speeds. Hopefully this stuff can be addressed in updates. SD card...idk..so there you go. Looks and feels great to play though. I like it much better than the steam deck for some reason...not sure exactly why.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Previous Deck User

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive never been able to keep a gaming laptop for long. This fixed it all for me. Just keep in mind the battery life is also similar to a gaming laptop (about an hour). I can use it easily on my recliner and not worry about having to find a place to set it if i need to get up. I sold my steam deck to get this because I like fortnite. This will run it at 120fps in the 25w mode at full 1080p as long as the graphics are set to performance. If you like gyro controls, try Handheld Companion. Any game you want!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Frustration

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros great screen, speakers built-in speakers graphics overall design great game play. Really good for those that already know how to play computer based games and set up Negatives Windows interface very difficult to maneuver around. Almost thought about returning this unit. Battery life sucks, must be plugged into a Battery Source 50% of the time or a wall outlet I have mine connected to a portable battery the echo flow yet it drains it really quick possibly two charges. Difficult to learn the functionalities watch numerous videos and tutorials. Definitely not using friendly. Xbox game pass had it for a week I still have any loaded one game yet super duper slow. Will not sign up after the trial period unless you want to wait 1 to 2 weeks to play one game. Should be price on the Nintendo range way overpriced for a lack of simplicity of use and interface. Maybe Best Buy be nice enough to give me the $400 so I don't have to return the unit Recommendation have a virtual keyboard extra battery source and tons of patience I have you know to switch about the game selection sucks and pricey maybe I should have gone with the steam deck.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lizard,

      We sincerely apologize about the issues that you are currently having with the device. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Please use the manual below for detailed steps to understand your device more in dept.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0016) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support
      https://dlcdnets.asus.com/pub/ASUS/IOTHMD/RC71L/0409_E21719_NR2301L_A.pdf?model=ROG%20Ally%20(2023) Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Superb Gaming Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After extensive research, I ultimately chose the ROG Ally over other available models in the market. The positive vibes began the moment I unboxed it, and the tactile experience of holding it is exceptionally pleasant. The build quality is superb, and the controls are perfectly within reach, working flawlessly. The device boots up swiftly, exhibiting no lag whatsoever. During my usage, I streamed and downloaded games without encountering any issues, and I've been engaging in gaming sessions three days a week. The display is strikingly gorgeous, with colors that are true to the eyes. Surprisingly, despite my usual reservations about Windows OS due to frequent updates and potential bugs, it has proven to be remarkably stable on the Ally. One noteworthy point is the Ubisoft app on PC, which doesn't operate as smoothly as expected. In my experience, when attempting to redownload purchased games, the sign-in window doesn't display the keyboard, requiring the use of the On-Screen keyboard. This is my sole concern, as Windows can be hit or miss at times. Despite this, the ROG Ally stands out as an excellent gaming machine, offering impressive performance within a compact and portable design.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Fast and Easy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful and Portable. It gets the job done. But, don't mistaken it to be on par with an actual gaming PC. I don't game heavily so this is perfect for me.

    I would recommend this to a friend