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Customer reviews

Rating 4.4 out of 5 stars with 9080 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 9,080 reviews
  • Pros mentioned:
    Portability
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Asus

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The form factor is great and being able to take your games on the road is the best. The CPU is lightning fast and being windows-based you can do everything you need to do without a computer degree. I had nothing but troubles with Linux, but that's my fault not the operating system's fault. I love that you can have your Xbox on this system without any major problems. I consider this an actual portable Xbox. My only complaint is that the SD card slot overheats due to design flaws but that they are going to correct this in the future. If you can find a used one in good condition you might think about that, since the new one is going to be coming out soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Not the first, not the last, but still the best.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the exception of the newer Ally "X," this is still the best PC/Windows based handheld out there right now in terms of ease of use, screen quality, and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    I love my ROG Ally!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a handheld PC that can candle triple A games such as GTA5, rd2, cyber punk ect.. and it handles unreal engine 5 like it's nothing! I use the docking station so I can play on my tv using my mouse, keyboard, and controller with a USB multi port that I had. Make sure you update all your drivers and applications before trying to do any gaming and also youtube graphic set up to get the smoothest gameplay otherwise your experience will be mediocre. I have always been a console player but ever since getting this I have not turned on my Xbox. I'm about 600 hours in on the ROG ally and coming to PC from console has been a big learning curve but my experience has been positive. I've been gaming since the 90s and switching to this handheld has been the best experience I've had... gameplay wise and I do recommend this to those looking to transition from console or even the steam deck. I have not had any issues but that doesn't mean others haven't. Some received bad batch's and left those individuals with a bad taste in there mouths so don't let their experience take from your decision making because I stand by this product and I don't stand by nothing!!!!!! Well.. I hope this helps out some!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation, Sd card reader

    Rated 4 out of 5 stars

    Great product but faulty design

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it open box and it was in excellent condition, item got hot and my sd card slot got fried and i had to return item. The device itself was great and it has windows! I could play starfield on low settings and play all other games in high settings

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Excellent rig

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best handheld gaming PC on the market at the moment. It is powerful, portable and the screen is fantastic… but the Steam Deck’s OLED screen still blows all of the competition out of the water. I ended up sticking with the Steam Deck OLED.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader, Storage capacity

    Rated 3 out of 5 stars

    Cool but not really for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this. The concept is amazing and when it works, it works great. My micro SD card slot died yesterday. The storage leaves a lot to be desired. The battery life is awful. I can play fall guys for maybe 45 minutes before it completely dies. You’ll need to be tethered to a charger. All in I spent around $1200 on this. For that price I might as well get a gaming laptop that has better battery life, upgradability, same portability, and probably better graphics. If you NEED a handheld, get this and carry a charger with you. Otherwise spend a few bucks more for a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Great Device, watch for price drop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device, great for every use I could find for it, used as a full desktop when docked, and as a handheld for all my games on the go, never found anything it couldn’t handle, the only thing I would worry about is the SD Card slot breaking, but I never used one, great device, especially if the price drops any more with the new one coming out. COULD USE MORE STORAGE, but if you just want to game on the go it’s not too noticeable, only real issue I had with it was the sticks felt a little too loose to play FPS games with so I just used an Xbox controller when I was anted to play anything like that

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Great hand-held

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the rog ally is a great portable gaming handheld but i wish the battery would last a bit longer in high performance and also would wish the sd card reader wouldn't break because of the heat that comes from the top.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A must have.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got to say, I love this little thing. Plays every game I've thrown at it so far, and is convenient to have around. The only draw back being the battery life, but honestly i mainly keep it plugged in and if it's not plugged in, then it just reminds to take a brake every so often.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Really good but could be better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this item is really worth it if you have the money for it. It can be a little bit pricey but you are getting 120Hz and it could handle AAA games pretty well. I like to play Destiny 2, Yakuza like a Dragon, and Dead by Daylight and it handles all of them pretty well. For the games I talked about these are some of the benchmarks I got running on Turbo. Destiny 2 - 70FPS on low settings Yakuza like a Dragon - 45FPS on medium settings Dead by Daylight - 79FPS on low settings And for emulation games consistently very high frames and can easily handle it depending on what emulation you’re doing. The only personal problem I have is the joysticks when playing Destiny feel a little bit floaty. Now it does have low battery but I mainly play it plugged in and it runs amazing, so I would recommend playing it plugged in. Overall would still recommend if you can get your hands on one.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 5 out of 5 stars

    Best handheld imo

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth it if you like emulating backups and xbox gamepass with this is amazing. An underrated feature is that xbox allows cloud saves so you can play on the xbox and when your on the go your save will follow as long as you have a connection to sync your online saves. Steam games on here are amazing as well with some games syncing saves like xbox. Basically its a steam deck but better imo. But beware this isnt for a casual, if you like tweaking or dont mind it to get the best experience then this is for you. Its a gaming laptop with dedicated gaming controls and screen. The 120hz and loud speakers give you and immersive experience that other handhelds lack. Im fortunate enough to have access to all platforms of games but something about the Ally draws me in to play in “handheld mode”. Spiderman remastered is one of the best on ally. I did get this second hand opened box from best buy and never had any problems. Definitely recommended

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I bought it despite the cons I've heard about it, but it's been fne for me. The SD card issue, I have not tested. It does run hot and I'vce done adjustments, but I've always kept it cool with a fan blowing at the back. I primarily bought it for Starfield and it plays pretty well on medium settings. I've been playing it in short stints at work on breaks and it's fine. Battery runs out quick, but I'm always plugged in anyway during the longer breaks and I use dock mode at home. The grips could have been better though, but an improvement from the switch joycons. I got some rubber grips for it and it helps a lot. Windows jank will always be windows jank though, but I've used windows on laptops and pc enough to be fine dealing with it. It is more difficult without a mouse though, but I carry a bluetooth mouse for situations like this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 5 out of 5 stars

    I love this handheld computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive? Yes Can run all my games? Yes Hot? A little bit on the hot side but worth for the performance Can it do my taxes? Yes... with the right software which you can install because it's running Windows! Battery Life? Poor if you want to play any full 3D game but it will run 2D games easily, for intense gaming AC power is recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    own both a steam deck and an ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i own both top dog hand helds and here is my take, if your gonna spend the money you get more for your cash with the ally. that being said they both have their place, steamdeck is good for simple console like fun. the steamdeck is what id buy for kids for christmas the ally is what you get yourself it will play call of duty and warzone with some setting changes and a learning curve, it will play diablo 4 perfectly pretty much anything i have thrown at the ally can be played but you have to set it up and it can take time. i also find myself using this as a laptop to watching youtube and surfing the web and the transition from aurmory crate to windows is seamless unlike haveing to restart the deck to get to the desktop. the battery is a concern for every one on the ally but i think if your getting this your looking at performance and you will use a hefty battery bank anyway. ultimatly this is the only price to performance option for windows handhelds and it should be appluaded that asus had put this out with no game store revenue to back the loss they take on the build they know what they are doing and are giving us more options would definatly recomend to anyone looking to play AAA games on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love it so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly a marvel of technology. This thing makes me smile every time i use it. Lighter, brighter, faster and ultkmately more adaptable (windows 11 vs. Linux) than thw steam deck. The only flaw is the battery life, but in actuality the steam deck is almost just as bad and if you're gaming a long time a battery pack should be a given anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A Wonderful Addition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device because I wasn't happy with the Steam Deck as far as it's incompatibility with anything outside of the steam ecosystem. The amount of work required switching between modes and dealing with tinker to let me load certain items was irritating. The ASUS ROG Ally has not had any compatibility issues for me. If the game works with a controller it works with the Ally. The performance is consistent. Very few games require me to scale back quality and at 15w nearly every AAA game I have played has had no issues. The battery life is where I run into most problems. I don't charge it past 80% because I want it to last me a few years, but from 80% I get roughly about 45 minutes to an hour of gaming from higher end games. Which doesn't amount to their advertised battery life. Also, recently they've updated the BIOs because it was running HOT and burning out SD card slots, if you are buying this because the reviews said it was silent. That is not the case anymore. At 15w it now has roughly the same noise pollution as the Steam Deck. If you are in the market for a device like this, the price is right and the compatibility cannot be beat. I would recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good but not great - returned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like the Ally. The plus side of being a Windows device and easily installing games is nice. Clean layout, Great screen, … a lot of nice features! The problems come in with battery life and stability though. I experienced several crashes on Steam games and once where a restart was required to resolve the in-game crash. Battery really feels undersized for this device too. I think what made me return it in the end was the D-pad. I like to play some games that require it and it has a poor placement ergonomically speaking and the tactile feel is subpar for the D-pad. I really liked the device overall but given how much it costs, I would say this device needs another iteration or two before they get my money.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear jrambler,

      We are saddened to hear that you were disappointed with the ROG Ally and had to return your ASUS product. This not the kind of experience we want any of our customers to have with ASUS products. There will be updates in the future to improve overall system stability and performance as well so we hope one day you will get another ROG Ally and be happy with it. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld with few limitations.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is powerful. From emulation to AAA games, I'm sure there's something it can't play but i haven't found it yet. There are hundreds of reviews on YouTube that could do a better review than me but the only issue is battery life. I normally average around 1hr unplugged. There was a known issues with the sdcard slot failing and Asus may have changed something with all the updates because mine is still working fine.I use the sdcard card slot for emulation storage and some smaller older games. If it fails I'll do and RMA or use my extended warranty but no users as of now. You should upgrade the Nvme to a 2tb or more. I put a 2tb 2230 drive in mine and it's plenty for now but they aren't cheap right now at $149 online.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 3 out of 5 stars

    Has potential, needs some love from ASUS to shine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK, first of all, I used this for just under two weeks and then returned it. It wasn't for me in its current state, but I have a Steam Deck and a local PC game streaming solution as well. So the negatives outweighed the positives for me - for now. First of all, the positives: the standout to me is the screen. It's a gorgeous 1080p display with 120 Hz, and more significantly, Variable Refresh Rate (freesync). The colors really pop and anything that can run 1080p native looks fantastic. The wifi is also solid (particularly for game streaming) and the speakers are great as well. The device is powerful and ran games very well at 15W (I didn't spend much time at 25W TDP or higher). I didn't find the Windows experience to be amazing, but it isn't as bad as some people say, either. The Armoury Crate software is serviceable as a game launcher. The negatives for me, are mostly software-based. ASUS needs to revise the system's software to make improvements to key functions like the joystick dead zones and TDP management. If this device could manage its TDP better, and provide hours of game streaming through Moonlight at low TDP, that would be great. As it is, Moonlight runs well enough at 8/10W TDP settings, but it's simpler on the Steam Deck to stream a game and have the device sip battery for 6ish hours. I'll share my inevitable thoughts on comparing this to the Deck. I think this is perfect over the Deck if you're the kind of gamer that's always looking to play the latest and greatest PC games - in that scenario, the power difference really wins out. If you already have a large Steam library, then I think the Deck makes more sense - not because of integration with Steam, but because the Deck is a fantastic backlog killer, and if you have a large game library through Steam, you probably have a LOT of titles that don't require much processing power to play, and the Deck wins out at low spec gaming because of its superior TDP management. If I play a lightweight title on my Deck, I can just expect hours of battery life, with nothing required on my part. On the Ally, I have to manually set up the right TDP or switch to the 10W silent mode, which in itself is still not going to last that long. This device could be so much better with some software improvements. I may come back and repurchase the Ally early next year if ASUS improves things. And yes, the Steam Deck needed a lot of love from Valve at first, as well. But Valve proved themselves with how they supported the Deck. Only time will tell if ASUS will do the same.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear David,

      Thank you for your comment.



      BIOS version 319 was released in order to optimize system stability and performance. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG ALLY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld pc love the portability insane graphics for a handheld I would have gave it 5 stars if it weren’t for the insanely fast dying battery on max settings you get about 1 hour 30 minutes.

    I would recommend this to a friend