Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 12336328
Customer reviews
Rating 4.4 out of 5 stars with 9083 reviews
(9,083 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
- Pros mentioned:Screen qualityCons mentioned:Battery life
Rated 4 out of 5 stars
Nifty toy from time to time
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, great device. It just came out a little too quickly. I have this, a steam deck, and a legion go. Between the three, I use the go more then the steam deck. Screen is great looking just small for me. I do dock mine a lot to the tv and it pretty much stays there. Nice little mini pc that if I wanted to I could pick up and go. Battery life on a graphically hardened game was avg maybe 2 hours. Buttons feel too mushy for my liking. In the end, its a great budget friendly mini pc/portable gaming device.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Cons mentioned:Sd card reader
Rated 3 out of 5 stars
Good device, terrible company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware is fantastic, but software (Windows) doesn't do justice for being a handheld PC. Install SteamOS or Bazzite on it and you'll have a better time. While you can have this as a main gaming PC, it's better off being a secondary gaming PC as some games won't run perfect on it. With Linux as the main OS, you can just stream games from your main Windows PC if needed. Unfortunately, the SD card issue is still an issue. Use the sd card for any good length of time (Like downloading a game or update), it'll throw read and write errors and stop showing up on the device until you restart. ASUS even pretended the issue doesn't exist. The problem is where they placed it within the device. The placement of the SD card has been fix on the Ally X (The next model up). ASUS also has a track record of not doing a good job on product warranties. They have multiple instances of making up issues when they receive your product at their repair facilities. Producing issues so they can ask more money out of you. tl;dr Good device, terrible SD card placement, and even worse company. Try to get the Ally X on sale instead. Only get this if it's dirt cheap.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DevonC,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product, your recent customer service experience, and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last, issues you experienced with the laptop are random. The card reader issue was resolved with a hardware fix. We recommend you send the product in for service so the card reader issue may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you are unable to play Steam games, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with this product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Game compatibility, Overall performance
Rated 5 out of 5 stars
Great handheld (with caveats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally is a great handheld gaming PC! It launched rough but got better later. It's not a seamless of an experience as a Steam Deck, there is a lot of tinkering you have to do with controller settings, especially if the game isn't already controller-supported. That said, it can run more games than a Steam Deck since it uses Windows as its OS; the drawback is that it's a desktop version, and it's kind of a pain to navigate with the UI as a result-- thankfully I spend most of my time in Steam's Big Picture Mode. If you're on the fence, wait for a sale, or look for an open box/used one, but if you can deal with the caveats it's 100% worth it!
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Best gift to my gamer partner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend has been in need of a handheld gaming system for a while, and we almost went with a steamdeck untill this caought our eye. Its amazing! Its a pc in a handheld device! No more nights with the tv on! He plugs his headphones in and can play for hours, and i can get a great nights sleep. Even better is we went on a road trip for a week and it still worked smoothly and had no issues, its literally the best gift i think i couldve gotten for him. He rants and raves about it to everyone that will listen, and is constantly running to tell me some new thing he found out it could do. Best purchase for sure
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Storage capacity
Rated 5 out of 5 stars
Love this thing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy I got this, has lived up to all my expectations and then some. The hard drive is pretty small but I bought a 2 TB drive knowing this and first thing I did was swap the 500 gig one out. I've been kind of staying away from best buy, had purchased something for $299 years ago and found out I couldn't use it but when I went to return it (still unopened) they said they can't because it was past 30 days, told the employee I'm going to exchange it and spend another $800 but still wouldn't do it for me, that was the last time I used Best Buy but I'm very happy I recently went back. The best buy employee took the time to get it for me and was very helpful. Seen a couple other products I'll probably be returning for in the near future.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
A great experience, and an excellent have steamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very happy with my Asus ROG ally, from streaming games from my desktop to playing games on GeForce now to playing games installed on device the experience has been very consistent and very enjoyable. I had been concerned that it might take a lot of tweaking of have settings to get things to run smoothly, but it really doesn't take much at all. The only negatives I've had so far is with armory crate, it is a little finicky, but it works most of the time, or Windows 11 it self. I have noticed the WiFi card sometimes had trouble with my network and switching between mesh nodes. The best part of this device is, in my opinion, streaming games, be it via moonlight, or GeForce now. This is because you get a bit better battery life and can play games at 1080p.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Game compatibility, Overall performance
Rated 5 out of 5 stars
ROG Ally is the Best Handheld Today!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t decide between the different models but after having many years of using ROG Devices, I choose to give it a chance and it’s awesome! Super fast and plays many of the favorites with ease. Additionally, it has no problem playing steam games. Only issue I’ve come acrossed is with Starfield however, it’s a Microsoft issue not a game or device is. With the recent Windows update, if you try to load Starfield, it says the graphics card drivers are out of date but they aren’t. Because of this, the game does sometimes crash. I’m hoping Microsoft fixes this issues as I do love Starfield. Side Note - This ROG Ally was able to play Starfield with no issues other than mentioned above.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Cons mentioned:Heat dissipation
Rated 3 out of 5 stars
Not really worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The specs of this thing made it sound really appealing but in practice it's not that great. I have to run games on low graphics settings and even then it barely reaches 60fps. It also gets hot if you play while charging even if you reduce the power output. I've measured up to 95°C. It's also not comfortable to hold. The grips are way too thin. I'm sure that part is better for the new xbox version that has extended grips. Overall I think this would be a decent $300 machine. I was lucky and got it on sale for $450 comspred to the normal $700 price, so I didn't overpay by too much but i still feel like it was too much for what it is
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BeezyJ,
Thank you for sharing your experience with the ROG Ally. We are sorry to hear about the performance concerns, the device getting hot while charging, and the discomfort caused by the thin grips, and we apologize for the inconvenience caused.
To help improve performance and manage the heat, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0631" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/
[Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/
- Pros mentioned:Overall performanceCons mentioned:Battery life
Rated 4 out of 5 stars
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was open box and in great condition. Overall the product is great, battery life could be better and I prefer steam OS over windows 11, once steam OS is available for this device it will be way better. Overall it’s great works well, plays games with ease.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Overall performance, Weight
Rated 5 out of 5 stars
Perfect for an experienced PC gamer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A absolutely LOVE this thing. The performance is pretty incredible for the price and convenience. Battery life isn’t great, but I’m rarely playing it away from an outlet. It certainly has all the various quirks of PC gaming, but if you have a gaming computer already, you will be familiar with all that entails. Its definitely not gaming console, for better or worse. Its also rather lightweight, and the controls feel great. I thought it was a little lacking in ergonomics, but an inexpensive case fixed this. I really cant recomment this more for somone who wants to bring their gaming pc with them.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Game compatibility, Screen quality
Rated 5 out of 5 stars
ROG Ally - a worthy portable PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I would not recommend this as an upgrade to a steam deck; however, if you're trying to get a handheld PC for the first time this one offers a lot of things that the Deck doesnt. For one, it can play any windows game natively - no need to worry about compatability. The screen is higher resolution and it looks quite a bit better than the Deck's. That said, you do have to deal with Windows and sometimes that can be a bit Janky. For what's its worth, not nearly as janky as I've found it on a full desktop - it's still the same operating system but seems to work smoother. I do recommend the machine is solid, plays anything I throw at it and I personally like it's design better than the Deck. The sticks and buttons could be a little better - but that's aobut it.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Power-Packed Gaming on the Go!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Asus ROG Ally from Best Buy last year, and it's exceeded my expectations. This compact powerhouse handles everything I throw at it, playing all the games I usually run on my gaming rig without missing a beat. The portability is fantastic for on-the-go gaming, and the performance is top-notch. I'm thoroughly satisfied with it and would highly recommend it to any gamer looking for a mobile gaming solution!
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Rated 4 out of 5 stars
Best handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great low battery life was the only issue. Runs most games i played
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Screen quality
Rated 5 out of 5 stars
ROG Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is great handheld to play pc games but if is your first time playing pc games. it going to be little hard for you to set it up. it required a microsoft account and created another account plus doing a lot of updates and downloading. but you can play any game at good resolution and run good fps. on this handheld you can play at any planform like Steam ,Epic games, xbox and many more.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality
Rated 3 out of 5 stars
High Capability Meets Challenging Usability
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Ally stands out as a remarkable piece of hardware, boasting impressive capabilities that are sure to catch the eye of any tech enthusiast. Its performance is top-notch, with hardware that can handle demanding applications and games with ease. The visuals are crisp and smooth, making for an immersive experience whether you’re gaming or handling intensive tasks. However, the device is not without its challenges. One significant issue is the time-consuming configuration process. Setting up the ROG Ally and getting it ready for use is not as straightforward as one might hope, requiring a considerable amount of time and effort. This can be a bit of a deterrent for those who prefer a more plug-and-play experience. Additionally, the machine’s heavy reliance on Windows presents its own set of problems. While Windows is a versatile operating system, it doesn’t always translate well to a gaming-focused device like this. Installing and running games outside of a dedicated store can be frustratingly difficult, especially with the built-in controls. This aspect certainly detracts from the user experience, as it limits the device’s potential and accessibility. In conclusion, the ASUS ROG Ally is a piece of hardware with great potential, boasting high-end capabilities. However, its user experience is hindered by a cumbersome setup process and an over-reliance on Windows, which complicates the gaming experience outside of conventional avenues. It’s a device that could reach greater heights with some tweaks to its usability and software integration.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aaron H,
Our sincere apologies for the problems you have had with the ROG Ally and the inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which will be reviewed by our Product team. Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0317" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Game compatibilityCons mentioned:Battery life
Rated 5 out of 5 stars
Awwwwsome!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing. Plays just about anything on Steam. The battery life is horrendous but I knew that going in. If you are close to a power outlet this is great. Don't expect to go on a long road trip and play AAA games for hours. If your expectations are realistic then you will love it. As always do your homework! This is pricey , read reviews , watch video reviews , make an informed choice!
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:PortabilityCons mentioned:Heat dissipation
Rated 4 out of 5 stars
Amazing handheld PC gaming experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you love gaming on a PC but have a wife and kids?? This powerful handheld gaming PC is perfect for you! The console has been a blast and have been neglecting my gaming rig in the game room and have been playing in bed next to my wife. Is it perfect? No. This system will fry almost all modern SD cards due to the poor heat dissipation around the SD card reader. Does it come with the usual Windows 11 jank? Yes. But if you are used to Windows you will know how to deal with the hang ups.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality
Rated 5 out of 5 stars
Best Handheld PC of 2023
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best handheld PC I've owned so far, better than the Steam Deck. Great connection to peripherals, Windows based operating system allows me to download more than just Steam. Can run Ubisoft and Blizzard clients as well as Epic Games store with no issue. Graphics are one of the bright spots on this device, you're not looking at setting all the settings to HIGH or ULTRA, however for the size and screen they'll deliver a punch. The screen is one of the best things about this device. High refresh rate, increased brightness and easy of use allow it to make gaming very easy.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend Rated 5 out of 5 stars
Best Windows Handheld at an Amazing Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing device. I am shocked that since I purchased the Ally on day one, I have played it significantly more than my Steam Deck. I know there have been issues with some devices but just speaking from my experience, I have already logged several hundreds of hours across Silent, Performance, and Turbo Modes and I have no dead-zone issues and my SD Card and SD Card Reader are perfectly fine. I'm not minimizing those issues, just relaying my experience so far. Also, after the latest BIOS Update to increase fan speed I have noticed only the tiniest increase in overall fan noise. It is till far more quiet than the Steam Deck. If you are into PC Gaming and High-end Emulation this device is just about as good as you can get for the price.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend- Pros mentioned:Game compatibility, Screen quality
Rated 5 out of 5 stars
Well worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device. This thing plays games well especially if your familiar with windows and dont mind the fine tuning of game settings for some of the newer more intense games to run well. The 1080p screen is just big enough to play comfortably while still keeping games looking good both at 720p and 1080p. Overall device i find very comfortable and being a windows operating system its compatible with so many other programs your not limited to what you can play or do on it by the operating system or a specific game store. Only downside is the SD card port problem so id recommend looking into doing the very easy SSD swap for more space and just forget this thing has a SD Slot.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend


















