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Customer reviews

Rating 4.4 out of 5 stars with 9083 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 9,083 reviews
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something I could play video games more on the go and not be tied to a desk. I tried the switch and that didn’t do it for me. I enjoy the ergonomics of the device, the screen is sharp and bright, speakers are great. Yes the battery life isn’t great but for the performance and capabilities of this device that’s to be expected. The fact I can play games seamlessly but also use it like a portable windows machine for my streaming services it’s a very capable device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from using a Steam Deck to the ROG Ally so I could have a handheld that worked better across different launchers such as Epic, EA, and GamePass and have not been disappointed at all. I have not had any issues with the micro SD reader and the Ally has been able to run every game I've installed on it without any issues. The onboard speakers have great sound quality as well. The biggest thing I miss from the Steam Deck is the trackpads, but that's something I can live without.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Amazing device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this device for a while now and can honestly say that it’s fantastic, it handles AAA games like Elden Ring very well for a handheld. 4 stars because the battery is a little short and if you plan on using this with out plugging it in then it might be worth going for the new model.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life, Storage capacity

    Rated 5 out of 5 stars

    Good handheld

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld. Love the portability but would love a better battery and more storage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Amazing device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this and was one of the first ones thst was able to get the Steamdeck within the first year launch as I was on Q2 for shipment. I played thr Deck a ton as well. Since I’ve gotten an Ally, I havent touched my deck since. The Ally is more powerful for sure. I’ve compared both systems for gamss and the Ally outperforms it on every game I’ve tried. The screen looks amazing too. It is a windows so it will require a little on the users end to get it updated and such. A lot of bad revoews are coming from console users moving onto a windows system and its not user friendly. Im used to windows so setupand navigating was easy for me. 10/10 purchase for me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG Ally Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! i love the rgb lights behind the joysticks and it runs games great! however, the battery life is pretty low so i have to play games with it plugged up to the charger.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use this for work on my lunch break or if I am at home with the kids and don’t have the luxury to enjoy myself at my desk on my actual gaming computer. It’s very convenient for traveling or for Just on the go use. The only drawback I have is the battery life went running at 25 Watts. It’s not that long but you do get decent time out of it when running some of the older games that only require 10 W or less the battery life is very impressive. I have a steam deck and a Lenovo legion go. I would definitely put this at the front of the three.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Amazing screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Conveneice of playing anywhere around the house I want.Pretty much use this to play with my son,so for me it serves its purpose.Works excellent and the screen looks amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rog Ally is a handheld Beast!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the rog ally to be able to game on the go and i couldn't ve more happy. I'm a few weeks in and so far zero complaints. It is literally a handheld pc with wondows 11 on it. It is technically my first gaming pc as I have always been a console user so if the idea of switching to pc scares you don't let it stop you if your on the fence. Some of the triple A games i have run are beyond the ps4's capability and almost on par woth the ps5 and its a handheld! The obly down side is battery will drain fast when playing demanding games but if you buy a 65w battery pack you can extend playtime quite a bit. Overall 9/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this hand held gaming device. I can play my games remotely. I have a portal as well but the online multiplayer was choppy using my PlayStation portal. I didn’t have that effect with the rog ally. I would recommend this product . It also is like a hand held computer allowing me to install apps and watch videos.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus Rog Ally Z1 Extreme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. The only downfall is of course the battery life. But it was designed to be used while plugged in. The right settings will net you 2 to 3 hours of play time on one charge. Or you can pick up a power bank.. this thing will run any game thrown at it, ps5,steam,xbox. Overall, myself being an xbox user,this makes it easy to travel to and from work and the ability of remote play means i do not have to lug my series x with me every where 2 times a month when i fly to and from work. Must buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Exceeded expectations!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preordered this after many weeks of debsting between this and the steam deck. Definitely glad i went with this option as it was totally worth it. Plays every gamr ive thrown at it just fine. Yes Windows 11 isnt exwftly designed for something like this so thr UI can be irritating but what rlse do you do? The battery life is mediocre but honestly this is a handheld gaming pc…you cant have Nintendo Switch battery life with a device this powerful and versatile. If you dont have a handheld pc and want one get this over the steam deck. If you have a handheld pc already such as the steam deck there isnt a reason to get this unless you just want to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A good handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At its price point it can play most PC game good at 1080p. But even when the frames dropped it wasn't a bad experience because there was no screen tearing or skipping. AMD did a good job with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great device for playing PC games on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is great but the software still needs some work. There are a lot of shortcuts that help deal with the fact that Windows isn't fully ready for a device like this. Armory Crate is better than I thought it would be but it's annoying that you can't see your entire game library. Software jank aside, once you're playing games this thing is amazing. Great performance, a great screen, and the Ally stays fairly quiet. Hopefully future software updates will improve the out of game experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG ALLY Best PC/Console Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ALLY stands out as an excellent handheld device for gaming. While I don't game on PC frequently, I thoroughly enjoy playing on my Xbox, and the ROG ALLY complements my gaming experience, especially with access to all the games in the Xbox Game Pass library. Its performance at this price point is remarkable, offering a satisfying gaming experience. The only drawback I've encountered with the ROG ALLY is its battery life, which could be improved to enhance the overall gaming sessions..

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for on the go gaming battry cuoukd be better but overall i enjoy it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Great mobile console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the handheld, can game anywhere feel. The screen looks nice and crisp. And so far everything plays smoothly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    So much fun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic system, with so much support from the vendor and the community. Fast processing and impressive graphics most emulation use. Innovative software from Asus to turn from gamepad controls to mouse controls. Battery life sucks basically 1.5 to 2 hours. There are loads of weeks to get the system to run even faster along with front ends for game collections. Some issues. 1. Sleep mode fails often so I have to power off and on again 2. Have contact issues with the display not outputting to the TV or showing on both the TV and the main screen. Needs more control of windows in docked mode limited so you have to have a keyboard and mouse

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Replaced my gaming laptop.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great, i dont get alot of gaming time and needed something to be ultra portable and allow me to play my games, thus fit the bill perfectly and runs everything. But then, i bought a dock and started using it as my everyday desktop. While its not as powerful as the laptop its replacing its powerful enough to play all the games i want and br s dedicated pc. So. I sold my laptop and now i have an ultra portable pc/ gaming rig i can take anywhere and play what i want.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    A decent handheld for a high price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ALLY runs windows which means you will run into a lot of finicky stuff with the OS. Sometimes the controllers work, sometimes you have to get them to work. Runs games well and has a pretty good screen. Personally, extremely uncomfortable to hold in my hands and has very poor battery life.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jay P,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0473" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus