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Customer reviews

Rating 4.4 out of 5 stars with 9084 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 9,084 reviews
  • Cons mentioned:
    Battery life, Heat dissipation
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't even in the market for this, but with everyone talking about it, I decided to do my own research. After a few days, I decided it would likely outdo my laptop so I'd give it a go. What an amazing little handheld. It comes with a full Windows 11 OS with overlays made by Asus. Whatever you can load onto Windows can be loaded on here. It's incredibly intuitive and user-friendly. The comfort is right where it needs to be. If I had to list any cons, it does get pretty hot and the battery drains pretty quick when you're running on performance settings. Clearly, both of those would be expected. Overall, very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality, Weight

    Rated 5 out of 5 stars

    Perfectly compact

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super loghtweight amd easy to use for hours. Powerful enough to run all my games with great framerate and the screen its very good as well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Awsome potential with Sligh problems.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my 2nd one. Gonna start with the bad. I'm the first 1. Everything was working fine. Only problem i had is one time it completely crashed and deleted everything. Had to go into bios and re download the asus software. After that it was great, just the analog stick messed up. On my 2nd one which i will return shortly for a replacement, but do keep in mind i booby this one open box in "excellent condition" it wouldbof been great saving $100 except for the fact on this model as soon as you enterva sd card, no matter if a high speed, new or one with games ore installed, the device will just literally freeze. Once you remove the sd card everything works fine again. If it wasnt for this one deal breaker for me, I'd of kept this one but sadly it looks like I'm going to just have to give up and extra $100 for a new unit and hope their are no problems with this one. Luckily i have a total tech membership. Still in my opinion better than a steam deck and thats the reason i sold mine for this. For the fact i can play what i want when i want with slightly better performance. To give the steam deck credit, it never once crashed on me amd everything worked as simple as plug and play so i give it props. To bad its on Linux and not all launchers, games, anti cheat or apps such as game pass work on it with out having to do some YouTube research.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gotjesus,

      We appreciate you sharing your feedback on the ROG Ally. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you have experienced for continuous improvement to the product line. Please note that there will also be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number " N2306018106-0193" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Almost perfect handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this handheld for the 120hz to the beautiful LCD and the fact that it’s a PC in your hands is crazy. To take full advantage of this handheld you’d need a hotspot or mifi with you so you can use it as a PC. You can buy the dock and hook it up to a monitor and controller and get decent FPS. There is plenty of room for improvements like ram, storage and especially battery at during preformance mode. Better then a steam deck but if you own steam games then stick with what you got. Cons Battery life is short Need WiFi

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Power full handheld computer ( Little Beast)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this since 3 months. This is my compact powerful computer. This has powerful processor, good RAM and graphics card. I use it for games, video editing, movie making, presentations etc. This little computer renders high graphic games withoutany issues, most of the laptops struggle to render such games. This is travel friendly. I carry it wherever i go. I connect to monitor or TV for video editing and movie making. For the price this is simply superb. I like ASUS products. This is my second ASUS product. Kudos to ASUS

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great portable system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable console is very powerful and great to use. I've had no issues with it since day 1 and love to play it at home and on vacation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Best Buy Employee

    Rated 5 out of 5 stars

    #ALLYourgames

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea around the ROG Ally is great. While everything inside of this product is top tier, performance on this product is equal to that. I've noticed the ROG Ally doesn't get aim assist while playing FPS games. I believe the Joysticks aren't truly being registered to the game as a controller. I could be wrong, it could be a setting im missing. Product feels amazing in the hands Performs! 100 FPS @ 30ws in Halo Infinite which is incredible. I had a 3070 ASUS Laptop that was barely pushing 100 FPS on that game. This does that in a hand held form. Incredible. For other game use this is a 10/10 product.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Beast of a gaming device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wish I could give half stars, cause it is really a 4.5, but oh well. Thing is a beast, screen is great, speakers are awesome. On top of that software support has been frequent and given huge quality of life upgrades as it has gotten more mature. Only knock is the battery life tbh, but that is only worth half a star to be honest as it is a nice to have, not a need for me personally.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Fun Handheld, Great support from ASUS

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall - very happy with the Asus ROG Ally. Asus tech support has been probably the best customer service and support I've dealt with in a long time. I'll go into detail on that. Initially, my unit was having many problems which I started to realize probably wasn't software. Asus quickly repaired my unit and it was working great. I then had a game compatibility issue, which Bethesda told me they do not support handhelds, so I turned to Asus for help. It took some time, but Asus came through and helped me fix the issue. Asus is very thorough, responsive, and quick with their support. Pros: - Screen Resolution and refresh. At 1080 for games that aren't too demanding, they look great - The controls are very comfortable for me and I actually play FPS games very well with them, probably better than with a standard console controller - Sound is decent for a handheld - Seems like Asus is pumping out firmware updates very regularly to fix issues - ASUS support gets a 10/10 from me Cons: - In my opinion if the screen was just slightly bigger I would prefer that much more - I'm worried about rumors of overheating microSD cards so I don't use one anymore in the unit - Windows (handheld mode) needs work - 16gb of RAM is bare minimum these days - 512G SSD is a little small - Very demanding games need to have settings lowered

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Best Buy Employee

    Rated 5 out of 5 stars

    This thing is amazing!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality is excellent! I cant believe they packed this much performance into adevice this small and for only $699. Just understand it is dealing with week 1 software and that you will have to wait for updates to download and install. I enjoy that I can plug 2 moniters, a keyboard, and mouse into it and use it as a full fledged pc. I dont have to choose between game systems, it can play xbox, steam, Playstation network gams, and emulators! Really great job asus!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent handheld for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first P.C. handheld. I am pleased with the performance and the weight. I highly recommended for home use. I use it plugged in as the battery only lasts 2 hours. I gave it 4 out of 5 stars because of the battery life. In today's market $450 is a great price to play AAA games or stream gamepass games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the cash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year of usage, I would definitely recommend this beast! Had a great time during travel especially during flight journey! Battery backup is descent.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love my Ally but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im an avid console gamer but wanted something a bit more substantial than a Nintendo Switch to game in bed or while the wife is using the main tv. This machine is more than capable and can run most modern titles flawlessly. My only complaint is the battery life which leaves much to be desired and i wish they offered more colors. I highly recommend for those looking gor a portable gaming pc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Overall Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who owns and used a Steam Deck i can make a direct comparison with this device. The ROG Ally is a new but strong device that rivals all hand held gaming systems. Performance, audio and video are great. The only thing it lacks is in battery life and UI. But the lack in battery life is the sacrifice we have to make for peak performance, and the UI will get better as time goes on. It takes some getting used to but overall i am pleased with my purchace.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Awesome device with a few flaws.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note: I am receiving a warranty extension from ASUS for my feedback, however this has not affected my review. This device is just awesome. The screen is beautiful. VRR on a handheld is an absolute game changer. I personally love having Windows 11 on a handheld and the flexibility that it allows is unparalleled. Games run smooth and I can install them from Xbox, Steam, Epic, etc. Anywhere you’d install from on a desktop PC. And honestly, it runs games really well, too! There are some sites that give the best settings for games and I highly recommend checking them out. They help a lot. The major flaws that I’ve encountered are one that’s very commonplace and one that seems to have just happened to me. There’s a very high chance that your SD card reader will get fried and stop functioning—along with any SD card that’s in it. This may or may not have been fixed, though it’s unlikely. It’s just very unfortunately located in an area of the device that gets way too hot. The other issue for me was that my first unit had a cracked open shell brand new out of the box. I guess the backplate was warped and quality control isn’t great so they shipped it out anyway. After exchanging it, I got a unit without the issue. All in all, I’d say that this is the best gaming handheld. Stick with the Z1 Extreme and enjoy the power in your hands!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I take this thing everywhere

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im honeslty inpressed by the performance. The 120hz screen is beautiful. I run fortnite on medium to low settings and max out at 120FPS. Diablo stays around 45-65 fps. Bladurs gate 3 around 60-80fps. They’ve done updates for the battery but its still not the best. I am one to always have it plugged in thoughso that doesnt really matter to me. Get this over a steam deck please.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Just what I was looking for!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been eyeing the steam deck for months but I felt I would want something more powerful. And then this thing was announced! Didn't hesitate to put down my pre-order and I haven't regretted my decision at all. The performance is top notch giving what's available in today's technology for a portable device at this price. Battery life could be better, but understandably I already knew that going into it. Be sure to grab a 65 watt portable charger and you'll be fine. Understaing that this is a full mobile pc running win 11, I'll give it some slack. All that said, try it for yourself!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Simply awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely blown away by how amazing the Ally is. I expected it to be great for light titles but Cyberpunk, Witcher 3, FF14, Diablo 4 and Elden Ring are by no means light games to run. 1080p with medium-high settings at 60-100 fps is crazy on a handheld and what I would expect from a full laptop with a discrete GPU. I wish the battery was bigger but honestly can’t say I’ve felt limited by it. Also be sure to grab a larger NVME, 512GB is enough to realize you want more space for your game library.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome little handheld...A+++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an early adopter of the steam deck. That device was pretty cool but the screen was really bad and 60 Hz no matter how you look at it; just is not a good experience. So I sold it on eBay and bought the Ally and it is literally better in every way than the steam deck. I love portable gaming on older AAA games at 120 frames with a great screen. It is powerful so of course battery is not gonna be great, but that's to be expected until a new battery technology or CPU processor comes out that can handle 120 frames for hours at a time. Absolutely no regrets, this thing is great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog All great machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice hand held better than a certain other hand held and uses windows so its not just a game machine. Fast beautiful display . great control comfortable to us. I put in a 1TB sd card for addition storage. only one thing could be improved BATTERY LIFE is not greay 2-5 hours the charger however can recharge in 1.5 hours. I reccomend you get an 8000 mah one and when you use you have to use the C port output or the Ally will not charge..barely maitain....

    I would recommend this to a friend