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Customer reviews

Rating 4.4 out of 5 stars with 9084 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 9,084 reviews
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Its fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this oroduct for about a month before returning. I wanted it for emulation and had seen videos of emulation being super easy, only for them to vague when it came to actual setup. Thats not the fault of the handheld however. My gripe is battery life. I ran a couple games via steam, those being Resident Evil 4 and GTA 5. While those are graphics instense games, the point of being able to game on the go is lost on this device as the battery was cooked in just over an hour. Its fine for at home where you can stay near an outlet, but that again defeats the purpose since I can play on my desktop or a console. Owning it just became redundant and the price tag cant really be justified. Along with the poor battery life, it also apparently has a heat issue that causes the SD card slot to become inoperable. In addition, the heat can get pretty intense if you’re not expecting heat in an area. No doubt it would heat up, but I underestimated the degree it would. Hopefully down the line there is an update or a new model, because this thing could be pretty cool with the trial and error.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0351" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love how it’s super portable and I can dock it whenever I want runs my game, super smoothly and battery power it’s great

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation, Sd card reader

    Rated 3 out of 5 stars

    Needs improvement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fun until the two week mark hit and issues happened. I would get kicked out of games. Device gets too hot. Battery life isn’t spectacular. My SD memory card randomly want readable by the device nor was I able to see my storage information, but even the internal storage. If these issues were fixed, I would have given a 4 or 5 starts.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Hand-held PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life a litle short about 4ish hours of run time it work perfect for my trip being able to run steam or xbox not a bad litlte rig the only problems ive run into that some times it powers off for no reason at first i thought i was me accidentally hitting the power button but i was in the middle of a movie when it just turned off after a few up dates ive haven't had that problem so it a nice little rig

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 5 out of 5 stars

    Amazing portable pc for gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. I had recently sold my acer nitro 5 laptop due to the fact it could no longer handle triple a games. The ally on the other hand seems to handle those games flawlessly. The screen is bright and very vivive, speakers have great and crisp quality sound and the gameplay is mostly flawless. Initial set up was somewhat time consuming due to the many settings and configurations in windows and steam etc. However not that my ally is set up and all my Games are installed it is by far one of the superior handheld gaming experiences ive ever had. Keep or up asus!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Performance and Price (Steam Deck Owner)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance: Pickup day 1, loaded Diablo 4 (70+ fps @19W manual, 720p, medium FSR Performance, 100+ fps on turbo) runs buttery smooth. I also tested other games like with solid fps CyberPunk 2077, Street Fighter 6 and Lost Ark. The performance is great and it run extremely quite especially compared to other devices. Comfort: Overall good comfort for long play sessions. It’s size and weight are well balanced and it has a premium feel compared to the steam deck. The analog sticks were surprisingly great given how loose they initially feel. Buttons and triggers feel great and the rumble works really well. Speakers: Asus knock it out of the park with the audio on this one with Dolby atoms the speakers sound amazing, better than most gaming Laptops I’ve owned. They get really load, 50% volume is plenty and with my IEMs 40% volume. My best comparison for these speakers would be like experiencing the difference between a standard windows laptop and a MacBook Pro. Microphone: I test the microphone using discord and they are also top notch, and according to those I test with sounds like high quality gaming headphone mic. One caveat is you may need to adjust a setting in Armory Crate to get them sounding this good. Armory Crate -> Settings -> Audio -> Microphone Modes (on) -> check Cardioid Mode Conclusion: All wasn’t great I ran into an issue with LB button always firing/not registering input, this was intermittent and mainly noticed outside of games. For this reason I’m returning the current unit and ordered a new one. TLDR: Overall, barring the minor issue I encountered with LB a great device well with the price. Most comparable handhelds are closer to $1k with poor support and long waiting periods for crowdfunding campaigns.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally is what i have been looking for in a handheld pc for a long time. I have been been using the ally since its release. The performance is great runs most games at medium to low at high fps. The 120hz screen is fantastic even though you can't get the full 120 in games you usually get around 80-90 in most AAA titles. The controls are great no issues with button stick and thumb sticks are really nice and quite conpareble to a ps5 or xbox controller.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus ROG Ally-Up!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is taking handheld computer gaming to the next level. I am enjoying myseld taking many of my games on the go, no matter what store they are linked to. Steam, EpicGames, Ubisoft Connect, EA, and GoG, the Ally is very capable at playinh any game at 1080p at low settings. With that said, the only downside to the Ally is its battery life, which can last a good hour and half or so. In any case, I hope the Ally forces Steam to mKe revolutionary improvements to the Deck. As an owner of both devices, the Ally is currently beimg used the most. Great buy overall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    The best handheld system that I ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs Windows so it is buggy sometimes. But overall it is the best. Good performance, outstanding capacity, stunning screen. Battery is my only complaint

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Great device for portable PC gaming

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and refresh rate, pretty much every game and emulator I have thrown at it has worked with little to no issues. Sure, the battery life is on the shorter side, but being able to get two to three hours of gaming out of it, depending on the game of course, is more than enough for someone who can only get an hour or two of gaming in before going about their day. For a newcomer to the PC handheld scene, it does the job pretty well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 3 out of 5 stars

    Cool but not functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holding this and playing AAA PC games on such a small device feels like you are using technology from the future. However, the compromises you have to make as a user to get a good experience cancels out any of the wow factor. The only way I got my games to run at a tolerable framerate was setting the resolution to 720p and there is no way the Ally can run a AAA title at 120Hz, regardless of settings. This completely defeats the purpose of featuring a 1080p screen at that framerate imo. The battery burns super quickly and I couldn't get more than 90 minutes out of it off the charger. Windows is not meant to be run on such a small screen and being someone with bigger hands, I really struggled to select options on smaller menus. Steam Big Picture mode works okay, but would really prefer to have a dedicated OS to handle this. 512 GB native storage is insanely limited in 2023 and the SD Card barely works. Windows 11 sucks on a PC but ESPECIALLY on this tiny screen and ASUS software is super janky. This device is certainly an indicator of the direction that PC gaming can go, but it's way too early for me to adopt and take it seriously to replace my gaming PC.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worth a buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG plays game much better than i honestly thought. I mostly play Elden Ring on it. At max (in game) settings, i get a consistent 30fps. With some system tweaks, I can regularly get 90min of game time on battery. with some mods, i can even play World of Warcraft. The only downside is the same with all these handhelds, and that's battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Solid Handheld

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld. Solid fitment, great compatibility with games and perfect performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this device .I have a steam deck also but im really enjoying the rog ally.If your not computer savvy just look up videos i know this can put some people off, this device is not plug and play. You have to tinker a bit with it.The screen looks great performance is good im hopping with some more updated we see a bit more performance out of it thats the problem with pc gaming we are always looking for more performance lol chasing that fps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Hand held

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hand held. The battery life could be better but the screen the fps is great

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Multifunctional Handheld Gaming Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a handheld that is a good competitor to the Steam Deck but not tied down to one gaming service. This is essentially a good handheld windows 11 gaming device that can be used for steam, Xbox, epic, etc. I am thrilled with it and its flexibility; wish battery life was a bit better but can’t have it all. It’s relatively light for the power and battery life that it comes with and those who dive in won’t be disapponted .

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 4 out of 5 stars

    An untamed beast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this device so far however I do have concerns with the hardware issues that are circulating, thankfully I don't have any of them so far. I had a steam deck and sold it a few days after and haven't missed it ever since. This device is more powerful, lighter, screen is better. They're so many things that are better than the SD. I don't have a gaming PC anymore so this is a must have for ppl wanting to get back into pc gaming or emulation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Great but not perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is amazing. I have played every single game that i want from indie to AAA titles flawlessly. This is definitely a PC experience in a handheld. Do not think this is a console experience that is easy to navigate. It definitely needs tinkering but as a long time PC user its expected. As of now 7/22/23 it has a problem with the sd slot overheating and frying, to get around this i have installed a 1tb SSD and stayed away from the sd card slot. I would give it less stars if i ran into this problem but as of now i am completely happy with the device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best handheld

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. It feels so amazing when gaming and I can play it anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perspective from a hardcore vs casual

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People will question between the Steam Deck and Asus Rog Ally. Easy to put it, a Steam Deck is a console and a Rog Ally is full windows machine. I'll admit if you're not use to efficiently optimizing the Rog Ally from windows bloatware(MS teams - running apps in task manager, knowing what drivers to get), you'll be frustrated. You'll need to put in the effort in it, to get the most out of it unlike the Nintendo Switch or Steam Deck. However, once you tinkered the Rog Ally the performance is amazing! I play a lot of single-player games. There are 3 modes - low, performance, & turbo. I always try to use low-power mode and try to get 60fps so I get longer battery life. Dark souls 3 60fps at 900p medium settings. Lies of P 55fps at 900p but in performance mode 120fps! Cyberpunk -all low settings - fsr2 turned on - 900p = 50fps. I usually don't use turbo mode because it sounds like a jet engine and it'll drain my battery but I can bet it'll get me more fps. Pros - Great specs! Z1 extreme is comparable to a GTX 1650/1060 or ps4. Has built-in AMD FSR and AMD RIS that can be used anywhere. Its pretty much making the image sharper and upscaling it. Why is this good? Because not all games used upscaling or image sharpening enhancement. However, if a game supports a better FSR like 2 and soon 3, definitely use that for best image and fps. You are the admin. Download whatever you want. Epic game store or xbox game pass. Download wii u emulators to play Zelda. Cons - People will either love and hate the feel of the Asus Rog. I think its trash. Holding it for awhile will numb my palms. Get a case from like Skull & Co. it will even the playing field with the Steam deck. Staying up to date with drivers or bios on community updates. It can be a hassle for many and at times these updates will take away fps. Pretty much do at your own risk or wait and see from the community. - Recommend RogAlly reddit. I have recency bias. I'll admit it and it's early for me to run into SD issues. I have a cheap 32gb sd card inserted with some PS2 roms. Let's see if it'll fry it.

    I would recommend this to a friend