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Customer reviews

Rating 4.4 out of 5 stars with 9084 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 9,084 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good but some room from improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good handheld with lots of horsepower. It will run most modern games at 1080P and 30+ frames per second. It handles any indy game with ease at 120 frames per second. I can easily play Space Marine 2, Black Myth Wukong, Helldivers 2 without too much trouble. Obviously they dont run as well as on a console or PC, but that's expected on a handheld device. However, I think the price is a bit much, the battery has a very short life, and the ergonomics stink. If you can grab it at a discount or on sale, you'll be very happy. I also have a Steamdeck and I think there are pros and cons to both. The steamdeck is more user friendly and has a better UI/UX and ergonomics. However, the Ally beats the steamdeck on all performance metrics.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Tiny Powerful Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs games incredibly well while plugged in and games graphics hold up when only on battery as well. I definitely agree with other reviews saying that the SD card slot is not ideal as it does get quite hot in that area. I would recommend buying an SSD upgrade but has space for plenty of games without. It is basically a tiny fully functioning windows PC

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Wish asus let AMD take care of graphic updates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for portable gaming battery drains to fast for my liking thinking about upgrading the battery my unit had a problem with overheating sd cards so I put a bigger ssd in it with an adapter but asus had fixed the issue with newer models I have heard just wish they where on top of things with diver updates

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MichaelM,

      We understand your concerns about the battery life and the SD card overheating issue. We are constantly working to improve the battery performance through software and firmware updates. We also appreciate your feedback regarding driver updates, and we'll be sure to pass that along to our development team. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great but lacking battery wise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful but it doesn’t have good battery life. Love the system but the battery life is a total fun killer.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Neon1984,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize that while you found the system powerful and enjoyable to use, the battery life did not meet your expectations and impacted your overall experience.

      To help improve battery life performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0632" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Portability
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of things you can do with this is incredible not to mention you can take it on the GO! Runs a little hot at times but a simple search on YouTube (something you can do on this) you can fix that right up! Had to let mine go due to some medical complications and I miss it everyday:(

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Amazing For It’s Size and Price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazingly, this little thing is capable of delivering steady FPS while working in heat and on power. Went on a road trip recently and as you might know, you would get bored if you’re just a passenger so I took my ROG Ally! Thing kept me entertained for 2 hours before it died, delivered 60 FPS constantly with maybe one or two frame drops all while the sun from the window hitting it. I love it, and I feel like it would also be an amazing gift for a young gaming child that would love PC gaming without the commitment and added cost.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beautiful device with comfortable ergonomics, a gorgeous screen, and reasonable power given its size. The software is a little buggy at times and this can cause games to crash when opening or closing them, nothing that can’t be fixed by software updates. I own both the SteamDeck and the Ally and both get used, the Ally typically stays home and tethered to a power cord due to the battery life…it’s not great. The Ally excels when running at Turbo 30W and will use up the battery in an hour and a half. It’s a great product and I don’t regret my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Great Mini Handheld PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how its basically a Windows 11 version of a Steamdeck. Works great as a handheld PC. Plays most games well and have slightly better hardware than the steamdeck. I love how lightweight it is and the feel in hand is slightly better than the steamdeck. The ROG armory crate software is a bit jank and needs Asus fixing, but it still runs fine and can still function. My device doesnt have the SD card issues others are reporting, but I also dont run my ally very hard either. Its worth a buy; especially if you enjoy the Steamdeck but want better hardware.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love PC gaming, and this thing makes me a fan of handheld gaming. It's the best specially when I don't want to turn my PC or consoles on. I can sit in bed and enjoy my games. I can't stand the battery life. It's about 1 hour to 2 hours on one charge but that depends on the wattage you use. I personally use 15-25 off charger but usually I'm charging to get the full 30 wattage. This thing is a power house. It can handle almost any game I throw at it..... yes, even Cyberpunk 2077. I'll definitely recommend it to anyone on the fence about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic product. works and performs just as advertised. only real downside is short battery but that is a known issue and sufficient for most gaming sessions. i not inly use this for games but also for work on the road as a semi laptop replacement. performs perfectly as a regular win 11 device as well. my only real complaint is this should include a 1tb or larger drive. the stanard drive is far to small and i was looking for an upgrade after a week of use.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation, Storage capacity

    Rated 4 out of 5 stars

    It's an option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pre-ordered this the second I could. The storage is abysmal at 512GB but you can upgrade the M.2 SSD or add you own supported microSD card. Expect to keep it plugged in most of the time if you only plan on using the "Turbo" 25W mode. The buttons don't feel cheap and it's not heavy. You can't feel the heat while holding it but wow it can get hot. The Ally definitely feels like it was made for people who already have a gaming rig.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 4 out of 5 stars

    Asus Ally Rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally rog is a great product for being out and about or at home. The device is not too bit and light weight. The vibrant screen with 1080p, 144hrz, 60 fps make everything look clean. For anyone that is a beginner techie there will be a learning curve for this device. Also if you use YouTube for your source of information take it with a grain of salt. Not everyone have the same outlooks as you or me. So do your own research.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Versatile Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great for what it is! I primarily use it to stream my more powerful gaming pc and PS5 from the couch or bed. However, i can run most games natively albeit with some tweaking if I don't have an internet connection. I will say if you plan to only use the device to stream your gaming pc, do yourself a favor and get the non extreme version. Definitely a better version of the ps portal which is another reason I was even considering such a device.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 5 out of 5 stars

    The Best Handheld of 2023

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not loyal to any brand of handheld. I had a steamdeck and also the Legion go. This is far superior. Its design is great, it’s the perfect weight for a handheld, the updates have finally made it easier to use, and it is easy to upgrade the hard drive. I love the screen and the vrr which is a must. I can play Elden ring at 48fps without sacrafising much detail. It may not be perfection but for playing games on the go, it has been the best experience. A must have for gamers. Well done Asus!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Great Handheld Gaming PC with perks of Window11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little device is a beast. its very nice as it acts as a portable PC as well to hook to the TV for on the go travel entertainment. e.g. great when you are at a hotel and want to hook this up to watch a movie or youtube. the build quality is study and good. the size is perfect, not as bulky as the steam deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Sd card reader

    Rated 2 out of 5 stars

    Good product, poor support

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I want to emphasize that the ASUS ROG Ally is a fantastic piece of hardware. Being able to play my full library of Xbox, Steam, Epic, EA, and Battle.net games on the go or in bed is a game changer. There is a known issue however with the SD card slot not being recognized or not working due to the fan location. That's where the reality sets in and the value starts to decline -- Support. The ASUS Support center is extremely difficult to navigate, some analysts are misinformed or dismissive, and the RMA process is complicated and lengthy. And of course, if it's beyond the first 30 days, Best Buy does not provide any solutions. Buyer beware of the pros and cons of this purchase.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Eric ,
      We sincerely apologize for the issue you're having with the ROG Ally SD card reader not working. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:
      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      If you already have the latest BIOS version installed and you are still experiencing the issue, please provide us with the following information:
      1. SD card brand and model
      2. SD card capacity
      3. Is this your first time using an SD card?
      4. Does the SD card work on other devices after failing on the Ally?
      5. A thermal profile is usually used. Silent/performance/turbo/manual
      If manual, please provide us with the fan curve.
      6. How much storage capacity has been used on the SD card?
      To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0161" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    literally amazing for the price and the size

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was going to buy a steam deck, but have had great experience with asus gear over the years. the ally is no exception. plays all my games at medium settings and great frame rates. combines all the best of a console and a gaming pc in a small portable package. windows isn't the best interface for such a small device, but with a little patience you quickly get familiar with whats needed. a great gaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Beat my expectations

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful little handheld. Battery life isn't great (you'll see pretty much every other review mention this - just get a battery pack). Performance is great - sound quality is phenomenal and I'm an audiophile so I was blown away by it. Could use some tweaks to the menus - but great. I use mine for emulating and older modded games.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    In love with it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title says i love this unit a lot. At first i didnt like it due to the controller not working with some games or other games not wanting to download correctly. I updated the software and bios and 95% of all the problems went away. The battery life isnt the best but like every handheld its kinda expected , i carry a portable charger with me and its not an issue. Highly recommend since it can be used as both a PC and a handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Just as strong as a notebook

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ROG ally. As an older guy the screen is a bit small for me, but I found that using it like a portable game system and connecting it to tv or monitor is awesome. Just as powerful as a notebook but more compact.

    I would recommend this to a friend