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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9042 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 9,042 reviews
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I really like this handheld so far. I have not had a steam deck so I can’t compare. I instantly pulled out the 512gb and installed a 2TB. This handheld is able to play AAA games. It runs on Windows 11 so they say if it can play on windows it can on here. The only draw back that i see is the little battery life, which i knew going into this. The only other thing is you have to like to tinker with it to get it to run to your liking. Its easy but not as easy as a Nintendo where you cplay without tinkering.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Gaming has come a long way

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to play games on the go and while the wife watches TV. This is basically a PC in handheld form. Although small, dont be fooled. This thing is comparable to a PS5 in term of specs and playing games like Tomb Raider and Fallout is amazing on the go. It definitely exceeded my expectations. Also, iy can run steam, gamepass (PC version) and all other store fronts

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it - BUT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fell in love right away with this baby, I love the feeling of setting it up, doing some research of what to do to get more fps, how to optimize it, etc, etc, though for a lot of other people which I think is the majority can go with the wrong impression of this being a normal console that you push the power button, select the game and start gaming, this is totally different, this should be treated as a mini pc with joysticks, there's a bunch of things you have/might want to do in order to get the best out of this, you need to download a bunch of launchers and stores in order to play your favorite games and have this updated on a regular basis to get the best performance, a lot of times you have to do sometimes you have to get creative and do some hacky things in order to play games if the games are not optimized to be played with a controller. I would seriously recommend this to a select group if people who are pc enthusiasts and that have some experience with common issues a pc can have and to be able to be on top of the glitchy and buggy things you might find. It's a powerful little beast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    just get one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really great machine. only complaint is battery life. outside of that, it's super.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Almost a perfect handheld PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving my Rog Ally It's essentially a hand held laptop to play all my games. i had choice between this and steam deck. however i'm more comfortable with window 11 than linux so i chose this. the Ally is also more powerful than the steam deck. the only major fault i have against the Ally is the horrible battery life. however the Ally does combat that weakness with fast charging.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Absolutely in love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my ROG Ally. I pretty much use it for every. Obviously i game on it more than anything. But i use it for everything else as well. I use it for online college classes, editing videos and programing my racing drones on the go. I got rid of my xbox series s and my gaming pc and just use this. Get a dock for it and hook it up to your pc monitor. Good to go!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Best consolé

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One positive criterion for the Asus ROG Ally is its exceptional gaming performance. The ROG Ally is equipped with high-end components and powerful hardware, allowing it to handle demanding games with ease. Its advanced graphics capabilities, fast processing speed, and ample memory ensure smooth gameplay and immersive visual experiences. Gamers can enjoy playing the latest titles at high settings without experiencing lag or performance issues, making the Asus ROG Ally a great choice for gaming enthusiasts.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I am an early adopter to the steam deck and I loved that system! So I had a hard time justifying this purchase. I didn’t think anything could top it but this completely does and has far exceeded my expectations! PS3 emulation is flawless it runs ncaa 14 better than my ps3! I would highly recommend this device if you understand how windows 11 works… buy it you won’t be disappointed! Only negative is I will have to swap my ssd for a larger drive. It’s 2023 everything should come minimum with a 1 tb drive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Almost perfect gaming handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect gaming handheld with only one downside. This will play whatever game you want and look beautiful while doing it. The only downside is the battery only last 4 hours at best and usually 1-2 hours depending on what game you play. If you purchase this make sure to get a power bank also that can output 65w+ for when you're not near an outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good for the fact it's a handheld gaming computer. 4 stars for the proprietary egpu connection other than that I love the way you can customize settings to suit what game your playing

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Frustration

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros great screen, speakers built-in speakers graphics overall design great game play. Really good for those that already know how to play computer based games and set up Negatives Windows interface very difficult to maneuver around. Almost thought about returning this unit. Battery life sucks, must be plugged into a Battery Source 50% of the time or a wall outlet I have mine connected to a portable battery the echo flow yet it drains it really quick possibly two charges. Difficult to learn the functionalities watch numerous videos and tutorials. Definitely not using friendly. Xbox game pass had it for a week I still have any loaded one game yet super duper slow. Will not sign up after the trial period unless you want to wait 1 to 2 weeks to play one game. Should be price on the Nintendo range way overpriced for a lack of simplicity of use and interface. Maybe Best Buy be nice enough to give me the $400 so I don't have to return the unit Recommendation have a virtual keyboard extra battery source and tons of patience I have you know to switch about the game selection sucks and pricey maybe I should have gone with the steam deck.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lizard,

      We sincerely apologize about the issues that you are currently having with the device. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Please use the manual below for detailed steps to understand your device more in dept.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0016) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support
      https://dlcdnets.asus.com/pub/ASUS/IOTHMD/RC71L/0409_E21719_NR2301L_A.pdf?model=ROG%20Ally%20(2023) Asus

  • Rated 5 out of 5 stars

    Great Job Guys!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was too easy dealing with these guys! I walked in walnting an ROG Ally and walked out with one easy! Great customer service, great outlook!

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it, even with poor battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a dad its hard to find time to sit down and play a game. When i do game its typically not more than an hour. The ally is oerfect for this! Ive been playing gamepass, steam, WoW, PS remote play and more. I got it on sale and recommend you do too. i also picked up a battery just in case. Battery life is typically 90 minutes.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Extreme portable pc handheld device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after doing much research on a handheld gaming portable pc. I do own a Nintendo switch oled because i only like to play on handheld mode. Its my preference in playing the switch but i wanted to play better triple A titles so the Asus ROG Ally is the perfect fit.. i chose the Ally over the steam deck because i do play on the xbox and the Ally uses Windows as their main web base platform so it was easy to continue and play some of my xbox/pc titles on the Ally. For those of you who have never even played on pc, like me, getting used to the Ally's menus wasnt that difficult to navigate through. You can still download other apps, like steam, EA, Ubisoft, and so on, to play other titles that arent on the Xbox game pass, which youll need in order to play on it. If you alreasy have an xbox game pass account you can just transfer it onto the Asus. The Asus is smooth and quiet running. The battery life can vary depending on which titles you play. Play something like Starfield and you're looking at around a little over an hour of play. If you're someone like me that just likes to play around the house, then this is for you. You can plug it in to get extra graphic power on those drmanding games. If you want it to play out on the road then you will have to lower its power and resolution to save power. For storage it can come with 512 gigs but some of the newer titles can run up past 100 gigs. You can buy a sd card or upgrade its ssd drive but that'll require to take apart the Ally and install yourself, if your comfortable with that. Its not difficult but you will need special tools.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Personal preference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned both Rog ally and Legion go and I personally went with the Rog ally. Legion go screen is beautiful and storage 1 tb is a plus but those were the only things I liked over the rog but thats not really worth paying another $200 for. Rog feels way better in hand and actually feels portable unlike the wrist busters aka legion go. Dont even get me started with software Asus is a better experience straight out of the box right now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life, Storage capacity

    Rated 5 out of 5 stars

    Very impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this game system, its an amazing piece of hardware, needs a better battery and bigger ssd space though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handheld, but note it’s not a console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To potential buyers, know what you are buying, this is not a console. It runs windows 11 and understand you will not be using it as a computer when in handheld mode. It’s a great device plays tons of games flawlessly, but again, you will Not be running AAA titles at max graphics at 120hz. Battery life is what you make of it. Set your games properly and you will get 2 hours per session easy. Don’t expect to play for 6+ hours. I recommend this to gamers with above average intelligence.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sold my laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not perfect for everyone but it's perfect for me. Have a lot of freedom with windows and less tweaking that needs to be done. Also game compatibility plays a big role and is the reason i play it more than my steam deck. Also can make it as powerful as a desktop with a xg mobile for an extra 800. I just really appreciate how versatile it is. Biggest issue is the battery but is to be expected. Overall really hope they continue supporting this and that they come out with another one but not too soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great gaming pc handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: runs games very decent for being a handheld and it feels very comfortable for its size and its very fast. Cons: battery it’s not that good compared to the steam deck i believe and since its a white handhled if you have sweaty hands you will notice over time dirty marks on the handheld. Also the back buttons can sometimes be a hazle when playing videosgame you might press them by accident and they might close the window on accident.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Explosive deal! Install Bazzite!!!!!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’sa better machine when you install bazzite and turn it into a stream only machine. Better performance and battery life. And I’m buying this ROG Ally Z1 extreme for *$469!!!!! B-)

    I would recommend this to a friend