Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9111 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 9,111 reviews
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful hardware. Great screen. Can play wide variety of games. Limited battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    More than a gaming device

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already owned one and needed a second one for my brother. These things are awesome, and now they're cheaper than ever. I would definitely recommend for a portable PC that's even more powerful than most laptops

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good machine with terrible battery life

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this thing looks, feels, and plays. It runs games flawlessly and using windows is very intuitive and its nice to be able to download games on xbox gamepass. HOWEVER… the battery life is abysmal. Youre looking at 1-2 hours of play time, even when playing games rhat arent graphically demanding and when you have all the internal GPU and CPU settings turned down all the way. It really puts a damper on the whole experience and makes me not want to bother to use it. Last thijg ill say is that if you get a dock and want to use this like a Switch, it is very clunky and reminds me of the Wii U days with how much youll be using the Ally to change settings or switch games.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
      The decision to make a purchase can be an important one, and we want to ensure that our customers receive the most suitable products and services. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.

      Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0410" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 5 out of 5 stars

    Really great portibal computer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this device and the portability, its not as heavy as i thought it would be, but still feels very sturdy. I bought a silicone case for it and I actually prefer it without the case. Ive used it to play Diablo 4, Palworld, and Baldurs Gate 3 so far - all have run pretty great. So far I’m satisfied with this purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workhorse of a PC. It’s basically a laptop in a handheld form. Windows could be set up a little friendlier to select what you need when in hand held mode vs docked. Just wish it had more RAM and battery life. The left stick was a little loose and I’ve already upgraded the SSD to a 1tb unit. A little awkward in the hand, could be more ergonomic hence my purchase of a grin to fit better in the hand and not cause cramping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice portable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for mobile use or when your the passenger shorter battery life rhan expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally z1 extreme

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this and the steam deck and i must say this is way better and stronger. The screen looks great and feels very smooth with the 120hz refresh rate. My only complaint is the battery life isnt too great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best hand held console/PC

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very powerful hand held PC, every single game i have played runs 100 percent, im very impressed by the graphics power and performance. I cant put it down, battery lasts little over 2 hours at mid settings but playing while plug in its easy and it wont bother me at all. Games looks great even at low settings to save battery. This is a must have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Windows 11 Gaming Handheld

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don't need an Asus Ally, but if you buy one you'll likely be happy you did. This assumes you have some money, and every PC gamer probably needs some of the green stuff. I enjoyed playing Diablo 4 on my new Ally, and was happy to see POE boot right up in controller mode. Similar also for Don't Starve Together. Windows may have you using the touch screen some, and I haven't tried the free Bluestacks Android experience, but if you need it, it's there too. This is the begging of a new segment that I do think will have some staying power. You should expect games will run at 24-60 fps, and not at 90 or 120. You'll also likely only get around an hour and a half of battery power based play. However, the 45 watt charger will refill the battery quick, and all ports are on the top of the deck and out of the way if you want to plug in and run in turbo mode. Charger is USB-C, so you'll want to use Bluetooth or an audio cable if you need a headset and to charge at the same time. Screen is nice and bright. Vents are well designed to keep any heat off your hands, and speakers are similarly well placed and sound good, if you are using without headphones. Rumble is also a nice touch. Expect this to do anything a value gaming laptop can do. Price is fair, and is comparable or better than similarly configured current and coming competition. Buy this device if you're a PC gamer who wants to play on the go, with or without an Internet connection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Solid Handheld PC

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid handheld device. Performance is pretty high and can play a lot of the high quality games with good frames. Only lacking is the battery. Only trade off you are making is battery for performance, so you are getting what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend again, great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the device, even moreso because I got it on sale with an extra $100 off because it was open box. It works just fine, and had no cosmetic damage. The device itself is a gamechanger, allowing me to play my entire game library wherever I want. Battery life isn't great, but I knew that going into the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Does great but has minor flaws.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a fantastic handheld for what it does. Always wanted something like this to come out to play my games AAA games on the go and stream my Xbox games. It has had some flaws though. Adrenaline software seemed to interfere with many games that may use battleeye anti cheat. This version of the ALLY that I received also burned up a few SD cards. New revisions of the ALLY seem to have improved the situation and ASUS is relatively quick with repairs. Storage is also lacking. Just a few big games will take up majority of your space. Overall I’m happy with it regardless of the imperfections. Can’t wait for a refresh.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which will be passed to our Product team for review.

      Please allow us to make your experience with ASUS a better one. To further investigate the SD Card problem or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0475" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    SMALL AND IT DOES THE JOB! HIGHLY IMPRESSED!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so blown away with this. It's literally a baby PC. Perfect for traveling! It's not comparable to Logitech G-Cloud. I am honestly impressed! My only complaint is the battery life. You will need some type of power bank if you want to play longer on this platform.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Machine

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMD Ryzen Z1 Extreme processor and 512GB storage offers a fantastic combination of great performance, portability, and stunning graphics. It's a machine that caters to both gamers and power users who need a versatile and travel-friendly machine without compromising on power and display quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gresr gaming handheld!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on an open box deal while working away from home and cant be happier with it. If your familier with operating a windows system you wont have any issues as long as you keep everything updated. Runs pretty much any game and usually get 2+ hours of gameplay on a full charge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Asus ROG ally z1 extreme

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically plays whatever you want at at least 30fps nifty device. Speakers are nice and it's not uncomfortable to hold after a couple hours Not a fan of the d pad and joysticks aren't stiff which isn't necessarily bad but i prefer the feeling of something like ps3 joysticks, these feel loose in comparison.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Almost perfect

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great platform. Pairing with a dock and adding a wireless keyboard/mouse, the device performs great. My only gripe is that it not only gets really warm(offset this with a dock with fan) and it’s vulnerable to malware/viruses. Aside from that, it is an awesome machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Close

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great in the hand. I like the design. Good performance. However, it kept not reading my sd-cards. And Window's explorer would often completely freeze. In addition, the Armory Crate software, while having good features and shortcuts, wouldn't always respond. I read around and tried a couple other alternative software, like Handheld Companion, and G-helper. These seemed good but not as easy and then some of the physical shortcut keys (for example, launching software, or bringing up the keyboard) weren't working. I like the idea of these devices, but at this time I think a laptop with a controller is 100x a better choice. Sadly there don't seem to be any laptops with new AMD chips in this price range.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Red C,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the SD Card issue you've faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0352" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166/ Asus

  • Rated 5 out of 5 stars

    Surprisingly good

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a hand held before but i seen this one long before i bought it. Im a semi truck driver and i wanted to game without bringing the entire setup this did the trick the most demanding g a me i played was the new red dead redemption. Take some time to get use to the navigation because its literally a small computer and not a steam deck that limits you to only games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great promise!! Needs work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry this is one big paragraph I typed this on my phone. this device is really good. I love a lot that it offers. I feel it just needs to bake a little longer. Hear me out.... It plays almost my entire steam deck, epic, game pass, gog, etc.. you can also emulate with it (would say the steam deck is better here). I have noticed some severe frame drops on AAA Games.this can be fixed by fps caps and dropping res to 720 instead of 1080. Some game ui is well difficult to navigate due to the way armory crate works. This is going to be really great once they get the bugs and ui fixed (as long as they stay with supporting it) if you like your windows based games this is a perfect device for those long trips, outside, etc. It very much feels like a small pc in my hands. If you are looking for that console feel go with the steam deck. I have both and play both daily i will say this is a great buy for any hardcore gamer. But if you wait until the bugs are all worked out it might be better. Hope this helped at least one person trying to decide on buying it.

    I would recommend this to a friend