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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9111 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 9,111 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming console with light weight and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended for anywhere play

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handeld pc is a beast. All of the games that i played ran smoothly: COD, fifa, gears 5 etc. you just have to tweak certain settings to get the best out of it. Definitely recommend if you don’t get a lot of time to play console games, since you can play whatever you want, anywhere. Battery life sucks on it but i mainly play plugged in, so always near an outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good for needs work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has been one my favorite purchases in the last couple of years. It actually has become my laptop. I gave the device three stars because there are some things that could be better. All in all its pretty good. Pros: -Windows 11 so it compatible with most things that are compatible with windows11. -Awesome sound. ( I hardly have to go beyond 20 out of 100) -Awesome performance -Storage is upgradeable Cons: -*BATTERY LIFE* ( yes I meant all caps) -Sticks seem a bit light (I would like a bit more tension on them) -Factory Storage size ( Though its easy to upgrade) -Only one color to choose from

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0456" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Rated 5 out of 5 stars

    Great handheld all in on PC for gaming on the go.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A couple months in and so far no complaints other than battery life, but as long as you have a power source nearby, which most vehicles and anywhere you travel do it works great! One thing I wish it had was a front facing camera for facial recognition login but that's not a necessity. Great quality mic if you are using discord while playing as well as great speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Guys!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was too easy dealing with these guys! I walked in walnting an ROG Ally and walked out with one easy! Great customer service, great outlook!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my mobile gaming and the fact I can take my games that are more offline based with me and not have to lug around a big laptop for less. Also cool it plays COD without much issues. No issues even after many updates. Definitely recommend getting an sad card or expanding the storage when you can.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Enjoying it so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not sure about this purchase being that I own a steamdeck, but wow, this thing rocks! Lighter, smaller and more powerful. The windows experience is more to my liking than Linux, and the user interface is more my speed. Only downside is that cases and other assessories are hard to come by.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s worth every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to primarily be a console gamer and have switch to streaming games mostly on xcloud. This thing handles what I want and then some. If you are waffling on buying one go ahead and get it. For its form factor it is quite powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with my Asus Rog, I love the fact that I have to sit at my computer when I want to cozy up on my sofa and play my cozy games. I love the portability this offers. I did have some issues with the first purchase so I took it back to bestbuy and they swapped it out for me. I havent had any issues since. My con to this is the battery life, I wish it was longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    ROG Ally Battery Life :(

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an awesome handheld but the battery life was a dealbreaker for me. I already have a high end gaming pc so having it docked really has no benefit to me. But It runs most games very smooth at low to medium settings. If your a person who has experience with pc gaming and windows pc's in general, you should be fine setting up the device. But I can see why some people had trouble with the setup. If its your first time turning it on you'll probably be setting up windows and updating drivers for about an hour before you'll be able to start downloading and playing games. So if you don't care about the battery life get it. But for me its a no go.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jurocket,

      We're sorry to hear about the unfortunate experience you're having with the unit battery life. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 11 operating system is that once the unit is not being used all background and installed apps will cause the battery to drain quickly. We do value our customers and take negative customer service experience very seriously.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0017) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Unleash Gaming Power in Your Palm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing that caught my eye was the sleek and futuristic design of the ASUS ROG Ally 7. Its white color scheme, accented with striking ROG branding, gives it a premium feel. The device is compact and lightweight, making it easy to carry around without compromising on performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Some Flaws, A Lot of Power

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a windows handheld for better and for worse. There are a few bugs in the software still BUT they are worth putting up with. The device continually surprises me with the performance it can pull off. The battery life isn't fantastic but I find it's just enough for my use case.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great desktop alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! There are a few bugs here and there but I see its potential use as a desktop alternative. battery life leaves more to be desired but with what it is capable of I don't see it as being lacking per se. There is definitely a need to remedy some bugs but the fixes are easy to find online.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Unleashing Portable Power: ASUS ROG Ally is it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the ASUS ROG Ally Handheld PC It's a game-changer in portable computing. Its compact design and powerful performance make it the perfect companion for both work and play. The display quality is top-notch, games run smoothly, and the battery life is impressive. It's definitely worth the investment!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Perfect for playing diablo 4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    an excellent device. It is faster than steam deck and you can feel it. The fact that the screen feature is full hd and 120hz makes the difference. but you also feel the optimization problems caused by being windows 11. problems that can be fixed with updates. Perfect for playing Diablo 4.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great addition to my game collection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great competition for the steam deck, great screen size and display. Gets a little hot after about 40mins of use but seems to stay at a usable temp. Battery power is a lacking a bit, but with recent upgrades the battery capacity seems to be improving. Overall i give it an 8 out of 10

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, battery could be improved. Overall good purchase

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lola,

      Thank you for sharing your experience with the ROG Ally. We are pleased to hear that you consider it a great device and a good overall purchase. We sincerely apologize, however, that the battery performance did not fully meet your expectations. Your feedback is valuable and will be passed along to our product team.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0633" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    1st Skeptical, Completely Proven WRONG!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay. So I am going to be honest, I was highly suspicious if this product was going to be able to deliver the performance, FPS, and most of all comfortability and HEAT! So I went it to this wrong in the 1st Place. BUYER BEWARE! I purchased my “1st” Unit Open Box because Best Buy described it as in “Excellent Condition” and with the savings of $42.00 I figured I could use that towards the purchase of there $39.99 ROG Ally Official Case. Fast forward. When I got home, Did all the updates. Tweaked around in the Armoury Crate. I loaded some games up. And I got stuttering and worst of all the left bumper had no input. So after doing some research Quality Control is a bit Wonky so Inreturned back to Best Buy swapped it out for a Brand New one. Loaded up all the games again, tested everything, and everything seems to run at a smooth 60 FPS, (tested Valhalla, Cyberpunk, Need for Speed Unbound, Gears 5, Overwatch and Spider-Man Miles Morales) Fans are super quiet. I am super happy now!! I rated it 5 stars because the product itself is EXCELLENT. If you run into a defective unit, just return it back for an exchange. Best Buy return policy is EASY!! No questions asked just a simple swap and I paid the diffrence in the open box price versus the Brand New Sealed price, but well worth it! Again, Excellent Product! Good job Asus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big Boaty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Good handheld for starters. Z1extreme with 16gb ram is a step in the right direction. Decent screen. Loud speakers. All around big boaty

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One of the best Handhelds out there!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After following this annoucement of the Asus Ally, this has been one of the best gaming handheld Windows powered devices to date. Ridiculous power, great screen with high fidelity, awesome frames per second on my favorite games. Easily one of the best intial releases of a gaming handheld guaranteed. Would absolutely recommend to anyone wanting a fun fast gaming handheld.

    I would recommend this to a friend