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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9044 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 9,044 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome handheld PC.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a FANTASTIC handheld PC!!! That being said, it is a WINDOWS 11 PC. It comes with all the quirks too. It isn't as plug and play as a Nintendo Switch. If you have a laptop, or desktop PC, the set up for the Ally is the same. However, Armory Crate software adds the console like feel after you install your games. Once set up, it is very easy to use after that. Battery life varies wildly depending on how you are using it. AAA modern games like Battlefield 2042, Cyberpunk, Call of Duty, etc are demanding and chew through the battery. Streaming through Nvidia GeForce Now, PS Plus, and Xbox Cloud Gaming are gentle, and do not demand the higher power settings. Same is true with older less demanding games. So, your experience will vary. Over all, i love this thing and I would highly recommend it to any avid gamer for gaming on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Mostly amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing gaming handheld. Every game ive tried on it worked and it has amazing preformace. The only two things that are not so nice about this is the battery life and the storage if your going to be playing aaa games

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Small bugs expected, Excellent device.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tips for new owners, including fix for initial wifi keyboard issue: 1. When initially selecting your keyboard in the setup, click to add an extra keyboard template, then search your language (IE: English US), then after selecting continue as normal, now when you set up your wifi the keyboard will pop up. Its that easy. 2. Immediately update all drivers on MyAsus AND on armory crate to rnsure the device is now completely updated. 3. Now that your device is updated, in armory crate navigate to gpu settings and change from 4gb vram to 8gb. This drastically improves performance in games. And lastly, make sure RSR is activated in command center, this will also increase your frames in game. Overall, the ROG ally is great. Its bright ips 1080 screen is crisp and beautiful. The touch screen actually feels great when nagigating around windows and scrolling, almost feels just like using my smartphone. Cheers guys, hope this helped someone.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A great device that can do a little of everything.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And excellent portable windows device that can do a little bit of everything. The only draw back is the battery and personally the fans can get a little loud when playing intense games. For a first generation product it a great foundation to build upon.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    One of the best purchases ive ever made

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take my favorite games with me ill even just chill in the living room and game! This with the open fit pro earbuds by Shokz is one of the best Gaming experiences ive ever had i can hangout with friends and just vibe. I also got a new puppy so i need to watch him so i just play games and its super easy to keep and eye on him. One thing i dont like is its a white handle it gets dirty quick in the case i keep isopropyl alcohol whipes and microfiber cloths to keeo it looking nice. I primarily play Smaller games like Katana Zero, Hotline Miami, Enter The Gungeon, Messenger, Dead Cells, Ect. It handles other larger games pretty well such as Bo3 with zombies and custom maps but i use the smaller fames when i have a break at work and i can pause it for a bit till im off.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    DO NOT LISTEN TO REVIEWERS HERE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS A MINI PC, NOT A CONSOLE!!! The ones giving negatives in their reviews are constantly comparing the Ally to consoles, mainly the Steam deck. You would never compare a PC to an Xbox or PS5, there’s no point of comparing the Ally to a steam deck. The Ally is better compared to laptops and other windows handhelds. Windows does not work like a console, AND WILL NEVER WORK LIKE A CONSOLE unless windows make a console like os. Asus cannot fix the demands other reviewers have b/c their complaints are limitations to windows. If your a PC player and want to continue to have the freedom to play all the games in your library, your not afraid of tweaking settings then this is for you. If your a console player and you want to simply click and play, this is not for you.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    This is a handheld pc.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title states, this is a handheld pc. Not a console. So if youre expecting an easy experience like a switch, xbox or ps4 or even a steam deck, this wont be for you. You must have knowledge of how a computer works and operates. With that being said, set up was a breeze. Update all the drivers in armory crate, amd software and my asus app and boom! You are good to go my friend. I have bigger hands and this feel great. The screen is amazing, being able to customize your desktop just like a pc, because it is a pc, is amazing. Steam, xbox and epic are already pre installed. Just log into your account and boom. I havent upgraded my ssd yet since Im very selective on the games I want to play and like to finish the ones im on before i jump over to the next. Upgrading the ssd is a simple 5 minute job and is the easiest thing you can possible do. I currently have a 1tb sd card that holds my xbox game pass games on it currently and have not fried it like some have. Now, is this thing perfect? No. Its not for everyone. Will it replace your desktop? It could, but youll be limited. Is it a console? No. I wont have all the answers but if you join some forums majority of all your answers will be there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Good but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So its a good device, great concept and basically a portable gaming pc. The drawbacks are that the sticks are very smooth (i like a little resistance personally), and the sd card reader may just decide to stop working or reading specitic cards. Mine currently stopped reading the sd card i bought specifically for it but that card works fine in other devices and different cards work in it, and sometimes the armory service can load slow or windowd just not want to function properly (had to hold down the power several times because it wouldnt shut fown normally). When it does work, which is usually, its a great little device that runs pretty well. Id wait to see what asus does about these issues before buying if i were you though.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issue you're having with the ROG Ally SD card reader no longer working. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 323
      12.15 MB
      2023/07/20

      If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
      1. SD card brand and model
      2. SD card capacity
      3. SD card is first-time use?
      4. SD card work on other devices after failing on the Ally?
      5. Thermal profile usually used > Silent / performance/turbo/manual
      If manual, please provide us with the fan curve.
      6. How much storage capacity has been used on the SD card

      To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0133" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My go to device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device,powerful to play almost any game, this is not the switch so at times it takes a little playing around with and battery life is not great. This is my only go to gaming device right now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asia Ally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I love my Asus ally! The performance is on par with my gaming laptop. I highly recommend it for purchase. It's worth every dollar.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    It works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. Run alot of games no problems. Feels good to hold and controlls are in a good position. Screen looks amazing runs at 1080p and 120 htz. Runs windows 11 but has a asus over lay so you can easily control your settings like tdp. Ive had it tor a month and have played it every day no problem. RGB lights around controllers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    A Must Buy!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is awesome, it’s light weight and very capable of handling everything that you throw at it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Soso. Ok for gaming on the go.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this. It was ok but you have to do a lot of tinkering with it to get a lot of games to work. First off the size is ok its a bit bigger than a Nintendo Switch. It is technically portable but the battery life is terrible. About an hour and a half max even playing simple games. My kids like playing Among Us a fairly simple game. They could play it on the phone for 5 to 10 hours but in this its still 90 minutes max. Second after a bios update it got real glitchy. That combined with the low battery life made the decision to return it pretty easy.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Paul A,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0404" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to get everything set up but after that it ran all my games smoothly. Happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Playstation portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold out everywhere else was able to snag this and very happy with my purchase good device to take on the go just make sure you have a good wifi connection on both ends or it wont connect but feels really good in the hands and not heavy and the screen is beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Good system but bios current flaws with heat issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heat issue on turbo mode from bios update which lead to ssd overheat in the process what lead to bring back but the device itself and concept is great! Once out for bit longer and main issues are resolved then will probably repurchase again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not really worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specs of this thing made it sound really appealing but in practice it's not that great. I have to run games on low graphics settings and even then it barely reaches 60fps. It also gets hot if you play while charging even if you reduce the power output. I've measured up to 95°C. It's also not comfortable to hold. The grips are way too thin. I'm sure that part is better for the new xbox version that has extended grips. Overall I think this would be a decent $300 machine. I was lucky and got it on sale for $450 comspred to the normal $700 price, so I didn't overpay by too much but i still feel like it was too much for what it is

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BeezyJ,

      Thank you for sharing your experience with the ROG Ally. We are sorry to hear about the performance concerns, the device getting hot while charging, and the discomfort caused by the thin grips, and we apologize for the inconvenience caused.

      To help improve performance and manage the heat, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0631" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/
      [Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/ Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    A steam deck killer for me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. 0 sd card issue. 0 speaker issue. Intuitive game setup. I loved that this was windows over my steam deck with linux and proton this and update this proton for this or that bleh! If you can run a pc this system is fantastic. Better screen. Better processor. Better gpu. Better memory. Better ssd. Easily worth the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Device! Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome device. Everything you could want in the palm of your hand.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work the best when unplugged. Glitches over to different websites that I’m not personally touching to do. Mic quality is only good through discord not Xbox. But love playing on it.

    I would recommend this to a friend