Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9046 reviews
(9,046 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance, Screen quality
Rated 5 out of 5 stars
Yes it’s a handheld pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For anyone that keeps asking it’s a handheld pc, yes it can connect to a monitor you just need the docking station. The speed is ridiculously fast and the graphics is amazing like only handheld that has a 1080p not even the steam deck. I play it every where on my break at home road-trips on the plane
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Battery life
Rated 5 out of 5 stars
Best purchase ever
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase that I made, stunning screen and controls, just the battery drains quickly with AAA games
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality
Rated 5 out of 5 stars
Just buy it. (Z1 Extreme edition)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best purchasing decisions I’ve made all year. It’s been able to play anything I’ve thrown at it. The screen is beautiful and VRR is a god send. Supports Gamepass, PS+, Steam and much more! Pick one up while it’s on sale. It’s an incredible value.
I would recommend this to a friend - Pros mentioned:Game compatibilityCons mentioned:Battery life
Rated 4 out of 5 stars
Great portable gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freedom to play any game I want from my favorite childhood games to new PC releases. Easy launcher and good standby battery life. Doubles as a home PC for when I do want to use a full windows desktop experience. Only downside is battery life.
I would recommend this to a friend - Pros mentioned:PortabilityCons mentioned:Battery life
Rated 5 out of 5 stars
Gaming on the go
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite gaming system by far. The portability makes it easy to throw in your bag and game on the go. Only gripe I have is battery life could be better but other than that it's an awesome device for the price. Make sure to buy the Z1 extreme version.
I would recommend this to a friend - Pros mentioned:Game compatibilityCons mentioned:Heat dissipation
Rated 3 out of 5 stars
Decent handheld but had issue early on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can play most games nicely but has some draw backs on those really pretty games. Early on my sdcard port was fried due to heating issue but I hear they’ve resolve that: wouldn’t know cuz my port is fried.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erik,
We're sorry to hear that the SD Card port on the ROG Ally stopped working, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0582" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues -  https://www.asus.com/support/faq/1051166/
- Cons mentioned:Battery life, Storage capacity
Rated 5 out of 5 stars
Great system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am impressed I’m using it more than I thought I would using it for Starfield and fallout games mostly only down side is battery only lasts about 30 minutes so might not work as well for long flights? And storage space, games are getting bigger so more storage would have been nice
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Battery life, Heat dissipation
Rated 2 out of 5 stars
Returned mine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pre-ordered mine, but unfortunately I've had to return it. My device was faulty- didn't read memory cards correctly, was overheating and battery life is a joke. Screen is great, general quality is ok. Bestbuy manager was not very nice. Didn't want to return money for faulty device, after a while of unpleasant talk offer store credit... - that why my rating is lower.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PatrykZ,
I'm sorry to hear that you are experiencing multiple issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018122-0042) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
- Pros mentioned:Game compatibilityCons mentioned:Battery life
Rated 4 out of 5 stars
Almost 5 stars!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this device. Plays all my pc games with great performance! The battery lasts about 1 hour when running Ultra settings and turbo mode so that might be the only reason it doesn’t get 5 stars. Otherwise just plug it in when you need to.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Sd card reader
Rated 5 out of 5 stars
Great Piece of Hardware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a fantastic device. Runs any game I’ve thrown at it, including some that had difficulty running on Steam Deck. The SD card issue has hit me, unfortunately…but I expect that to get ironed out.
I would recommend this to a friend Rated 5 out of 5 stars
Optimize to get full potential!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit, pretty powerful once optimized (1080p not needed for this screen size). Gotta love the RGB too!
I would recommend this to a friend- Pros mentioned:Game compatibilityCons mentioned:Battery life
Rated 4 out of 5 stars
Portable gamer's device of choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays any game that windows can play which puts it ahead of the Steam Deck. Battery life could be better and a few bugs which most new devices will encounter. Portable entertainment device for the avid gamer and a full windows experience.
I would recommend this to a friend - Cons mentioned:Battery life, Sd card reader
Rated 3 out of 5 stars
Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Ally, however, the issues with the SD card slot took a star away. The slot is right beneath one of the heat sinks and got fried, im pretty sure my slot is non functional as it keeps running into disk read errors on steam. Thankfully the SD card itself seems okay. I will just have to upgrade the on board SSD to a 2TB model. The second star was taken away because the battery life is lacking, however the form factor is easy to take anywhere and the charger is portable. Hopefully theyll release a battery upgrade kit which I would be happy to purchase. All in all solid handheld PC. Hope they release parts cause this thing seems super repairable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciated your feedback on the ROG Ally and would like to apologize for the performance issues you're having with the product. This is not the kind of experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand.
Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 323
12.15 MB
2023/07/20
If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first-time use?
4. SD card work on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance/turbo/manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0093" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Sd card reader
Rated 4 out of 5 stars
Handheld excellence
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a handheld lover I have put tons of hours into this device. The battery life and SD card issue leave some things to be desired but Ive had very few issues with this thing.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fantastic!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh man. After wrestling with the decision to pick one of these up for a few weeks I finally pulled the trigger and I'm glad I did. This little bugger is shockingly powerful. So far I've tested; Cyberpunk 2077 - I used Steam Deck presets then nudged a few settings up, even some light ray tracing. Consistent 40fps average. Like A Dragon: Gaiden - 50+fps with all settings maxed Baldur's Gate 3 - mostly high settings with a few things bumped down, plays great. Cutscenes look as good as they do on my desktop. The Witcher 3 - can do high preset with no changes or ultra with a few things bumped down to med/high, consistent 40+fps. Don't even touch ray tracing, instant sub-20fps. All in all, this thing is a beast. My only complaints so far are with the controller; buttons sometimes stick a little bit (they might be a little loose in the case) and the sticks feel a little floaty. Very comfortable otherwise.
I would recommend this to a friend - Cons mentioned:Storage capacity
Rated 4 out of 5 stars
Very capable hand-held PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel quite regularly and initially purchased this to use while traveling, however, I quickly realized that this small device is quite capable at home as well. The screen is small, so when a prompt for a game pops up it may be difficult to read the available actions or responses. I have recommended this to a couple of friends who have had laptops fail recently as an alternative to an expensive laptop. Obviously, it is not going to be a powerful, workhorse gaming system, however, it is very capable. I have used this plugged into my 49" widescreen through a KVM and even there it has been very capable. Last thought, plan on buying a larger hard drive since the 512GB it comes with is not very large.
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Battery life
Rated 4 out of 5 stars
Not a best one but OK.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought both steam deck oled and this one. I highly recommend steamdeck. Screen was amazing. But battery was not so good.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Found time to play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ROG Ally. I enjoy gaming but find I do not have as much time to play at home on a PC or console. This brings PC gaming with you in a portable format with decent PC performance. It is not a high end game PC, but it is decent enough to run most games at mid/lower settings very well.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
has protential to be better, if you tweak by hand.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lovely light weight handheld and requires a lot of time to tweak by hand. This is not a steam deck if you learn how to tweak you will get better performance and better battery life. Here are some example: A typical AAA game requires at leart 25w to 30w power to run 6o fps. But you will see the device struggles to balance the power between cpu and igpu. You need to learn how to lock your cpu and igpu frequency. For most of the AAA games, a good setting shall be cpu: 2.5 to 3ghz, igpu 2ghz. A medium or low setting game usually targets 15 w power. You shall set cpu to 2.2 to 2.8ghz, igpu 1.4ghz. A medium 2d or light 3d game shall target a 10 to 12 w power. You shall set cpu to 1.5 to 2 ghz, igpu 0.8 to 1.0ghz A light weight 2d game target 7 to 8 w. cpu 1.5 ghz, igpu 0.6 ghz. And if you limit the fps to static 60fps or lower, you should have a smoother and battery saving experience.
I would recommend this to a friend - Cons mentioned:Sd card reader
Rated 5 out of 5 stars
Love mines got it when it came out at Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my ROG ally Z1 Extreme.... I also have the Lenovo Legion Go (Best BUY AND) The ROG ally X. I recommended this especially of you are trying get both plus the x and leave on docked to act as you're hone set up and use the x to travel with cause the micro sd works unfortunately the only gripe is that the Z1 Extreme Micro SD doesn't work but the internal memory can be upgraded. Check out my boy King Cato in youtube or kingcatothergamerfgc on tiktok he streams with all of em
I would recommend this to a friend


















