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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9112 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 9,112 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ASUS ROG Ally is a strong performer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such an amazing performer. So much better than the other options out there for quick on-the-go gaming and that is without compromise. I think if I were to travel for business I would take this for use on the plane, and as my personal device. I usually take 2 laptops with me but not anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ASUS ROG ALLY is a beast of a handheld!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG ALLY is quite literally the best bang for your buck handheld, by far. I picked up a 2TB m.2 to swap the original 512GB and was quite impressed at how simple and straightforward the installation of the drive was. Alao, the reinstallation of the operating system was very simple and straightforward as well. Man, I primarily use it for retro gaming but works well with my XBOX Game pass. I can't stop talking about this device. I highly recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Yes it’s a handheld pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone that keeps asking it’s a handheld pc, yes it can connect to a monitor you just need the docking station. The speed is ridiculously fast and the graphics is amazing like only handheld that has a 1080p not even the steam deck. I play it every where on my break at home road-trips on the plane

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Explosive deal! Install Bazzite!!!!!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’sa better machine when you install bazzite and turn it into a stream only machine. Better performance and battery life. And I’m buying this ROG Ally Z1 extreme for *$469!!!!! B-)

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned mine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-ordered mine, but unfortunately I've had to return it. My device was faulty- didn't read memory cards correctly, was overheating and battery life is a joke. Screen is great, general quality is ok. Bestbuy manager was not very nice. Didn't want to return money for faulty device, after a while of unpleasant talk offer store credit... - that why my rating is lower.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PatrykZ,

      I'm sorry to hear that you are experiencing multiple issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018122-0042) for us to better assist you. Thank you for choosing ASUS.


      Best regards,
      Schottky
      ASUS Customer Loyalty – US Support Asus

  • Rated 4 out of 5 stars

    Almost 5 stars!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. Plays all my pc games with great performance! The battery lasts about 1 hour when running Ultra settings and turbo mode so that might be the only reason it doesn’t get 5 stars. Otherwise just plug it in when you need to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ASUS ROG Ally worth the hype!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS ROG Ally is definitely a contender for one of the best windows handhelds. It performs great and has an absolutely beautiful screen. Now windows just needs to optimize its platform for handheld gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming, handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rogue ally is a beast of a handheld console my first ever and I love it. I had a PS portal and it was completely trash and who wants to play games over Wi-Fi, rog I can take it with me to work on trips play games off-line. I love it graphics or amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great idea, screen too small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product but the screen is too small for most of the games I want to play on it. I ended up returning it for that reason. I did need to adjust the power settings because I was having issues with Spiderman occasionaly freezing for about a minute. I would definitely only get the Z1 Extreme version, the extra cost is worth it. Buy open box if you can, I have it from a good source that nearly all the open box options for this item are in near perfect condition because they are customer returns mostly because of the customer not knowing how to adjust the power settings to fix the freezing problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Piece of Hardware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a fantastic device. Runs any game I’ve thrown at it, including some that had difficulty running on Steam Deck. The SD card issue has hit me, unfortunately…but I expect that to get ironed out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable gamer's device of choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays any game that windows can play which puts it ahead of the Steam Deck. Battery life could be better and a few bugs which most new devices will encounter. Portable entertainment device for the avid gamer and a full windows experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and games play very well. Took me a long time to get used to the fact I'm holding a PC in my hands but loving it. There's a lot of little things that the device does not tell you so I do recommend watching "## beginner tips for rog ally" videos. The reason it isn't a 5 is because of two things: storage space and battery life. 512 GB is incredibly small for this device. The way games are going now you can't even fit to COD Warzones in the device. Battery life is also very short. I usually get around 3 hours of game time using the middle options of power usage I couldn't imagine using the higher settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG ALLY open box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fun and runs things surprisingly well when plugged into power on handheld it struggles when not in turbo mode but that does drain the battery pretty quickly. I did get it open box and had no problems at all it does everything I want it to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Overall Best Gaming Handheld STILL!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gamer of 35 years here, and former gaming PC seller of 8 years. Easily one of the best handhelds out there, and I've compared them all. Depending on the model you are looking at (the X is the go to if you want the best), for the price points here you're just going to have the overall best gaming handheld you can get. Now with all the OS/BIOS updates being smoothed out, it runs like a dream and if you know how to navigate Win11, you're going to be just fine. The docking potential is amazing but in handheld mode, the 1080p 120hz is just untouchable. Speakers are incredible, it's comfy, light, and you can customize the entire control scheme and switch it on the fly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Optimize to get full potential!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit, pretty powerful once optimized (1080p not needed for this screen size). Gotta love the RGB too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good try Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea is really cool was hoping for alot sense it had AMD iGPU. Was a little disappointed. When ever I tried to use it it froze because of windows and memory issue i’m guessing. And the one demo I wanted to play in it kept crashing FF11 benchmark (that can run on a potato) and every time i ran it on high kept getting directX 3d crash. Installed direct X make it work on low setting not high. I think it needs a switch to make it use the controller as just a controller when your gaming as well. Still hoping for my handheld PC. I feel like its the netpicky market your going to sell this too and it’s just not there yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ally, however, the issues with the SD card slot took a star away. The slot is right beneath one of the heat sinks and got fried, im pretty sure my slot is non functional as it keeps running into disk read errors on steam. Thankfully the SD card itself seems okay. I will just have to upgrade the on board SSD to a 2TB model. The second star was taken away because the battery life is lacking, however the form factor is easy to take anywhere and the charger is portable. Hopefully theyll release a battery upgrade kit which I would be happy to purchase. All in all solid handheld PC. Hope they release parts cause this thing seems super repairable.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciated your feedback on the ROG Ally and would like to apologize for the performance issues you're having with the product. This is not the kind of experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand.
      Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 323
      12.15 MB
      2023/07/20

      If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
      1. SD card brand and model
      2. SD card capacity
      3. SD card is first-time use?
      4. SD card work on other devices after failing on the Ally?
      5. Thermal profile usually used > Silent / performance/turbo/manual
      If manual, please provide us with the fan curve.
      6. How much storage capacity has been used on the SD card

      To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0093" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support


      Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best PC handheld.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, compact, and large enough to play Retro, PC, and Emulators comfortably. The ally balanced the Power and Price, yes you can get a slightly faster machine for way more or a slow 720p for less. This hit the sweet spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with it so far. It’s really not as hard to use as some people say and so far has played the AAA games I’ve tried to play very well. Battery life is my only real issue, I’ve been playing persona 3 reload and it lasts for about 1.15 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Next Gen Console!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is impressive. It feels like a really next gen console with a lot of power! I can also say it’s a gaming laptop replacement. Asus just needs to make a better dock and more accessories. A lot of power + Portability + Game Pass + PS Now + Steam + a lot more!

    I would recommend this to a friend