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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 9,063 reviews
  • Rated 5 out of 5 stars

    Optimize to get full potential!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit, pretty powerful once optimized (1080p not needed for this screen size). Gotta love the RGB too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great first attempt at a gaming handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall ROG Ally was a good first attempt by Asus on a gaming handheld. Performance was great and easy enough to upgrade SSD. Only downside was specific to my use case - planning to use as my work system while travelling. 7" screen is just too small for doing work and just requires you to bring 2nd larger screen - which then defeats the purpose of a mobile setup. The GPD Max 2 and even Legion Go are better options for this hybrid use case.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Portable gamer's device of choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays any game that windows can play which puts it ahead of the Steam Deck. Battery life could be better and a few bugs which most new devices will encounter. Portable entertainment device for the avid gamer and a full windows experience.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 3 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ally, however, the issues with the SD card slot took a star away. The slot is right beneath one of the heat sinks and got fried, im pretty sure my slot is non functional as it keeps running into disk read errors on steam. Thankfully the SD card itself seems okay. I will just have to upgrade the on board SSD to a 2TB model. The second star was taken away because the battery life is lacking, however the form factor is easy to take anywhere and the charger is portable. Hopefully theyll release a battery upgrade kit which I would be happy to purchase. All in all solid handheld PC. Hope they release parts cause this thing seems super repairable.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciated your feedback on the ROG Ally and would like to apologize for the performance issues you're having with the product. This is not the kind of experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand.
      Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 323
      12.15 MB
      2023/07/20

      If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
      1. SD card brand and model
      2. SD card capacity
      3. SD card is first-time use?
      4. SD card work on other devices after failing on the Ally?
      5. Thermal profile usually used > Silent / performance/turbo/manual
      If manual, please provide us with the fan curve.
      6. How much storage capacity has been used on the SD card

      To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0093" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support


      Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally z1e

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great handheld, when you’re connected, it turns into a beast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Found time to play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ROG Ally. I enjoy gaming but find I do not have as much time to play at home on a PC or console. This brings PC gaming with you in a portable format with decent PC performance. It is not a high end game PC, but it is decent enough to run most games at mid/lower settings very well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh man. After wrestling with the decision to pick one of these up for a few weeks I finally pulled the trigger and I'm glad I did. This little bugger is shockingly powerful. So far I've tested; Cyberpunk 2077 - I used Steam Deck presets then nudged a few settings up, even some light ray tracing. Consistent 40fps average. Like A Dragon: Gaiden - 50+fps with all settings maxed Baldur's Gate 3 - mostly high settings with a few things bumped down, plays great. Cutscenes look as good as they do on my desktop. The Witcher 3 - can do high preset with no changes or ultra with a few things bumped down to med/high, consistent 40+fps. Don't even touch ray tracing, instant sub-20fps. All in all, this thing is a beast. My only complaints so far are with the controller; buttons sometimes stick a little bit (they might be a little loose in the case) and the sticks feel a little floaty. Very comfortable otherwise.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Very capable hand-held PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel quite regularly and initially purchased this to use while traveling, however, I quickly realized that this small device is quite capable at home as well. The screen is small, so when a prompt for a game pops up it may be difficult to read the available actions or responses. I have recommended this to a couple of friends who have had laptops fail recently as an alternative to an expensive laptop. Obviously, it is not going to be a powerful, workhorse gaming system, however, it is very capable. I have used this plugged into my 49" widescreen through a KVM and even there it has been very capable. Last thought, plan on buying a larger hard drive since the 512GB it comes with is not very large.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 4 out of 5 stars

    Handheld excellence

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a handheld lover I have put tons of hours into this device. The battery life and SD card issue leave some things to be desired but Ive had very few issues with this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to get everything set up but after that it ran all my games smoothly. Happy with my purchase

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It's so so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it at first. I want to like it but the battery life is terrible, it's not great and has stutters, it's lacking in places I assume newer models are more well rounded. I sold mine after having it 7 months

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DokturAbstrax,

      Thank you for sharing your experience with the ASUS ROG Ally. We are sorry to learn that the battery life, performance stutters, and other limitations affected your overall experience and ultimately led to your decision to sell the device after seven months of use. We sincerely apologize for any inconvenience this has caused. We appreciate your feedback and will ensure it is passed along to our product team for further review as we continue working to improve the performance and usability of future models.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0630" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    ROG Ally

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but gets hot. I've heard the heat can damage sd cards bit I've never experienced that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    has protential to be better, if you tweak by hand.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lovely light weight handheld and requires a lot of time to tweak by hand. This is not a steam deck if you learn how to tweak you will get better performance and better battery life. Here are some example: A typical AAA game requires at leart 25w to 30w power to run 6o fps. But you will see the device struggles to balance the power between cpu and igpu. You need to learn how to lock your cpu and igpu frequency. For most of the AAA games, a good setting shall be cpu: 2.5 to 3ghz, igpu 2ghz. A medium or low setting game usually targets 15 w power. You shall set cpu to 2.2 to 2.8ghz, igpu 1.4ghz. A medium 2d or light 3d game shall target a 10 to 12 w power. You shall set cpu to 1.5 to 2 ghz, igpu 0.8 to 1.0ghz A light weight 2d game target 7 to 8 w. cpu 1.5 ghz, igpu 0.6 ghz. And if you limit the fps to static 60fps or lower, you should have a smoother and battery saving experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE ROG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ability to play Steam games and other platform games, great graphics all for a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beautiful machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I tend to over research everything to find the biggest bang for my buck. This is it! If you're considering this vs the base vs the more expensive Ally X I cannot recommend this enough. It has the same processor and screen as the X with a smaller battery and less RAM. That's it, get a large external battery for cheap that has a PD port of about 65w or more and you can play this thing nearly all day. Performance is amazing and it can even function as a desktop PC with some setup. Get it!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great 1st attempt from Asus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For their first handheld PC I’m very pleased with the performance from this APU. Anyone complaining about performance is obviously not familiar with APUs. This is extremely powerful for what it is. Would I use it as my only gaming device NO. I have PC for that but to be able to pick up where I left on from my main system is worth it in itself! I’ve been running Red Dead Redemption 2 at 900p low setting (ultra textures) and stay at around 35-40 fps. The game still looks great on such a small display. All in all not really worth it if you plan to make it your main gaming device (at least for newer AAA titles) but for older less demanding games this will crush whatever you can throw at it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Powerful handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays great, for a short period of time. AAA titles will give you roughly 1-1.5 hours of playtime, so far so good! Typically im playing during my lunch break and an hour is just the right amount

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good to play

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente to play games but the battery is to short, only long about 1 hour

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Asus Rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much a compact gaming computer. Display is unbelievable. Some issues with built-in controls on the more processor involved games. Going on vacation with me. Only draw back is battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great screen, great performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better sceeen than the steam deck, way better color accuract, saturation and contrast. Performance is about 20% better than the Steam Deck at the same 15W power usage. The software side is still a bit buggy but shiild improve overtime

    I would recommend this to a friend