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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 9,063 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    A powerhouse!!! But still pricey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays diablo 4 with ease! Maintains 50-60 fps at medium setting while plugged and running on turbo. Also you can use it as a personal heater lol this unit can put off some heat!! Fans a pretty quiet though

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    awesome machine!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, runs games good, feels great, BUT the sd card reader has issues. and i got 2 of them and they both do.great price made it worth it tho.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Impressive, but expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the bugginess of the software switching between modes when the gamepad is set in automatic mode, its immensely impressive for a handheld but the price does not make it a steal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great hand held PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld. I love it being a full Windows PC as well, makes it very easy to manage. I've had no issues with mine. And now I can play Diablo 4 anywhere instead of being stuck at a computer desk. Graphics and performance are great, screen is very crisp and bright.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Best worst idea I randomly had.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a generally fun unit to use. Just be ready for it to not make sense 70% of your first 700 initial uses. Especially if you have kids whom you've used your personal email to set up gaming accounts on other devices to ensure they have access to gameplay. You may find yourself with a brand new unit ( second one cause the first one straight up overheated at the first startup) that is linked to your kids account and you have no idea how to remove it. When you finally do....there's still a lot to do. Then you find out it really doesn't link to PS5 games which.....cmon. But you can download Steam and EA among other things. But you never had plans to do that. So you do. Hey! Fallout: New Vegas??? Ok, I'm in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A literal gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a return but the only issue I see with it is that the buttons aren’t as sensitive as I’d like (and I’m not sure if that’s cuz it’s a return or if the buttons are just like that) Otherwise, I ABSOLUTELY love that it’s just a Windows machine in a fun skin. I’m even able to work on it lol it definitely has a learning curve and isn’t plug and play like a Switch; again, it’s a Windows machine with Windows OS on it. They didn’t even slim down the UI to make it feel more “hand held” like it’s just a PC. I’ve had no problem running any of my games even at their highest settings but the battery is a little short and it physically gets pretty hot (think like an old laptop from 2013)

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Excellent Gaming Device and PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ally is very competitive gaming device with very good gaming capabilities. The storage should have been 1 Tb or higer as 512 GB gets filled up with just 5 to 6 gamesh.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Strong and portable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my rog ally z1 extreme used in good condition and i could swear that it was brand new. The portability and power make for a great combo. The speakers have great range and volume also.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Worth it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great device Asus finally stepped up and the latest updates make this thing great. Definitely factor in the SD issue problem though because I believe it is hardware related.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my ally. It plays all my games beautifully. I have had some issues with it running hot, or sometimes the controlls glitching. Other than that it is an amazing device, I just wish the HDMI port was included instead of having to buy it separately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld in the market right now. I like how the rog ally preforms and how a powerful it’s but the only down fall is the battery life. But it’s still my favorite device so for when it come to a portable gaming device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld for that gaming session that cant wait while nature calls. Unplug, take it with you, finish that dungeon, wipe and done! Good specs for a few bucks less that other Windows handhelds while being a few bucks more than that OtherOS handheld gaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box purchase and it was like brand new.... absolutely love it... works great with steam

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Very worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is everything I dreamed of in terms of a portable machine that plays my favorite games. I use PC Gamepass so I have access to so many games and this device is able to play them in very high fidelity.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system!! Used all the way until the Xbox ally came out, not a single problem with it. Audio quality is pretty amazing as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    A great gaming Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing how the Ally has the gaming chops of much larger gaming built PC's but in a portable form. I've been playing Starfield and Cyberpunk and they both look and play great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Very content!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy everything so far about the Ally. It’s doing everything I wanted it for. It runs Fallen Order and Baldur’s Gate at a playable FPS. Only thing to bare in mind is the battery life could be better, but that’s about it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Amazing portable gaming pc, but low battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is undeniable, but its small battery does not make it great mobile device. If you don't mind always being plugged in a wall outlet or are willing to carry a big power bank with you at all times I would not recommend it. But that is it really, the device is cool, and impressive. It does require a lot of tinkering but it’s a windows pc so that’s expected.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Enrique,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0503" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    It is very suitable for me.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to use it to play some steam games, you can lie down to play, play while waiting, and can also connect to the TV, watching movies and playing games are very good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great product, but needs better quality control

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived just in time. Screen looks amazing, great performance and easy to use. I loved this devices, but it had a sticky X button that was getting stuck all the time. Besides that everything worked well.

    I would recommend this to a friend