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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9112 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 9,112 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good purchase in my opinion. I will say that if you are looking to buy one get the Z1 extreme. Also if you buy one it’s not an open the box and play as soon as you turn it on. What I would suggest is turn it on set it up Then restart it for it to update the new bios update. I can play MW3 and warzone smoothly and 90fps on turbo. Fortnite looks really good and runs smooth at 120fps. You can buy docks to set up a monitor, keyboard, and mouse to have a pc setup. I would definitely recommend this to someone who is looking for a good mobile gaming device with the options of doing a gaming pc. This is a pricey device so I would recommend a screen protector and case as well. You can pair Bluetooth headsets and Xbox and ps5 remotes to it as well as Bluetooth speakers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The future iis BRIGHT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely excited to grab the Ally on sale during black friday. It has really made me enjoy PC gaming and was fairly priced considering it is for both gamers and a average PC user. Two thing I would love to see on the successor would be an OLED screen and longer batter, however it still doesn't make me regret my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Soo amazing I need to get one for myself this time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought this as a gift for my girlfriend so we could team up on PC games together. So far it has been a blast and works amazingly well. I had reservations but decided to grab it anyways and I'm not disappointed. If anything it works so amazingly well that I'm considering a second purchase for myself. We don't use it much for its wireless portability so other people might find their expectations dashed after trying it out. But if you are using it for travel and can plug it in it works great and doesn't seem to get too hot. I would recommend getting a docking station with a cooling fan though if you intended to play for long periods of time as it is a compact device. That's what we did and it runs really low temps for the most part.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device for 60 fps high settings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great been playing all my normal games at atleast 60fps with high settings fan noise might be a problem for some people and the vents can toast your finge4s if theyre long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its a perfect size. Not to bulky easy to hold even when laying down. Simple as using a pc. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, powerful enough depending on games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my little brother, (10) he’s not super familiar with windows but he hasn’t run into any issues yet, had to explain all the areas that he needs to check for updates but other than that it’s really not that difficult. Have not installed any other OS because he uses game pass and it’s nice having every game available to play. Only minor issue is battery, can only play about an hour but for someone young that’s a good thing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth the purchase, keep it realistic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this a few weeks now and can say it was worth the money for me. I have not explored too much of the capabilities outside of gaming via Steam games and Epic. Typing on it has to be one of my biggest pet peeves. I’ve needed to force open the keyboard and have had other issues trying to type. Battery life is decent for the quality it can run off battery. While ok charge it runs very smooth when having settings turned more toward performance. Keep an honest view of it and I think you’ll be very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better performance than steam deck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Only thing that needs work is the interface. That's more on windows. Windows needs a handheld dedicated version. Also a short battery life when pushing the graphics. Games run great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Windows is biggest thing wrong with this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows, which was the main reason i bought the ally, is actually the worst part of the rog ally. Touch screen Windows is just very hard to use compared to steam deck. Also the keyboard should allow you to use the not sticks to type on the keyboard similar to steam deck but instead you have to take your hands off the edges of the ally and hold it on one hand while you touch keys on the ally keyboard. The screen looks fantastic and the sound system is great. But the above issues plus it just isn't as comfortable to hold as the steam deck.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very fun!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Steam Deck and its definitely an upgrade. The power of the device is womderful! Only downside is the battery life. But being plugged in isnt too much of a hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device with lots of power!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible device - my partner loves it! This thing is a force to be reckoned with, and its power and portability make it a must-have for anyone that loves gaming and needs to travel often.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, good graphics, and easy to use. I bought this, then promptly bought my wife one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PERFECT if you're okay with tinkering

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who enjoys the tinkering and customizing aspect of setting up a new computer or device, personally i give this product a full 5 stars. If you're buying this with the expectation of jumping in and just gaming, then I'd suspect your rating might be closer to a 3.5 or 4. It is a great gaming device and more capable than the Steam Deck just about all around, but you have to remember it is a Windows device at the end of the day. That inevitably means dealing with Windows annoyances like popups, potentially malware/warnings if you arent careful about what you download and from where. Go watch some reviews and current videos on this device to see how it is, and how far its come. It isnt and likely wont ever be as "console-like" easy to use and set up as the Steam Deck or a Nintendo Switch, but hell if it isnt a powerful piece of kit!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    he Steam Deck Killer? Meet ROG Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got my hands on the ROG Ally and it absolutely rips through AAA games at 120Hz—on a handheld! The Ryzen Z1 Extreme makes this feel more like a pocket-sized gaming PC than a console. If the Steam Deck had a big brother with Windows and better graphics, this would be it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Amazing portable gaming pc, but low battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is undeniable, but its small battery does not make it great mobile device. If you don't mind always being plugged in a wall outlet or are willing to carry a big power bank with you at all times I would not recommend it. But that is it really, the device is cool, and impressive. It does require a lot of tinkering but it’s a windows pc so that’s expected.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Enrique,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0503" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Not all it’s cracked up to be.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my unit on release day. Setting up was a hassle. For context, I’m an avid PC builder and I dual-boot my SteamDeck. I also owned the original OneXPlayer and built countless Raspberry Pi handhelds. I’ve installed Windows at least 150 times in my life, so I’m familiar with the process. The thing that made it so arduous is that ASUS has their software updates spread out in multiple different pieces of software. Getting everything set up was far more work than a standard Windows install, and actually felt like more work than installing/customizing for dual-boot on the deck. Once I got everything installed/updated, it seemed like I got a good unit. No sticky buttons, or any of the other major complaints that other early adopters had. The reason I returned it was that it just came nowhere close to living up to the hype. It was faster than the deck, but with some major caveats. Mainly, the battery. The battery life is absolute garbage. That combined with the machine rendering extra pixels for its higher resolution screen means that you really aren’t going to get better performance than the SD out of this thing unplugged. Plugged in, it performs great, but there was still nothing that the Ally could do that the SD can’t. I made a point to test all of the games that I tried to get running on my SD but just wouldn’t run well enough. Some of them ran better on the Ally but none of them were good enough that I’d actually try to play them. At the end of the day, the Ally was just a redundancy to the Steam Deck that was more of a hassle to use. I might have kept it if I didn’t own a deck (I do like to tinker), but I knew after day one that it wasn’t going to replace the deck for me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CalRal,

      It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0073" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Beast, but ultimately upgraded

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did love this, especially for the price I paid for it. But ultimately I returned it. One morning I looked down and had a giant battery pack, USB splitter, extra external storage and I thought to myself...it makes more sense to return this for the X. But it still is a beast for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Amazig.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my ROG Ally for almost a year and it's been amazing. It's allowed me to finish games that because of work and just being a parent I wouldn't have been able to other wise. Hanging out on the couch with my wife after aomg hard day just gaming away while she's watching a show is so nice. Not to mention when we go out of town I get to still have my fun haha The battery life sucks though but from my understanding every handheld PC has horrible battery life(about an hour depending on settings). But besides battery life I still recommend this for those with buys lives or for those that travel. You won't forget it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally z1 extreme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the z1 extreme while it was on sale. 100 $ off. Highly recommend this version if your doing more than indie gaming. Amongst my vast steam and Ubisoft libraries of games only one game has not worked with the control pad and requires keyboards and mouse. I’m sure someone more familiar could figure it out. The build is good though I wish there was more palm grip. A bit more meat to hold onto. Fixing that with a case from skull n co. Hearing of the potential as card failure problems I immediately updated to the 2 tb max ssd. So no problems losing data. Highly recommend this. Fix was not difficult with a cheap tool kick with some picks to pry it apart gently. I enjoy the windows software so far. Not really any issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent handheld but had issue early on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can play most games nicely but has some draw backs on those really pretty games. Early on my sdcard port was fried due to heating issue but I hear they’ve resolve that: wouldn’t know cuz my port is fried.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Erik,

      We're sorry to hear that the SD Card port on the ROG Ally stopped working, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0582" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues -  https://www.asus.com/support/faq/1051166/ Asus