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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9046 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 9,046 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect device for on the go also fast and easy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Runs hot.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to play windows game. Would jump to 100C when running user benchmark. Thermals are very tight in this form factor. I would love to have windows 10 installed instead of windows 11. For what it is, it’s worthwhile. But battery last way too short to really be a functional on the go gaming handheld.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mystik,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the overheating and battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0515" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1015064/
      https://www.asus.com/support/faq/1043914/ Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Runs games well, some minor issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally runs games well and I like having a portable device that can run windows. But there are some concerns i have with the device, especially when comparing to the Steam Deck OLED. The battery life on the Ally just doesn’t compare to the Deck. And there’s other minor issues that happens where the Ally will not let me use the controller buttons when playing the game. It doesn’t happen often, but I might minimize a game to check something and when i return to the game, sometimes the controllers do not work immediately. This happens despite changing between the different Ally modes

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just amazing! It runs literally every game and really confortable to use it. The battery could last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good Item, Bad Execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Item but Best Buy certified open box was poorly handled, it was defective still out of the box and as it eas a gift we did not find ourselves in an easy position to fix it ourselves Otherwise great Product

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear WilliamH,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize that the certified open box unit you received from Best Buy was defective right out of the box, especially given that it was intended as a gift. If you are still within Best Buy’s return or exchange window, we recommend contacting their support team to arrange a replacement or return.

      If the return period has passed or you continue to experience issues, please reach out to our support team at https://www.asus.com/us/support/CallUs, where our specialists can further investigate and assist with repairs.

      We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0622" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life, Sd card reader

    Rated 4 out of 5 stars

    Overall good but could be killer with good battery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming handheld in my opinion in terms of build quality. SD card issues of course. Poor battery life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From reviews online my expectations were low. So when I unboxed it and instantly became obsessed with it, it shocked me. Everuthing about this works great and I would recommend it to anyone looking for a hand held. I already recommended it to both my uncle and other close family as I was so happy with the experience. This is definitely for someone who has experience with tech though. I would not give this to anyone who might struggle with editting settings in BIOS or making sure your drivers are up to date. These experience were both smooth and efficient. However its not for someone new to those subjects.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    great, but there's a learning curve

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that the software can be a bit of a headache but overall, it runs games great i just need to learn how to use it better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not all it’s cracked up to be.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my unit on release day. Setting up was a hassle. For context, I’m an avid PC builder and I dual-boot my SteamDeck. I also owned the original OneXPlayer and built countless Raspberry Pi handhelds. I’ve installed Windows at least 150 times in my life, so I’m familiar with the process. The thing that made it so arduous is that ASUS has their software updates spread out in multiple different pieces of software. Getting everything set up was far more work than a standard Windows install, and actually felt like more work than installing/customizing for dual-boot on the deck. Once I got everything installed/updated, it seemed like I got a good unit. No sticky buttons, or any of the other major complaints that other early adopters had. The reason I returned it was that it just came nowhere close to living up to the hype. It was faster than the deck, but with some major caveats. Mainly, the battery. The battery life is absolute garbage. That combined with the machine rendering extra pixels for its higher resolution screen means that you really aren’t going to get better performance than the SD out of this thing unplugged. Plugged in, it performs great, but there was still nothing that the Ally could do that the SD can’t. I made a point to test all of the games that I tried to get running on my SD but just wouldn’t run well enough. Some of them ran better on the Ally but none of them were good enough that I’d actually try to play them. At the end of the day, the Ally was just a redundancy to the Steam Deck that was more of a hassle to use. I might have kept it if I didn’t own a deck (I do like to tinker), but I knew after day one that it wasn’t going to replace the deck for me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CalRal,

      It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0073" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld but …

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed playing with this product. Couple of things to consider is that it is heavy and you can get tired holding it. Second the battery life is not impressive. Depending on the games you wanted to play battery can last for AAA games near to 1 hour and 30 min. If you play some retrogames i heard that you can definitely pass the 2 hours with the silent profile that uses only 10W. I actually returned because for the price I believe that is better to get a gaming laptop or build a desktop. For retrogames and casual playing I recomend Steamdeck. I went for the route of building a gaming desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    An amazing upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE the ASUS ROG ally, I owned a stea, deck for about a year before getting this and I sold my steam deck literally 22 days after getting my ROG, the screen, buttons, speakers and performance are all better than the decks in my personal experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    7/10 if not for Battery be a 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, needs better battery life as do all current handhelds. This is the leading in graphics and performance compared to steam deck and other hand helds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Asus ROG ALLY Z1 extreme

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and picked it up the day it launched played it a ton it runs every game I’ve thrown at it. Enjoyed it a lot. I definitely recommend buying extra storage for it though because of how big newer games are.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Solid Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. It can run a lot of different games, depending on what you want to play and I love the customization of it, how in game you can easily adjust things like the brightness, the power draw etc. I will say it is a little pricey so if you're able to get a deal on it of some sort I would say get it then and to not pay full price and the battery does drain pretty fast, but I'm usually in my bed playing it anyway so its not a big deal as I can play with it plugged in or just play for a short time. Overall I think its really great and I love you can download multiple launchers to play whatever game you want, I would recommend getting this when you can

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome. Handheld pc. Quiet, powerful and convenient. Biggest grip is the mini ssd and obviously battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 5 out of 5 stars

    Awesome gaming handheld.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a WINDOWS 11 handheld computer and I love it. The screen is awesome and the speakers are great. I can play any windows game from Steam, GOG, or Epic. It feels comfortable in my hands. It comes with plenty of memory and has upgrade options.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this devices since release day. Performance is impressive. Build quality is great and I have had zero issues with the hardware. As with any Windows based device, once you get past the initial setup and maintanance this thing is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    It’s great but….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It requires more setup than I initially thought, but the screen is great and it’s a fantastic little computer. A lot of the growth required for the device is because of how new it is. I’m sure later down the year much of the software will improve.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS - ROG Ally 7 is a powerhouse in the world of portable gaming, and it's not difficult to see why it's deserving of a perfect 5-star rating. This gaming handheld is a marvel, packing the punch of a high-end gaming setup into a sleek and portable design that's perfect for gaming on-the-go. At the heart of the ROG Ally 7 is the AMD Ryzen Z1 Extreme Processor, a beast when it comes to performance. This processor ensures that games run smoothly, even those with high demands, making no compromise on speed or quality. The 512GB storage is generous, providing ample space for an extensive game library, so you're never left wanting for entertainment options.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    The best budget Gaming Handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're on a budget for a gaming handheld, this is the one to get. The battery is poor so plan on playing in short bursts, have a battery pack nearby or install the battery mod.

    I would recommend this to a friend