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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9046 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 9,046 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love gaming on this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so much more than my Steam Deck. The battery isn't fantastic but not a problem if you don't mind being plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great On the Go Device!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the device - it is not as powerful as a PC - want to stress this!! It runs alot of games great if you run them on lower settings!! Dont expext to run graphic intesive games with out some lag but overall i live it ran Spiderman Series was a blast, rum APEX no priblem awesome device!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Excellent Device - Battery Could Be Better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. I take it everywhere with me and it performs wonderfully. The battery drains so quickly so make sure you have a battery on hand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is what the Steam Deck says it is.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Steam Deck. The idea of a handheld gaming PC is a great one, but Valve’s offering really just does not have the horsepower to make good on that proposition. While it still has a lot of compromises and unstable performance, the ROG Ally has given me an experience that has been more in line with what I was led to expect on the Steam Deck. Windows hasn’t been an issue after setting the sleep button to Hibernate, as the Big Picture feature of Steam has essentially always been a SteamOS emulator. In summary, this product is what the Steam Deck advertises itself as, and unlike the Steam Deck itself, nothing less.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld has a great screen and allows me to play most of my games. I have a Steam Deck as well and it's definitely a performance boost above the Steam Deck. The software experience is a little clunky but overall this is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not quite ready

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I did rate this product “Average”, I do think it’s a cool device. But currently, windows handhelds have a lot of room for improvement. Mainly in the battery department. The screen is good and the speakers sound nice. A major downside of this device is the horribly joystick dead zone. This is not a good device for shooters. IMO, the Ally is the best PC handheld but the concept needs time to mature

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0435" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cool device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld PC, controls work really great and im surprised how many games this can play. Battery life is ahort but mine is mostly plugged in. It does take a little tinkering to get setup but i think its well worth the effort!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost a great handheld

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty impressive how well it runs some of the more demanding games when plugged in. Battey life and game performance drop quite a bit when unplugged. I returned the system after 10 days. My memory card stopped working and my joystick started drift a lot. Great idea and if they fix some of the issues I may get one again but I did not feel like helping Asus work or the bugs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which will be passed to our Product team for review.

      Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0472" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Good handheld for sure

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets a little hot but it is awesome. Definitely spring for the extreme, it is a huge difference

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent handheld PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if the battery lasted more, this would be the perfect gaming device, even with that, it is amazing how it handels all kids of games. you will need an additional, heavy portable battery if your're planning on playing AAA games for more than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Such convenience!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a handheld PC like this has been great! In the home i stream games too it via Moonlight and with wifi 6 and AV1 encoding/decoding the latency practically non existent! Outside the home being able to load up FFXIV when im on wifi has been a game changer! Offline games are of course much easier to deal with. The other day inwas at Disney world and while waiting for a show i was able to quickly check my retainers in FFXIV and send them on ventures! Loved that. Playing lying in bed, fantastic, the Z1 Extreme is wuite powerful, and Asus has been committed to improving this device which is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for the price. Good device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first device the LB button didn’t work out of the box. My second device fried my SD card. On my third device been good for a month now. Noticed that some changes to the device since my first device. No fabric tape on the fans. Different ssd brand. This one has micron and others had western digital ssd. Swapped it with a 2tb ssd. Good device. I’m used to windows nonsense. I was lucky that the other devices had issues with in the 2 week return policy at Best Buy. My current device I waited a month to purchase it again. Figured the manufacturing batch would be different and it was. Doesn’t say different sku. But it is.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Insane power in a small package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: cooling is phenomenal, screen has retina-burning brightness and vivid colors, can essentially play *any* game. Cons: essentially not battery life, sticks could be a bit heftier (awful deadzones), and windows in general can be a pain.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its fine fast loading awesome graphics lil heavy heats up to hot fast I assume its ok at high heat temps

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    I Returned the Legion Go for This

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Legion Go and returned it to buy this. Main reasons I prefer this over the Legion Go/Steam Deck: Runs Windows (vs Steam Deck) 16:9 resolution (vs Legion Go) Button layout (vs Legion Go) Much lighter (vs Legion Go) The Legion go had some significant problems running some games because of the odd resolution. The screen is nicer, but that doesn't matter when it can't play the entire library. The games that did run well had control issues because of the strange button layout.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Buy it you wont be disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant recommend thw rog ally enough. Was sceptical but it completely blew me away playing AAA games smooth and is super convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A work in progress but a fun one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to receive this device, and I had fun setting it up and customizing it to my liking. I didn't like waiting for ASUS to update it to fix various problems at launch, though. It took about a month but I would say the device is usable in most cases and will continue to improve. Windows seems unoptimized for the Ally, but it's manageable if you know how to work with Windows 11. If you can't stand Windows don't buy this. But it's the most powerful and capable hand-held gaming device yet and will only get better in the future. The massive hate is undeserved, but keeping ASUS accountable is still important going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rogallyx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great perferct product! Perfectly works ! 100% glad i buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Love it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it… I can see what see and purchase Steam games and continue playing my xbox games on the go. Just watch those updates

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great mini gaming pc but battery runs out rapiddly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good, the only thing I don't give 5 stars is the battery that runs out really fast, but plugged to a good power bank it just runs perfect

    I would recommend this to a friend