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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9042 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 9,042 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth the buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gaming on the go! You can play your games just like you would on a home PC but in a car or at a friends house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Very cool device, but a lot of hassle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this “open box excellent” and it didnt work out of the box. Was stuck with the log in screen despite all the trouble shooting I did. Exchanged it for another one which ended up needing servicing 15 days in (so was unable to return or exchange). Got it working fine now. Its a bit of a finnicky device, but its able to play games well and can do a lot. Battery life is short so dont expect long sessions.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Timothy,

      Thank you for sharing your feedback on the ROG Ally. We regret to learn that you had to get the device repaired within a few days of purchase. This is not the quality of service we aim to provide and it is not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We apologize for the inconvenience and extend our sincere apologies to you. It is our hope that the device continues to operate normally going forward and that you enjoy using it.

      Please note that there will also be a number of updates to ROG Ally released in the future to improve the overall system performance and stability.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0235" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Best handheld on the market!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good handheld. Has been able to handle any game ive tried so far. My only complaint is that the sd card reader wont read my sd card.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Great mobile windows device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice handheld laptop. A few kinks I think they resolved with early bios updates. Battery life and overheating can be an issue if misused.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    GREAT device with a few flaws but great start

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get this on sale for $599. So far it has worked flawlessly and received a number of updates to improve its operation. Highly recommend its use for Steam Big Picture Mode, Xbox Game Pass Ultimate, Moonlight, Chiaki (PlayStation streaming) and Retro Gaming. With a dock it can easily be a solid desktop computer with similar specs to what you could get in a gaming desktop of similar price but you also get the option for portability or couch/bed play time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bought as a guest PC.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device! Having already owned the steam deck, I was curious if this was any better, and it definitely is in ways that are important to ME. The handheld experience is similar to the steam deck with the exception being the ally has higher frame rates in certain titles. Where this device really shines for me is in docked mode, I was planning to build a second PC for my wife or when I have a friend come over, but I was curious about this device being able to fill that role. It blew my expectations out of the water! COD, Valorant, Valheim all play extremely well. My friend came over recently and we played rust for 5-6 hrs and it performed like a champ. I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best hand held on the market

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this handheld! Of course it cant play everything out there but being able to play assassins creed shadow, space marines 2, should be enough to say how much it can handle. Definitely reccomend this for anyone wondering if its worth it

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Handheld I've had so far.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've actually played with it more than my steamdeck, Aya neo and Aya neo air combined. Just the feel and comfort also with its lightweight nature and the ease of tdp controls, controller settings, brightness with the reach of my thumb is very convenient, making my gaming experience a whole lot easier. I started with the Aya Neo 2 years ago so my personal experience with the battery compared to Ally is very acceptable. We are still years away in having the technology for battery optimization. Ppl should stop complaining about battery life. It doesn't even get that hot, if anything my Aya neo and Aya neo air runs a lot hotter and the heat dissipation is actually not bad. Please read manual before use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog Ally beast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is literally a portable pc in your hands!! It’s super fast and there absolutely no lag while you are playing your games!! 10/10 recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ROG Ally 1 Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS software for the Ally is a bit buggy, but it gets the job done for the power it has. The iGPU is in the Z1 Extreme is about as powerful as a 1650-Mobile Max-Q. I'm waiting for the ROG Ally 2 to come out in late 2024, with supposedly 33% more compute units in the iGPU of the next APU. It'll be up to 50% more powerful than the current Ally and by then the ASUS software bugs should be mostly cleared out, hopefully.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    It's Solid/but runs hot.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great platform. Set the standard for others. I'd definitely purchase again in the future. It runs a bit hot, but to be expected for first gen. Honestly it's worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best handheld on the market!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld on the market hands down! Makes this a perfrct mobile pc replacement with a bunch of accessories available as well!! Cant wait for future handhelds!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing for OTG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great competition for any other handhelds out there. Great battery, great frame rate, great graphics!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the only thing is the battery dies kind of quick while gaming. It could also have a little more storage.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun but gets hot sometimes from continuous playing. Battery life isn’t so great if playing high performance or turbo mode

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    The more i play with it the more i like!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I did pick it up yesterday and it's a cool handheld. But it's not perfect I didn't expect it to be tho. Discord on it was acting funny yesterday and discord kept freezing saint row ran just ok it was definitely some frame drops on that and COD and the boxing too I figure it will get better tho. It will good for on the go tho. To me if definitely aint taking the place of my PC or PS5 now it might just take the place of my switch on the go tho its just more options with the ally . Having the ability to have a small docking station to carry with is ideal for me even tho they are out of stock at the moment hopefully they will be back in stock before I go on vacation I look forward to the up dates.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Love it but reliability issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this. I actually sold my steam deck and bought this. The screen is much better, it looks cooler, and it is faster. Most importantly it runs Windows by default, which means I can run Fortnite and other games without jumping through hoops. Unfortunately, my SD card failed after about a month of use. This is a very commonly issue if you search and appears to be a design flaw. I am returning it until there is some resolution.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gadgeteer,

      We regret to learn about the SD card issues you were having with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0090" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    ROG Ally Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is very solid and allows most games to be played at medium settings or better. The feel is quite sturdy and reliable. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery life not so great , but great handheld!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not blvery good, but device is powerful . It can play most triple A games at least 60fps.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Nothing but good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ASUS rog ally because it can play more of the games that I own than the Steam Deck. It's not the huge leap in oerformance over the Deck that i was hoping for, but its definitely better.

    I would recommend this to a friend