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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 9,113 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything is good except the battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld gaming PC. Can run all AAA game at max or near max settings when plugged in. Battery is pretty bad through so i ended up getting a 46000 mah portable battery for the extra juice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun but gets hot sometimes from continuous playing. Battery life isn’t so great if playing high performance or turbo mode

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Hardware meets a work in progress Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is sturdy and well made. There are a few quirks that we need to work through but I think it will get better with time since windows in this form factor is new and is bound to have teething problems. Also, games are not going to work out of the box. A good few hours need to go into setting up the system before it is even ready for gaming. The Armory Core Software also needs to be get used too but once you figure it out it gives some nice controller mapping for even classic PC games like Jazz Jackrabbit i got out of GOG.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the only thing is the battery dies kind of quick while gaming. It could also have a little more storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The best budget Gaming Handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're on a budget for a gaming handheld, this is the one to get. The battery is poor so plan on playing in short bursts, have a battery pack nearby or install the battery mod.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it... So better then steam deck and very fast and so easy to use I recommend to this to anyone... The only bad part but it is never a deal breaker and that is storage but I bought a sd card

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My thoughts on the Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Steam Deck back to Valve and bought this from Best Buy other than it getting stuck in Transit longer than it should of because of FedEx not Beat Buy I do highly recommend this and love it I just wish the battery was better, but that’s mostly probably because of resource hog. and I haven’t updated the storage or SD card just yet plus other accessories yet but I will in time and I would buy it again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Try, but back to the drawing board.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of issues reported from the bestbuy associate I worked with to return. Mine had an SD Card read issue. My Steam deck has no issues, updated the bios on the Ally and all of the updates given by Asus atm. Hopefully they will fix things as the screen is amazing and the controls feel great aswell. The plastic housing does feel a bit cheap for an item of this cost but the majority of the cost definitely went into screen and internals.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Macrholic,

      It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you may have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0081" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      ​Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld on the market!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld on the market hands down! Makes this a perfrct mobile pc replacement with a bunch of accessories available as well!! Cant wait for future handhelds!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's so so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it at first. I want to like it but the battery life is terrible, it's not great and has stutters, it's lacking in places I assume newer models are more well rounded. I sold mine after having it 7 months

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DokturAbstrax,

      Thank you for sharing your experience with the ASUS ROG Ally. We are sorry to learn that the battery life, performance stutters, and other limitations affected your overall experience and ultimately led to your decision to sell the device after seven months of use. We sincerely apologize for any inconvenience this has caused. We appreciate your feedback and will ensure it is passed along to our product team for further review as we continue working to improve the performance and usability of future models.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0630" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves it with no issues and it's worth buying the razer doc for this to turn it basically into a laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great But.....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a coiple of things that couls be better. One is the battery life, iy really sucks and the other problem is the overheating at times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ! I like the system and it connects to my steam library. Im able to change fps, and all those specs as needed. Battery runs out in 2 hrs at lowest settings with battery saver. The system charges fully within 1 hr. Good for light and occasional gaming. I ran ff7 remake on lowest setting and graphics were still impressive !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Wonderful gaming pc.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i first got the rog ally it was amazing and was speedy, after the 319 motherboard firmware went to chit, downgraded to 317 and now its doing great buy other than that its plays ALLYour games at a decent fps, with that being said its better than steamdeck. Having issues with your rog ally? DO NOT SELL IT! Work is in progress, just like when steamdeck first came out it was a buggy mess but with updates it works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Ally Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is very solid and allows most games to be played at medium settings or better. The feel is quite sturdy and reliable. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Device! Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome device. Everything you could want in the palm of your hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming purchase ive made in years

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it even more than i do! And i absolutely adore this piece of kit. Im constantly amazed by what i can run on it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my ROG ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase! I was a little skeptical at first, but this turned out to be very worth it. I love how much of a multi purpose this is. I love my ally!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally beast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is literally a portable pc in your hands!! It’s super fast and there absolutely no lag while you are playing your games!! 10/10 recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Rog Ally

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that its practically a portable computer and just with a hotspot from my phone I can play all my games on road trips and at friends houses. The only issues is the mirco sd slot not working after 1-2 months but I found a work around for it so im not concerned.

    I would recommend this to a friend