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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9042 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 9,042 reviews
  • Pros mentioned:
    Screen quality, Weight

    Rated 3 out of 5 stars

    Good device, needs a lower price point

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great concept and the system feels really nice but if you own a gaming laptop I think it's hard to justify ownership on this thing. It played Forza motorsport really well and control ran great. FPS will be tough on it due to stick length. When it's on sale I think it'll be a great pickup for any gamer. I liked the weight and feel much better than steam deck.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nate,

      Thank you for sharing your feedback on the ROG Ally and we apologize for any issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please note there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We will forward your feedback to our Product team for review.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0308" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good device, crappy retailer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device and does what it's supposed to do. Knocked off a five star because best buy sent me a code that is invalid for game pass and I'm pretty upset about that.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Very powerful & pretty w/ minor flaws

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good product it just had a few minor inconveniences. One being having to configure the controller scheme on every single game, you really have to fine tune it and mess with alot of buttons just for one game so when you go to another you have to configure it all again. It does save two profiles, gamepad and desktop but it seems like you can't even switch between each or it's really finicky. But besides that it has it's **** near as powerful as my desktop w/ DL speeds of almost 1g a second so very good there and the screen looks amazing. Also the joysticks and buttons feel great and are nice to use it's only the configuring I have a problem with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for those with families.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! My wife and I had been gaming on the Nintendo switch for about 2 years. Handhelds is our preference because it allows for us to game with our little one, and we can all sit together. Highly recommend the Rog Ally if you are interested in handheld gaming. This is miles ahead of the switch, and with windows 11 we can play many more games. I have used the Ally for projects outside of gaming, and have had no issues. LinkedIn and Microsoft office both work wonderfully. Hope this helps anyone who is questioning this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Nice for the size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very hard to use and set up, basically a handheld PC with good graphics, don't care for the touch screen typing only, seemed to run warm when updating. Overall was ok for what it offers

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ryncody,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. What you've experienced was not intentional.

      To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0539" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/ Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog ally review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device. Needs a better batttery. Powerful handheld, stunning display, versatile gaming on-the-go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good little game pc

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything I was hoping it would be, lots of aftermarket stuff for it to, i bought a dock, a d brand case for it and it plays games great, the fan is a little noisy but all in all well worth the price i got it for. I paid $450

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is AWESOME! I couldn’t be happier with my purchase. Anything you can do on a PC you can do on here. Nice smooth 120hz screen. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Handheld Gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for a good handheld windows based gaming application this is it. I’ve been able to run triple A titles on it with no issues at all. The support from asus and the community to get games to run well and do other functions with it is just a google search away. I was able to play Forza Motorsport sport around 50fps on low to medium for 2 hours on a plane ride. It also has micro sd slot and you can take the back off and get more m.2 storage.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Amazon gaming device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product for gaming on the go I suggest buying some spare memory for this product because you will use up the stock memory fast

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Glad I waited. A usable handheld gaming PC. WOW

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little monster! I was finding myself getting more and more into emulation, but I wanted to take my Steam experience away from the desk too. The couch, bed, you know, the Switch life, but PC master race style. Any of the negative talking points to the Ally are mostly subjective and speak to how the user intends to care for their tech. I purchased a dock for my TV that supports turbo 30w and extra I/O. All that flexibility, and I don't have to pack my "laptop bag" when I travel. Got it open-boxed at a great price. Win, win, win.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 1 out of 5 stars

    Ran, looked, felt, sounded great. Bricked in a day

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will lead with my final appraisal of this device while it was working as that feels more fair than just the bad end result of my purchase. After several hours uninstalling, updating, tweeking, learning, and then finally gaming I loved the Ally. I pulled down a consistent 90+ fps in Diablo 4 with some of the settings maxed but most low or off. No heat issues, no lag, no stutter. Ran well and is more than acceptable for a portable PC gaming experience. Marauders would always crash after a few seconds in the menus, Rocket League played well with no issues, Hell Let Loose seemed serviceable and looked fine to me with no crazy FPS dips or tearing. All in all the devoce is more than a solid portable gmaing option. At the price point and with the AMD eGPU total cost gets up to a gaming laptops. Whether a laptop is a better fit for you than this device is up to you? I wouod say that if the Ally has an inch or 2 more of screen real-estate I'd be in love. Heck its probaly not too hard to get a 3D printed mount for a ln iPad or tablet to sit ontop of the Ally and still hold the controller part behind it to game on a nicer bigger screen? Idk. Gotta return mine unfortunately. 1st impression was that I was returning the Ally because it didnt meet my expectations off the rip. Fast forward about 8 hours of hands on playing and tweeking while connected to the supplied power source in a 65° AC with the onboard fans wide open. I get an error message while playing Diablo at 1080p that says I "ran out of memory." It forces a restart and thwn my device simply never powers back on. No leds when plugged in or docked, non when not. No button combination forces a reboot or anything. Just a brick now. There are non in stock within an hour+ of me and the Best Buy I shop at is already 45 minutes away. Also the storage is lacking. The SD slot did work with no issues for me but is an outdated medium if you ask me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RandallDSavage,

      It is really unfortunate to hear that your ROG Ally will not boot anymore. That is definitely not the experience we want any of our customers to have with ASUS products and is not the type of quality to expect from ASUS. We recommend trying to return it to your place of purchase for a replacement unit. If that is not possible you can RMA your unit directly to us for assistance as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0063" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    One of the best computer I ever had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm, but needs additional battery bank that is not hard to find, because battery holds for about 1 hour of continues play. Small and powerful, perfect idea for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has been a definite blast!!! It’s been a great little gaming handheld and it has been extremely helpful for getting to and through my back catalogue of games. I highly recommend this device but only if you can get it on sale especially with the ally x right around the corner

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Do not underestimate the power of this device LOL

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been gaming since I was four and a half years old I'm now 40 and I would say that this is probably one of the coolest most powerful consoles that's in your hands that I've ever had. Some reviews will knock it but they are extremely hard this console kicks rear and is extremely powerful and if you can somehow afford the XG mobile you will have some god tier gaming performance that you can bring over to a party and play your favorite games

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion it's better than steam deck. Because in asus I can play the Xbox games. And the screens are a little bigger and the only bad thing is that the battery runs out very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than steam deck. Every game i want to play i play it without having to do a bunch of stuff to make it work. It just works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Sponsor me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in july when i become homeless to keep gaming, but now im about to become homeless again.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader
    Best Buy Employee

    Rated 4 out of 5 stars

    Handheld of choice

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tested several gaming handheld devices, and this is still my Go To. More expensive than a Steam Deck, but your paying for extra quality and performance. The only reason this isn't 5 stars is the faulty SD Card slot, but honestly I'd never use it anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The future of gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device will allow you to game anywhere. It is able to go from being a powerhouse handheld to a desktop (with the eGPU) teir performance. Try it out.

    I would recommend this to a friend