Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9113 reviews
(9,113 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for gaming, it doesn’t necessarily make gaming ‘portable’ because you will want it plugged in for the best performance and to play longer than an hour.. I use mine for a few different games Beamng drive, world of Warcraft …it works really good for most games however games like wow that aren’t fully optimized will occasionally freeze, do a black screen and resume eventually but it can be really frustrating ..addons like consoleport make it a seamless experience outside of that though..
I would recommend this to a friend Rated 4 out of 5 stars
Great handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, battery is a draw back but it still worth the money for the great screen and specs it has.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Amazing but poor battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The asus rog ally is good for AAA games and really good performance. The downfall is the battery life 1 hour last.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 1 out of 5 stars
Ran, looked, felt, sounded great. Bricked in a day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will lead with my final appraisal of this device while it was working as that feels more fair than just the bad end result of my purchase. After several hours uninstalling, updating, tweeking, learning, and then finally gaming I loved the Ally. I pulled down a consistent 90+ fps in Diablo 4 with some of the settings maxed but most low or off. No heat issues, no lag, no stutter. Ran well and is more than acceptable for a portable PC gaming experience. Marauders would always crash after a few seconds in the menus, Rocket League played well with no issues, Hell Let Loose seemed serviceable and looked fine to me with no crazy FPS dips or tearing. All in all the devoce is more than a solid portable gmaing option. At the price point and with the AMD eGPU total cost gets up to a gaming laptops. Whether a laptop is a better fit for you than this device is up to you? I wouod say that if the Ally has an inch or 2 more of screen real-estate I'd be in love. Heck its probaly not too hard to get a 3D printed mount for a ln iPad or tablet to sit ontop of the Ally and still hold the controller part behind it to game on a nicer bigger screen? Idk. Gotta return mine unfortunately. 1st impression was that I was returning the Ally because it didnt meet my expectations off the rip. Fast forward about 8 hours of hands on playing and tweeking while connected to the supplied power source in a 65° AC with the onboard fans wide open. I get an error message while playing Diablo at 1080p that says I "ran out of memory." It forces a restart and thwn my device simply never powers back on. No leds when plugged in or docked, non when not. No button combination forces a reboot or anything. Just a brick now. There are non in stock within an hour+ of me and the Best Buy I shop at is already 45 minutes away. Also the storage is lacking. The SD slot did work with no issues for me but is an outdated medium if you ask me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RandallDSavage,
It is really unfortunate to hear that your ROG Ally will not boot anymore. That is definitely not the experience we want any of our customers to have with ASUS products and is not the type of quality to expect from ASUS. We recommend trying to return it to your place of purchase for a replacement unit. If that is not possible you can RMA your unit directly to us for assistance as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0063" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
You will need a warranty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son with complete knowledge of some of the build quality issues around heat. This is his first gaming handheld so I made sure I got the extra warranty. Overall it’s not a bad handheld, good price, plays all types of games (low to mid settings), the battery life could be improved. I ended up returning it after the sad card reader burned out and the battery died. It stopped turned on about 8 weeks after I bought it. I ended up using the money to get one of the Xbox ally
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhillipH,
Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the issues you encountered with the SD card reader, battery performance, and overall reliability, and we regret that this led to your decision to return the device. We understand how important it is for a gaming handheld to deliver consistent performance, especially for a first‑time user, and we regret the inconvenience caused.
Your feedback regarding build quality, heat management, and long‑term stability is very important to us, and we will ensure it is passed along to our product development team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0304" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love My Rog Ally
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like handheld gaming and the ability to have the power of a low end pc with xbox compatibility this thing is for you o have over 300 hours logged with my ally it restored my love for gaming as a 34 year old.
I would recommend this to a friend Rated 5 out of 5 stars
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive enjoyed playing different type of games on it including wazone, Expectation. Thirty three oblivion remastered Only draw back is battery life but keep it plugged in and your good to go. I love the features to program custom game profiles and key combinations
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box purchase and it was like brand new.... absolutely love it... works great with steam
I would recommend this to a friend Rated 5 out of 5 stars
One of the best computer I ever had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm, but needs additional battery bank that is not hard to find, because battery holds for about 1 hour of continues play. Small and powerful, perfect idea for travel.
I would recommend this to a friendRated 5 out of 5 stars
Love Love Love
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a slight learning curve as you need to know how to set it up, but it has been a game changer. I absolutely love love love this. I can play all the games I want without needing to take up a whole tv screen or be at my PC. Definitely recommend. Just know that it will take a bit to get used to. Looking up help guides really saved me time.
I would recommend this to a friendRated 5 out of 5 stars
I absolutely love this thing!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure, there's some updates and setup needed out of the box (it is a PC, so that was expected), but that all went rather smoothly. It feels good in the hands, control layout is great, and the screen is just amazing. I installed a new 2tb ssd upgrade. This was also very easy to do. Asus has how-to videos online, just make sure to update everything thru the MyAsus app first. Then you can use the automated cloud recovery to reinstall everything. I also own a Steam Deck but this will be my new go-to when I wanna do some handheld gaming.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
Not as great as I thought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the rog cuz I wanted to play PC games in handheld mode. It was alright. Ran great. But the console was heavy and needed constant charging. Didn't last more than a little over an hour running on battery. Also wrists started hurting from holding it for a short period of time. Ended up returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0274).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Love rog ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, no complaints. I'm still using it even after more than 2 years.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Honestly, Truly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic handheld PC, it plays all of my games at acceptable settings. The screen looks fantastic, especially when 120hz is enabled.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best deal for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rog ally has been a very fast and powerful device. Though the battery leaves much to be desired. This little device packs a punch. Being able to compare to current console performance
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
almost perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing performance in a small package, only downsides are the white plastic gets dirty easily and the battery life isn't that great
I would recommend this to a friend Rated 5 out of 5 stars
Recommend Ally Z1E
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great device and comfortable to hold. It plays everything from all the storefronts uou want to throw at it.
I would recommend this to a friendRated 3 out of 5 stars
Good device, needs a lower price point
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great concept and the system feels really nice but if you own a gaming laptop I think it's hard to justify ownership on this thing. It played Forza motorsport really well and control ran great. FPS will be tough on it due to stick length. When it's on sale I think it'll be a great pickup for any gamer. I liked the weight and feel much better than steam deck.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nate,
Thank you for sharing your feedback on the ROG Ally and we apologize for any issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please note there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
We will forward your feedback to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0308" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Handheld Gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for a good handheld windows based gaming application this is it. I’ve been able to run triple A titles on it with no issues at all. The support from asus and the community to get games to run well and do other functions with it is just a google search away. I was able to play Forza Motorsport sport around 50fps on low to medium for 2 hours on a plane ride. It also has micro sd slot and you can take the back off and get more m.2 storage.
I would recommend this to a friend Rated 5 out of 5 stars
BEST PURCHASE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't talk highly enough about this. I have a Switch but ever since I started playing more PC games, I have wanted the ability to continue to play those games when I travel. Now I can put more hours into No Man's Sky when I am away from my desk. This has been the best purchase!
I would recommend this to a friend


















