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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 9,113 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome device! Better than Steam Deck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is perfect. I had the Steam Deck, and when this came out, I immediately sold my Steam Deck. This decice is better in most ways - the only exception being the battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST PURCHASE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't talk highly enough about this. I have a Switch but ever since I started playing more PC games, I have wanted the ability to continue to play those games when I travel. Now I can put more hours into No Man's Sky when I am away from my desk. This has been the best purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun. Agile. As promised. Very pleased. I do get concerned about possible over heating, but haven’t had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is AWESOME! I couldn’t be happier with my purchase. Anything you can do on a PC you can do on here. Nice smooth 120hz screen. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good recommend 10/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend the ally if u like to have the portability like a switch but like the play PC games I find it comes in handy whenever I'm out and about or if I'm busy doing something at like a DMV or something just connect it to my phone's hotspot and then I can play all my favorite games I can play on my computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for playing any games bad for design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batteryvlife short ad card defect but O love playing games with usb-c connect to my monitor i am wait for its next iteration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld gamer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this gamer. It's strong point is it's hardware and that it has windows 11. It's weak points are it's battery life and that it has windows 11. I know I know but it's true. Having windows means I can run any game in my steam library. But because it has windows means it can be a bit quirky at times. That being said the lil quirks from windows isn't enough to detract from how great this handheld is. Would absolutely recommend to any pc gamer who wants a handheld. Be prepared to have it plugged in most of the time though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works well, trouble with accessories at times

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but has some issues with using a controller, hasnt worked the past few months for mine, and also has trouble showing up on certain TVs when you use the HDMI adapter. So good for what it is, but can also be fickle and you don't really have a clue why

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs Baldurs gate 3 with ease, but the battery drains pretty fast on highest settings. Stardew valley runs for about 4 hrs on the lowest setting.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ASUS ROG ALLY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this console and also I very happy with best buy service very easy warranty procces

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    There isn't much to hate about this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have been enjoying the Ally for the most. Easy interface, not as confusing as it seems and enjoy the fact I can run my emulators on it. Makes for a great handheld console for all things. All the while watching netflix when I don't want to game. Let's be honest, I love that I can dock it and use it as a computer. Pretty much replacing my computer at this point. Only downside is the speakers don't stay consistent. I plug in my own headphones so I don't get the whole crackle when playing games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good Gamepass handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good handheld computer. I use it for xbox gamepass and it works well for that. Battery life is short, but that was expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable PC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. I do wish it was a little less bulky. Other than that, for the price and portability aspect, this machine is great. Plays a decent chunk of old and new games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Better than I thought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in thinking that this thing is going to stink. But I realize that its not that bad at all. I was terrified that my sd card reader was going die, never did. It plays all my games with great performance. I took one star away because of all the sd readers that died. But fingers crossed that mine doesn't die. My best advice is if you know nothing about windows dont buy it but if you had a laptop in the past you will feel quite at home with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game on the Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and fast, play all your AAA games on the go! Plays every platform that you would on pc with a breeze

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for those with families.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! My wife and I had been gaming on the Nintendo switch for about 2 years. Handhelds is our preference because it allows for us to game with our little one, and we can all sit together. Highly recommend the Rog Ally if you are interested in handheld gaming. This is miles ahead of the switch, and with windows 11 we can play many more games. I have used the Ally for projects outside of gaming, and have had no issues. LinkedIn and Microsoft office both work wonderfully. Hope this helps anyone who is questioning this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A real Steam Deck competitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect windows hanheld for people who want a premium experience at the cost of battery life. Excellent, bright 120hz screen with shockingly vibrant and extensive color gamut.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and far above the rest. Just like having a gaming laptop. Just handheld. Ive had no issues. Battery life 3 out of 5 stars. I love asus products. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The future of gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device will allow you to game anywhere. It is able to go from being a powerhouse handheld to a desktop (with the eGPU) teir performance. Try it out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just get a steam deck

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and returned it to buy a rog ally x instead. The battery life is pretty bad and the micro sd card fiasco gave me anxiety. At the sale price of $450, I think it's worth it to just get a steam deck instead. Longer battery life, the games just work without tweaking, and you don't have to worry about bad customer service like you do with asus. If you have to have a windows handheld, this one is solid but I would shell out the extra money and get the rog ally x instead. The battery life alone is worth the upgrade.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gregg,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. Your feedback is greatly appreciated and will be passed to our Product Team for review. We understand that you have returned the product for the ROG Ally X, and we hope that it operates normally and that you enjoy using it.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0556" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus