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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 9,113 reviews
  • Rated 5 out of 5 stars

    Buggy yes, but so was the Steam Deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase, the Asus Ally addressed all my personal issues with the Steam Deck (screen, game pass support, speakers) Now the biggest elephant in the room is is it better than a Steam Deck? Honestly it depends on you as a gamer. If you are going to want to play more AAA games then the Ally all day. If you want simplicity, comfort, and still play most games the Steam Deck is the winner. I believe long term the Steam Deck will be the winner but the Ally is a wonderful device to add a touch of competition. In terms of the reviewss saying its buggy. I guess not many of them used a steam deck within the first six months of release.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great portable system. I love taking it to work with me. Only thing I wish for is a longer battery life while unplugged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG over all others!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easily best investmant I've made. It goes everywhere with me. Yes, the battery life could be better and the screen a little larger but it's been ideal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I waited. A usable handheld gaming PC. WOW

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little monster! I was finding myself getting more and more into emulation, but I wanted to take my Steam experience away from the desk too. The couch, bed, you know, the Switch life, but PC master race style. Any of the negative talking points to the Ally are mostly subjective and speak to how the user intends to care for their tech. I purchased a dock for my TV that supports turbo 30w and extra I/O. All that flexibility, and I don't have to pack my "laptop bag" when I travel. Got it open-boxed at a great price. Win, win, win.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Exceptionally terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I got this on release day as an impulse buy. Had no idea about it nor did I do any research. I own two Assus laptops and have been very happy. I mean its Asus! How bad can it be? Well, pretty bad it turns out. The product is made out of cheap feeling plastic. The joysticks have no tension at all. I have no idea how they get back in center position on their own. I literally can't feel it move sometimes. The thing gets very hot and loud. Battery life is insanely bad, just keep it plugged in. There is a 3 sec delay to register input 80% of the time. Armoury crate is an abomination, but I already knew that. If I knew that's what they used I would have never purchased it. I have only Steam installed because when trying to install other platforms like Ubisoft I literally can't type in my login info. It simply doesn't register. Same goes for Rockstar and GOG Galaxy. After reading the reviews I have come to realize that, apparently, it is perfectly acceptable to charge $699 plus tax and be a beta tester for Asus. People are expecting that the device will be great in about a year (assuming Asus dedicates enough effort into maintaining and improving this product) and thus rating the device positively. Maybe I'm old school but for this kind of money I expect a premium feeling device with smooth user experience and top notch performance. You literally get none of that with this device. Complete trash. Will be returning it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BD81,

      We sincerely apologize for the poor experience you've been having with the ROG Ally. This is not the kind of quality to expect from ASUS. Apart from the design issues you have with the product, if you perform a factory reset and update all drivers but you're still experiencing the issue then we recommend returning the unit to Best Buy. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0014" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Steam Deck Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better display and more power than the Steam Deck. Yes, Windows isn’t ideal, but its fine. More compatibility than SteamOS. Battery isn’t great but adults know how to manage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, easy to play, well build, very good sound and handling.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Handheld of choice

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I've tested several gaming handheld devices, and this is still my Go To. More expensive than a Steam Deck, but your paying for extra quality and performance. The only reason this isn't 5 stars is the faulty SD Card slot, but honestly I'd never use it anyway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tinkerers dream. I really enjoy playing games. Its a lot more powerful than the steam deck even though battery lige is pretty bad

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. FIFA 23 works perfectly at 900p. Battery life is bad. Barely lasts 1hr15min playing FIFA.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    After using a for a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the light weight, color, and display. The only complaint is the buttons and joysticks aren't that good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than steam deck. Every game i want to play i play it without having to do a bunch of stuff to make it work. It just works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I expected it to be

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who is a pc gamer and have tried many portable options (steam deck, asus flow z13, laptops and nintendo switch), I can truly say that this device has the most power. My steam deck runs windows as well and has a hard time playing cod but the ally can on low medium settings. To be able to add the asus egpu will better expand the chances for higher resolution and ugraded settings. I would recommend this device to others but as long as you know how to work windows to get the best out of your experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Handheld!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been having handhelds since the game boy so I know how far the handheld gaming industry has come. If you are new to PC make sure you watch as many videos as possible. It can be a bit tricky for a novice with no patience. It can run anything thrown at in and has ton of customization. Main drawbacks are the battery(which is to kinda be expected), not the greatest thumb sticks in the world( you get use to them, and eventually someone will come out with 3rd party ones). I mean it truly is a handheld gaming pc. Have some patience with it and you should enjoy this ride as I am. PS….My wife loves it and she never liked gaming at all!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld 2023

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a number of handhelds now including the steam deck and oneXplayer mini 6800u. After using this about a few weeks I can say this is by far the better machine. The cooling alone and how quiet it is when using it makes it the best as of now. You can get more fps due to the ability to raise the power in the armory crate manual mode. I normally play plugged in and it can boost to 50w making this thing put out higher fps than all other competitors.I would definitely recommend this to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option in the handheld space

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is very light. I love how it looks. I appreciate being able to navigate windows with the thumb sticks. VRR is a nice thing to have as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plays games well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than windows being jank, it's a great pc handheld! Played my games well and I didn't run into to many issues. The battery could be better and the asus interface needs some finessing, but if it's on sale and you don't already have a pc handheld then this is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Amazing system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Up to now I play anything I’ve been wanting to play. Which the battery life was longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    nice portable pc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really cool portable gaming pc quality is good and the softwares are super good so far no issue and it runs most of my steam games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tech!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Have a library of PC games that I have not been able to play due to time constraints, kids and work etc. So being able to play on the go with this portable beast is a pleasure. Armoury crate seems to work very well, would take some of the critic reviews with a pinch of salt since they are mostly outdated with the number of updates that Asus have been delivering. There has been an issue with the SD card, it did seem strange that the bios I was running would allow the system to run at 90C. I purposely avoided this and since they have released an updated bios that runs with much louder fan profile and lower temperatures

    I would recommend this to a friend