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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 9,113 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally runs games very well, shocking for a handheld. Does tend to warm up a little when playing a high graphics. Buttons feel good and responsive. Overall really good handheld

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed Experience: ROG Ally Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently purchased the ROG Ally from Best Buy, attracted by its sleek design and promising features. However, my experience with this controller left me with mixed feelings. On the positive side, the ROG Ally boasts impressive build quality and ergonomic design, making it comfortable to hold during long gaming sessions. The buttons are responsive, and the overall feel is premium. Unfortunately, my enjoyment was marred by a persistent issue with the right analogue stick. Despite initial smooth operation, I found that it would intermittently drift, causing frustrating moments during gameplay. This problem persisted despite multiple attempts to recalibrate the controller. While the ROG Ally has the potential to be a top-tier gaming accessory, its reliability falls short of expectations. For now, I've returned it to Best Buy and will be exploring other options. Overall, the ROG Ally offers a blend of quality construction and functionality, but its inconsistency in performance, particularly with the drifting analogue stick, leaves much to be desired. Proceed with caution if considering this controller for your gaming setup.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Maziar,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0414" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Best handheld pc

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I bought it used, it's in VERY good condition—almost new—and comes with its original box.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld PC

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go gaming or relaxing on the couch. Super powerful plays everything I throw at it. Diablo 4, Starfield, Enshrouded ect...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent device for its period

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent device, run everything at almost 100 fps but the battery is maybe its downside if u use it at its full power, overall its a good deal

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great value!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product doesn't look like refurbished at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best game in the world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the hair hair game. It is very easy to tow around and very light.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not perfect but still great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial startup is kind of a mess. Keyboard didnt work when connection to wifi so i had to use a dongle and hook up an actual keyboard. 2+ hours of updating just to get everything up to date. I really love the design of this handheld, but software needs way more work. Performance is fine, though i wish it was better. Its a neat device but if you alreadyhave a steam deck just keep that. I personally dont think this is worth the upgrade. I wouldn’t recommend this to anyone who doesnt like tinkering!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wish this was around when I was a kid.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Asus ROG Ally for my son as a Christmas present. It was a gift he did not even know he wanted. He was asking for the Sony PS5 compatible handheld. With this he's able to access Xbox, Steam, Nintendo, and PC Games, as well as access his Playstation online friends. If he wanted to he could use this as his laptop with a few accessories. He loves this thing. Took it on vacation with us and I used it also. I wish this was around when I was a kid. He told me: "Dad this was such a great present, I didn't even know I wanted it".

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You have to use RSR to get better FPS.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You must change your in-game settings to fullscreen and 720p. Then, make sure you push the little physical button on the right to bring up the overlay menu and make sure RSR is enabled. Your game will run at the at 720p upscaled to 1080p and you will get significantly better FPS since the gpu is only actually rendering 720p. This is how you get better FPS. Using this method, I was playing Tom Clancy's The Division 2 on "High" settings and getting 60+ FPS consistently. I did notice a few dips on the FPS when I was in-game in an outdoor environment and it was raining for example but it was barely noticeable since the screen has VRR.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very useful and amazing.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best gaming device I've ever owned. so portable and very useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My opinion

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it on steam and xbox with no issues with gameplay and feels good but put in mind that its a handheld so it wont run on the highest settings and playing AAA games will make the battery die faster but wont take long to recharge it. My only issue is when i got it, it was dead and while on charger and starting it up the keyboard wouldnt work till i restarted it again and it overheated while on charger the first time but was good after so idk if it was just me or device issue. only had it for 2 days with no other issue and have been using it nonstop but im not someone who has other devices like steamdeck to compare it too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great windows handheld

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great windows based handheld pc. If you use more then steam and don’t want to mess around in Linux this worked for me right out of the box. After a few months of use I easily replace the ssd with no problems. Battery life is highly variable but I see 1.5 to 2 hours most of the time but I’m not trying to maximize at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty fly for a handheld device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Asus ROG ally and the steam deck. I love both because there's room for both of them if your are a gamer in my opinion. The things that separates the ROG Ally are the 120hz resolution and windows capabilities of playing all PC games. I didn't give 5 stars due having issues with my 1tb micro SD card after a few days, the issue unfortunately does exist. I did install a 2tb SSD card to over come the previous complaint. Overall The Asus ROG Ally is a great quality portable gaming PC.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for gaming not for durability.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great to have while on the go windows gives you the opportunity to play a lot of game you can’t play on a steam deck but unfortunately it’s not a very durable handheld I’ve had is 3 months the buttons and triggers have stopped working and it’s beginning to overheat more then normal it’s a good buy but you will have to replace parts

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Josh A,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0375" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device. Needs a better batttery. Powerful handheld, stunning display, versatile gaming on-the-go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good gaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I use it both as a portable gaming device and as a small personal computer. If you want the windows experience this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am aware of a few issues that others are having with this device in the forums, but I have had a blast using this powerful little computer since launch. Not many performance issues at all, graphics are beautiful, and the ergonomics are the best of any handheld gaming device I've used. Also, the design is absolutely the best of any device on the market right now. Great buy, would highly recommend for anyone who wants to play Game Pass or Steam games on the go or in bed!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blown away of how well this runs. It has to be on medium setting for most games but re4 and 2 remake are very good on medium. Elden ring and dark souls 3 run very well on medium settings. Also the dead space remake is very well ran on medium settings. Havent had good luck with call of duty but the severs in that game are really bad even for my pc most of the time. Been having lots of fun witb it definitely recommend goving it a try for that on the toilet, in the bed, or front porch gaming experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has been a definite blast!!! It’s been a great little gaming handheld and it has been extremely helpful for getting to and through my back catalogue of games. I highly recommend this device but only if you can get it on sale especially with the ally x right around the corner

    I would recommend this to a friend