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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 9,113 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Revolutionary Device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man this thing is so cool. It really does all the games I could ever want to run portably, and the display/ease of use is fantastic. Can't recommend it enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming handheld and portable computer. Super powerful. Very responsive. I really like all the features. Battery life is not the best, but it is as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great machine but battery is lacking.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine and the graphics are amazing but the battery life leaves me wanting more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it! Needs better battery

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked it as a portable gaming pc, issue was the battery length.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best portable of the moment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for portable gaming. With each update it keeps getting better. Battery could be better, though i suspect its more of a windows problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thought about purchasing this for a while and finally did. happy with the decision. runs AAA games very well and is very comfortable and portable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Wish dot com version of Steam Deck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title is brutal but the review is honest. As someone who has reviewed IT over the past 30 years and a huge ASUS Rog fan, I expected a lot from this unit. Full disclosure, I have a Steam Deck (SD). The weight of Ally is good, lighter than SD, and more comfortable to hold for long lengths of time. The screen is bright and is also a touchscreen. Buttons are good and are laid out similar to SD without the trackpads. Where this unit falls short is the Windows 11 OS. ASUS should have reached out to Valve to license the SteamOS for this unit. Putting Steam in Big Picture mode does provide a similar navigation effect to the SD but for some reason, Windows 11 wants to display the taskbar at the bottom no matter what. Of course, I can auto-hide the taskbar (but you shouldn't have to.) For Microsoft this is a huge missed opportunity to break into a portable gaming unit for the XBOX. xCloud or XBOX Pass should have been an automatic start and overlay for this unit. The main purpose for Ally is for gaming so while having a full desktop OS is nice, it should have been buried like SteamOS is currently set on SD. Conclusion: If you want an SD, this is not going to work for you. If you want a portable gaming system based on the latest Ryzen Tech, this will work but understand the limitations of Windows 11 on this small device. I cannot recommend this to beginners or novice users.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AndrewMD,

      We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that future updates to the ROG Ally will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0119" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best gaming habdgeld ive ever owner i would advise you swap the ssd to a bigger and not use a sd card for aaa games. Other than that five stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Screen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is a great handheld with a remarkable screen. I own this and the SteamDeck and definitely prefer this over the SteamDeck. If I were to rate this product when I first purchased it I would have likely rated it 4 stars due to some of its limitations (specifically inability to charge at full capacity unless you used the provided Asus charger), but Asus has done a really good job with providing regular software updates and continues to make positive, iterative quality of life improvements on the device. I would definitely recommend to anyone interested!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld came in great condition and is fantastic for someone that doesn't have time to sit too often like me. It's appropriately powerful and offers a multitude of options for modifications. All in all it's a great handheld and powerful computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z1E is amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally with Z1 extreme chip is phenomenal. I have tried multiple different handhelds this past year and the Ally takes the cake. I'm 6'4" 270lbs with fairly large hands so, without a case, the Ally does get slightly uncomfortable after an hour or so of gaming. Since pairing witht the Skull&Co. grip case, I've had absolutely no hand pain even after several hours. If you have larger hands, be sure to factor in about $25 more for a grip/shell and you won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Steam deck killer imo.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! I am a PCMR type person but when everyone is asleep and i feel like laying down i can play my pc games in bed so its a seamless jump going from my pc to this in bed. Battery life isnt a issue for me since its always plugged in, my vehicles have a 100watt 110v plug in them. Super comfortable to hold, super powerful compared to the steam deck and the last of track pads is a huge plus for me as i hate track pads on the steam deck. I added a 1tb gen 4 m.2, 9h screen protector, asus dock, 3d printed a stand and dust cover for the external gpu socket that only leaves the usb c exposed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG best buddy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome powerful handheld device. You can take this anywhere,anytime wherever you want to. A must have portable handheld device. 100 percent satisfaction

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Battery life ehhh…

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not good. If you want a portable gaming machine to play without being plugged in then buy the Ally x instead. Pretty good performance though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Christopher P,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0562" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/#A4 Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale for $599. DEFINITELY worth that, no doubt about it. Has run every game I play at medium or high graphics settings, 900p resolution, and always 35+ fps. Most games I average in the mid 40s. Highly recommend going ahead and upgrading the SSD straight away before installing games to make it faster and simpler. I used a 1tb SSD and can store plenty of games. Heck of a unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good portable windows console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to test against other handhelds and while the software is still a work in progres. For me I like this one the most because its light, it directs heat away from my hands on gaming, and I dont have to worry about compatibility with games. The only really big issue I have with it is that I can’t use a third-party GPU enclosure as an externalt GPU. I really hope Microsoft comes out with a handheld version of windows so it can free up some processing power 

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerful little beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take my Asus rog ally to work everyday and it has been a great time, i get to llay diablo 4 durijg my break making sure i dont miss any raids and challenges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    “The Game Changer”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rog Ally is “A game changer” (pun intended). I can play ALL my Steam games and more on it. If i’m playing a difficult level, I can pause, go into Windows 11, and browse the web to find help! The build is high quality and the Armory Crate management software is always improving. If you are looking for long battery life, buy a Nintendo Switch. But If you want to play AAA PC games for an hour or two with the ability to fast charge or play while plugged in for longer play time, this is an amazing device to do it on!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    BEST HANDHELD EVER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally is great only issue is battery life but other than that a wonderful purchase highly recommend especially from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Stars for how I use the Ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great, you get a fast APU and great specs at the expense of battery. I wouldn't reccomend to anyone looking to play in enviorments where you cant find a wall outlet though. Armory crate which is the Asus version of big picture mode on steam isn't the best, but going into control panel and disabling fast startup for windows will fix almost all the issues you hear in other reviews. Once the device is setup and you tweak the fast startup option its a great expirence.

    I would recommend this to a friend