Customer Ratings & Reviews

I love this unit. I realize it's not for everyone as it's based on Windows 11. However, I supported Windows for 25 years in my career and my desktops, laptops, and tablets are all based on Windows so this works for me. Because it's essentially a handheld PC I can run Xbox Game Pass, EA Play, Steam, Ubisoft, and more on it. They have a nice interface to give you quick access to the apps you've installed. It responds very well, has okay battery life, and feels comfortable in my hands.

It's lightweight, and it gets the job done! I love being able to play my Steam games on the go or from my bed.

I purchased an open box ROG Ally that has been considered good condition on the grounds that I will have a companion device that serve both my gaming and music production. I came knowing that there are issues with the SD card reader and the UI with Windows not being the best OS for a smooth gaming experience. From this… oh boy, did I fully underestimate the issues with this device and my overall customer satisfaction. What I did not expect is me trying to get this device repaired not a month after I owned for a potential battery or processor issue after power reset errors from gaming plugged in at 30W mode. What I did not expect is how this happened just outside of the 14 day return window. As I wait for potentially a month for this repair, I reflect on the issues folks have been getting and I am baffled by 1) ASUS quality control being lackluster and 2) Best Buy having the audacity to apply a 14-day return window for a device THEY know has a lot of issues. I honestly don’t know what could make this right, but I definitely don’t feel good with ASUS or Best Buy. ASUS for its history of being unreliable company when it comes to customer support and service. Best Buy by sticking to their guns with a hard return policy for a product with quality issues. I am not happy with this product from an experience standpoint. Get a steam deck or a Lenovo go instead. If buying PC components or a laptop, avoid ASUS.

Great platform. Set the standard for others. I'd definitely purchase again in the future. It runs a bit hot, but to be expected for first gen. Honestly it's worth the money.

Excellent device for portable gaming and an absolute emulation power house I was amazed with how well it ran games straight out of the box (Starfield, Hitman3, Hogwarts etc..) but after some fine tuning and tweaking with a 1600x900 res mod this thing can run almost anything with the right settings mind you this isn't as easy of a setup experience as the steamdeck but it's well worth it especially since it outperforms it by leaps and bounds. I highly recommend investing in larger internal storage down the line since 512gb will go by in a flash.

Great, but battery needs to improve. Good screen! Controls are fine

I use this to play steam games! It runs great and the screen is vibrant!

Runs pretty well, hooked it up to meta quest 3 and it ran all the vr steam games on medium ( still better then meta native games).. go with the x if you have the money.. the only egpu these work with are theirs and they expensive.. cost more then a regular gpu...

Great machine ! Works well. Took some time to figure it out and get it working but works really well!!

Great system so far with and without its flaws been about a month and couple weeks and can say it’s great system for the money … not saying that it’s better in optimization then steam deck because steam deck is still a easier and better experience when playing games. ROG ally is better performance the steam deck but still needs couple updates to make system run great and as flawless as steam deck … I would definitely pick one up if you haven’t yet …

Has to the the best handheld I've used. Haven't had one issue. Only wish the battery lasted long but that's what ya get for it being small.

Incredible display, speakers, and very good performance. That's all great, but Asus decided against proper QC and now I'm one of many with a dead/malfunctioning SD card reader. Their communication with this has been relatively poor and I simply cannot recommend it until this is properly addressed.

Great product , as advertised and no issues so far.

Ive been loving every second, even my girlfriend loves it, cant keep her off it lol. The only thing so far im worried about is the sd card problems, im nervous to use one. But will try to with a small sd card first!

Great product overall from qaulity, feel, value, and performance. The first cons is the battery life is limited on most titles. Probably an hour max on higher end titles. Low resource games you can play for a long time. The second con is the user expierance is definitely for someone more technically inclined. Not as simple as a plug and play console but if you are looking at this device you probably are a more technically inclined person.

Good but battery life is bad screen and controls are high quality

When you're an esports player who goes out a lot, this is for you. But the battery life is not satisfactory. Performance can meet almost all games (60fps)

I bought this for my teenage son. He was looking at the Steam Deck but a lot of his favorite games are not on the Steam platform. After reading many reviews and comparisons for both sysytems i decided to go with this one. My son absolutely lives ut. He carries it around all through the house. It has great graphics, great battery life, great storage, and even more impressive operating speed. There isn't a game he has tried that didn't work flawlessly. Absolutely worth the money.

This is my first handheld PC gaming experience and it has been a really solid one. I have been lucky and not had a single issue, but i am also worried that there might not be consistent support for the device. If you dont have the Steam deck, i would definitely pick-up the Ally as it feels cutting edge. If you want something reliable for now though, I would jump towards the steam deck. I want this to succeed, so hopefully we continue to get support!

Good product, however, many small issues trying to play PC games on a handheld device that is running windows and attempting to mimic a console.