Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9059 reviews
(9,059 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great and runs really well. Four stars because the LED lighting in one of the joysticks glitches.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Rated 5 out of 5 stars
Runs well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic little power house however don’t expect much of the battery life… i recommend external power bank when on the go
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Surprised at how good it is!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning a Steam deck for the past year, I’ve been extremely pleased with the ability to play games that were off limits on the deck. I’m familiar with Windows for gaming, but mostly a Mac user. I’ve been very pleased with how well the Rog Ally works given the normal exceptions you need to make for Windows. Yes, there are more updates and tweaking necessary than a more closed platform, but as usual with Windows, you get maximum flexibility and ALL the options. I’ve enjoyed my time with the Rog Ally so far, and would definitely recommend it.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Sweet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ally is a pretty neat little device. As more updates roll out this thing will have the optimization I think many gamers are looking for. Compared to the Alienware or the ROG Big Rig I custom built it can handle solid 1080P graphics and I average 70-80 fps on the really GPU intense games like Dead Island or CP2077. The option to dock it and connect keyboard and mice through Bluetooth is nice. If you are trying to game on a budget I would recommend this. If you are looking for something a little more powerful for the price point stick with a Ps5.
I would recommend this to a friend - Cons mentioned:Battery life
Rated 4 out of 5 stars
Good Windows gaming handheld.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good handheld gaming device. There are some quarks, but there are workarounds to those (admittedly Windows 11 driven) quarks. Full HD gameplay at mid quality graphics will get you what you want. Battery life isn't that great (about 1-2 hours for AAA games), but you should go into this purchase knowing that. Full Windows 11 experience.
I would recommend this to a friend - Cons mentioned:Battery life
Rated 4 out of 5 stars
Good value for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find myself using it everyday. Areas of improvement would be better ergonomics and better battery life. The sharp edges can be uncomfortable to hold for a long time.
I would recommend this to a friend - Cons mentioned:Sd card reader
Rated 3 out of 5 stars
Great Device, Terrible customer service.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally is a great little device. Whats keeping this a 5 star product is the hardware issues. Asus poorly designed this device. It fries SD cards, with mine i had to RMA after two months because the left thumb stick only inputs up and does (known defect). The process to get this swapped out is terrible. If your device defects past the 14 day return window, bestbuy will not help you even though they have a deal with ASUS to handle RMAs. Best Buy will only send it to Geek Squad and you wont see your device for 15 days. Geek Squad was rude and was angry that I followed ASUS instructions to wipe my device before sending to them. They asked "how are we to test it if you wiped your device?". Just beware the head ache of your device defects.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Skurny,
Thank you for sharing your feedback on the ROG Ally. We regret to learn that you had to get the device repaired within 2 months of purchase. This is not the quality of service we aim to provide and it is not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. On behalf of ASUS and the reseller, we sincerely apologize for the issues you've faced with the device the repair process, and the inconvenience caused.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0229" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Life Changer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been thinking about this for a long time. Despite having a steam deck, it doesnt do everything I need in one device. I knew the Legion Go was coming out and it was another option I weighed in mine. However I saw this open box for a great price, I have relatively small hands and from what people says the Go makes even big men’s hands feel small, and I had good experience with Asus. Upgrading the internals was much easier than even the Deck. Honestly was worth it and really happy with it.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
My new Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a machine that is going to age like fine wine. Amory Crate still needs work but Windows is not a hindrance. Just keep expectations in check. Its not going to run Cyberpunk full blast but Im not looking to play a game like that on a 7 inch screen anyway. Its nice to know that if I tone it down I can though. Ive had absolutely no problems with my Ally that would have damaged or corrupted the system in any way. Been using it since day one. Armory crate is the only thing that really needs work still as of 7-19-23. Buy it and game away.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Rog ally extreme it is very portable packs power and love the feeling in your hands also love best buy.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Rated 4 out of 5 stars
Great Device but……
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device worked amazing overall, the only complaint I had was the battery which led to its return.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Could’ve been great. Instead was a nightmare.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an absolute nightmare trying to setup the Ally. Initially couldn’t get the keyboard to pull up in the window setup. After restarting it worked. Then when I was setting everything up I kept getting armoury crate errors during the windows setup. After finally making it into windows everything was good….. until it wasn’t. After updating the Ally I went to enter my pin and it gave me an error saying my pin was unavailable and to setup a new pin. I just changed my number on my microsoft account so it was asking me to enter a code sent to my old number to setup a new pin… My only option was to reset the ally because everytime I pressed the back button to try and login to a different microsoft account to setup a new pin it would kick me back to the enter pin screen. I ended up having to hook up a keyboard and getting to the recovery screen to reset the ally. After finally going through everything for the second time. I installed updates and the ally kept going through a continuous boot where the thumbstick leds would keep turning on and off. Had to hold the power button and manually power it on to get it to boot correctly. Once it booted guess what happened AGAIN! I got a message saying my pin was unavailable again befofe I even got the chance to try entering it. Needless to say I’ll be returning the Ally. What a massive uneccesary headache and waste of 5hrs of my time trying to get everything to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jordan,
We sincerely apologize for the poor experience you had while trying to setup the ROG Ally. We understand how frustrating this was for you and we want you to enjoy the product. Please following the steps in this FAQ to help setup the ROG Ally: https://rog.asus.com/us/support/FAQ/1050046
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
PC Gaming On the Go
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a nice handheld that plays pc games and functions as a mini handheld pc this is an amazing device to have, you can play simple indie games, or play all your triple a games such as god of war, spider man, or anything inbetween, not just that but you can also set it up as a desktop. All you need is an adapter, a wireless keyboard and mouse, and you're all set to do school work or browse the web. Theres alot you can do with this device, i wouldnt recommend it for children since it really is just a portable handheld laptop/pc
I would recommend this to a friendRated 5 out of 5 stars
ROG Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love it, i also have a steam Deck really like both, I'm afraid of using an SD card though, but i only bought it to play Destiny & COD MW2
I would recommend this to a friend- Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. Awesome handheld for a multitude of games - loving taking Destiny 2 on the go and of course rhe hige libary of old amd new games.
I would recommend this to a friend - Cons mentioned:Battery life
Rated 5 out of 5 stars
Asus yay :)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pc games on the go as long as their is a power outlet close because you only get about a hpur of play time unplugged. Which i better then i expected
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Rated 4 out of 5 stars
Buy it for the road
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome display. Battery life is so so but the performance is quite good. Diablo on it is slamming!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Asus Rog Ally: A great Handheld Gaming Device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really amazed about the performance and playing all my games from my gaming laptop without carrying my have gaming laptop. If you arw planning to buy a handheld gaming pc choose this one there is another one comming out next month the only reason. I dis not chose it because it has the same processor and performance except for battery, and additional type c port.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Gaming dad Ally
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little device, as a dad that games this is great to grab some game time when the little one naps. Does take a little bit of PC knowledge to tweak some settings and get it working correctly but nothing to complicated. I bought one for my brother as well who is not that great with computers and was still able to get everything set up and enjoys using the device. For the price you cannot beat it, this is truly an ALLY to a gaming dad.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Rated 5 out of 5 stars
SSD upgrade for sure
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat device ever. One flaw, battery life. Make sure to plug it in for after play
I would recommend this to a friend


















