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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 9,113 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect handheld pc.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hand held pc. Plays Starfield perfect. Only wish they had a larger ssd but it’s super easy to replace it with a larger one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great employees

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with Best buy has always been supercalifragilisticexpialidocious!! The employees there always know the information I ask about the products I'm trying to buy which results in me buying. This Rog ally has played everything I've installed on it and bought have I tested it. I got it for my birthday and haven't regretted it at all. If you are used to playing Windows games then you are going to be right at home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Coul be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is beautiful and feels good in the hands. Performance is good but still has some bugs that needs to be addressed and windows 11 sometimes makes it impossible to use. Battery life is terrible, specially if you want to play AAA games on the go. Probably need to wait some time to see if it improves with software updates but overall is a great device

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kaploc,

      We truly appreciate your feedback on the ROG Ally. Please note that there will be future updates to improve the overall system performance, system stability and other quality of life changes. We would like to hear from you what changes would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0131" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Ally r1 extreme

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handle Pc is amazing I’m enjoying playing lots of my AAA game titles that I loved on the ps5 and Xbox man does this thing does its job well with those games I was impressed with what it had to offer and I really had to buy this device and see for my self and it delivered 10/10 for me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good little game pc

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything I was hoping it would be, lots of aftermarket stuff for it to, i bought a dock, a d brand case for it and it plays games great, the fan is a little noisy but all in all well worth the price i got it for. I paid $450

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming is fun again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this thing. I also have a Steam deck and wanted to try this because I play Xbox games. The screen is so much better than the Steam Deck and I actually understand Windows vs Linux. Its just built entirely for a different consumer than the Steam Deck and that consumer is me. I would not hesitate if you have the cash and are looking to get into handheld gaming and want to play games outside of the Steam ecosystem easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Rog since the day it was released frim Best Buy and I love it. Mind you I am coming ftom 100% console play, therefore never really been into PC gaming. I could never really get into the aspect of gaming from a gaming PC, even knowing they have better preference. Therefore after months of research I went with the Rog over the Steam Deck. My reason was based on overall the Rog has less limitations than the competition at a great price. Ive read countless nitpicky reviews from PC gamers that leaves me asking why they just didnt stick to PC.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld console for casual gamers

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my Ally. It handles all my games perfectly, runs smoothly, and looks beautiful with the lighting effects. I did upgrade the SSD for more storage, and I followed an Asus tutorial to do that and it was super easy. I highly recommend it to gamers who enjoy handheld consoles like the Switch, but want to play a wider variety of games with mods and custom content. It's awesome, I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Mixed feelings.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance for a handheld PC. Supporting software is not perfect but very good and almost convinces that this is a viable handheld gaming device. Poor battery life as a Windows PC. Terrible battery life as a handheld gaming device. SD card is susceptible to overheating by design. Inefficient when you want battery life.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great product, yes battery could be better, but for weight and size perfectly acceptable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good device, crappy retailer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device and does what it's supposed to do. Knocked off a five star because best buy sent me a code that is invalid for game pass and I'm pretty upset about that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld PC buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up on a recent sale. Absolutely one of the best choices I have made. It can play most of my pc games with ease and it's so convenient. Upgrading the SSD was easy, and adding a USB C dock, wireless keyboard/mouse made gaming from my bed easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portability King

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Specs, size, sound quality, weight, power. Best in class. Only con is the slightly lesser battert life compared to others.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surprised at how good it is!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning a Steam deck for the past year, I’ve been extremely pleased with the ability to play games that were off limits on the deck. I’m familiar with Windows for gaming, but mostly a Mac user. I’ve been very pleased with how well the Rog Ally works given the normal exceptions you need to make for Windows. Yes, there are more updates and tweaking necessary than a more closed platform, but as usual with Windows, you get maximum flexibility and ALL the options. I’ve enjoyed my time with the Rog Ally so far, and would definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little gaming pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go gaming or playing at home on the dock. If you already have a gaming pc then this is definitely a luxury item you may not need, but if you're looking for your first gaming rig and want something portable (and the highest graphics settings arent a requirement for you.) This is the perfect set up imo. Easy to use interface, simple set up, and the best part is being able to pay games across multiple platforms, not just steam. And upgrading the ssd is a snap.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good for its purpose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to play on different games on different launchers. Works great with both epic games and steam. It is the perfect handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is a pretty neat little device. As more updates roll out this thing will have the optimization I think many gamers are looking for. Compared to the Alienware or the ROG Big Rig I custom built it can handle solid 1080P graphics and I average 70-80 fps on the really GPU intense games like Dead Island or CP2077. The option to dock it and connect keyboard and mice through Bluetooth is nice. If you are trying to game on a budget I would recommend this. If you are looking for something a little more powerful for the price point stick with a Ps5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great value and great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. it has definitely been one of my best purchases. I bought the asus adapter from best buy also and together I have a gaming pc and regular computer for regular tasks. Love this thing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a great device my only problem is the battery life isnt great thats all

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Great for games running less than 1080p

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This console REALLY needs an extra heatsink, because it will get VERY hot on the back while its in Turbo Mode, and the only way to get higher than 30fps is to be in Turbo Mode. Works great for being a portable windows device, but many of the higher end games will only run at 60fps if you keep the resolution at 720p.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear W Helmick,

      We appreciate you sharing your feedback on the ROG Ally. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0200" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus