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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9058 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 9,058 reviews
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    GREAT FOR THE PRICE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld. A little fine tuning on mist games but can get most to work. Wish it had usb 4 to connect external graphics card like its pricier brother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice device, feels good in the hand. Battery life is mediocre though

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    rog good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is perfec and very good. i recommend this item is good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerhouse Handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine. Yes, the updates take forever but it is Windows-based, and that's just what Windows does. Watch a guide on all three areas the ROG updates to ensure you are ready to go because once you are ready to go this thing is a powerhouse. I can remote-play my PS5 and it's perfect, I can play FFXIV online and it runs amazingly, and I can link up Steam, Battle.net, and X-Box and play all my game libraries from one device.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Love it but...

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need this, then get it. Otherwise, don't spend your money. Yeah, it is great but the battery life drains pretty fast. I will be gaming for an hour and the battery is at 50 percent already. Honestly, if you have a PC already and you are not on the road too often, then stick with Phone/Mobile gaming because this is not worth it unless you have to try something new that plays PC games, then go ahead because the best thing about it is that you can play games on here natively than playing gaming via stream so you can the best performance but you might have to lower the quality since it does not have the best hardware to play at ULTRA settings. Overall, I love the style of this but the battery life goes down quickly over an hour. Good audio. Okay controls if you are able to grip the side when playing FPS games. Download PC games (Xbox Pass, Steam, EPIC, etc.). I love the idea for this but the battery drainage and less usage for this device are the downside for me since I game a lot on my PS5 and PC...and also less traveling.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Brandon,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0276" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Still a great device.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this device for over a year now and have had no issues at all with it. Almost perfect. Looks better in my opinion over the new X version. For the price this can now be had, this a the best bargain in handheld gaming PC anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Steamdeck and Rog Ally are the best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with the steamdeck . It totally 2 different machines, steam perfect for daily gaming like grab&go but some of the games can’t play on steam (ex Forza5, cyberpunk lacking alots , GoW running really bad during graphic…) . Ally is different animals can be played them all cause base on pc running both versions steam and xboxpass. They both still amazing machines for me .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Handheld...No mobile PC!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent. The ROG is a powerhouse and easy for travel. Perfect for my lifestyle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love this thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! Some of the most fun I've had in one device in a long time, if not ever! From Fortnite and Palworld, to emulation and classic PC games, this does it all. In my hands, or on my TV, the games and good times just keep coming! Asus has done an amazing job at making it easy to change all necessary settings on the fly - the buit in UI is effortless and fluent. I cannot recommend the Rog Ally Z1 Extreme enough!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is a beast. I haven't had a problem playing any games on game pass or steam.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog ally z1 extreme

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning was a little concern of this product but it was at excellent purchase, now I can play on the same games that I have on my Xbox thanks to the play anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight easy to use and the brightness is great. Only con is rhe battery life but that is expected from a high performance sevice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good handheld device. Excellent for long ride car, Especially Vacation, Recommend buying for your kids or yourself. Long battery good Fps for games. The Storage is alright, But 500 Gb is good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Ally Rocks!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is Beast of a gaming machine, I honestly read the reviews and expected it to be buggy, but that was not the case. I just ran the Armory Crate and Asus updater and it has run my games flawlessly. Battery life is a bit low (2hrs) heavy gaming, but the performance of the Ally more than makes up for it. Definitely my favorite gaming device and would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Love my new handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ASUS ROG Ally is great. I like how I can play most of my games on Steam and Xbox Game Pass. There are some minor quality of life interface that would've been great, like navigating through the desktop. Otherwise, I love it. I have an Xbox Series X as well but i haven't had much play time with thar since getting this device. I'd say if you’re not exclusively getting your games through Steam, this is the handheld device for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing little handheld computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great right outta the box and set up was simple. Plenty of videos online to get you all set up. Prepare to tweak some things to get the most out of it and read up what you don't understand. Had it up and running in a couple hours. Runs games incredibly well, sound quality is fantastic, and has so much potential depending on how much effort you wanna put into it. Highly recommend for the patient gamer who's okay with lookin up how to configure everything to get the most out of it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good, but probably not what youre expecting.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a great device, and just because it can run most games at decent graphics, doesnt mean you should. The battery life is atrocious, and it lacks the ability to smoothly play any modern triple a game. If you have a good internet connection it is great for Xbox Cloud Streaming, but for that logitech has a much cheaper solution.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Hunter,

      We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number " N2306018106-0103 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays games really well but not for very long due to a short battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well worth it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to compare to my Steam Deck. Immediately upgraded the storage to a 4tb M.2, and i havent touched the Deck since. I made the Deck a dual boot machine with Windows as well, and this thing handles Windows so much smoother. Completely recommed if youre on the fence, make the purchase. Ordered this little beast online. As always, Best Buy had it here the next day, so overall very happy from start to finish.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Present for my girlfriend <3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my girlfriend last month <3. She was asking for it for months (she’s a technology/gamer girl) & I was finally able to get it for her & her reaction was so cute!!! It looks super cool, the lights are sick & the travel case is really flattering. She legit takes it everywhere. My best gift for sure!

    I would recommend this to a friend