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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9058 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 9,058 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a great little handheld pc. Some games work out of the box, with little to no changes in settings. Some games you have to constantly tweak to find the sweet spot to run them, especially on battery power. It's not perfect, but it works and does show potential

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device for on the go. It can handle quite well with newer games! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    This is true on the go gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, being able to game on the go and play triple AAA titles anywhere you are is just amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of my best purchases in a long while

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this every day since I got it, the only down side is the battery but I replaced mine with a bigger one so now it's perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great gaming handheld device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great gaming machine. But battery was disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Heat dissipation
    Best Buy Employee

    Rated 3 out of 5 stars

    Great for games running less than 1080p

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console REALLY needs an extra heatsink, because it will get VERY hot on the back while its in Turbo Mode, and the only way to get higher than 30fps is to be in Turbo Mode. Works great for being a portable windows device, but many of the higher end games will only run at 60fps if you keep the resolution at 720p.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear W Helmick,

      We appreciate you sharing your feedback on the ROG Ally. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0200" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly happy with the ally. Its a cross between a laptop and a gaming tablet. Its very obviously geared towards PC gamers, so if you arent familiar with steam or windows gaming, it'll be a little difficult as its not made like a nintendo switch. If youre willing to put the effort in to learn it, its an awesome handheld that you can also use as a mobile PC if you connect a wireless keyboard and mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    I love this thing. Flaws and all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. Im always on the go and barely have the time to game on my pc anymore. This is the perfect console for me. Now it may not be for you as this is windows 11 and its got bugs and issues (sd card error, updates, etc etc) but if your not scared of a few bugs and are willing to put in the effort, this is a perfect device for on the go gaming. Just make sure you know what you are getting into

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MicroSD Card Reader Issue Not Fixed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great gaming machine overall. I was EXTREMELY reluctant to buy it because I absolutely did not want to deal with Windows and all of the challenges, bugs, tinkering, etc. that comes with it. For that reason, I was much more interested in the Steam Deck. However, since getting this, I have actually not had any problems with Windows. It has been smooth sailing in that regard, surprisingly. There were a lot of updates at first, but that was fine. Overall, I am happy with the device. BUT, there is one HUGE caveat. There is a big issue with the microSD card reader and as of now (September 2023), the issue still has not been fixed. Basically the SD card slot is unusable for a lot of people. One of the features of the device simply doesn't work at all and that is unfair to consumers. People have found workarounds and that's great, but consumers should not have to do that. Promised features of devices should actually work. This is not asking too much. So, I cannot give it a 5 star review while this issue persists for so many users.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best portable device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been loving my ally so far. Runs all my games with no issues. Great for someone who is on the go or wants to relax in bed.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Roy Ally: Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great handheld device running windows. Decent Battery Life, amazing screen. Lightweight and incredibly portable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A excellent gaming handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving it cuz I'm able to play some of my favorite games on the go or on the big screen if I needed to that normally you can't do on other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing device, future is bright for the ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can run red dead redmeption 2 at native resolutin and combination of medium/high (with ultra textures) at 60 fps in performance mode. Also enjoying diablo 4 at 60+ fps in my desired settings… windows can be a pain, and the software is new.. so you kind of need to be patient.. but the support is there and I believe the device will only get better with time. Havent ran into any issues that resukts in unplayable gaming, just need to learn how to operate it while its in the early stages. Excired for the future of the ally

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Gaming Pc that's a handheld.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros +powerful gaming handheld +can multitask while gaming +cool looking and decent ergonomics +can run emulators like a boss +can play pc games 1080p (30fps on AAA) Cons -software a bit buggy and awkward at first but might get fixed -windows might not be for everyone -not a full console experience like the psp , ps vita or nintendo switch -still needs software updates since its a bit of mess

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice device. Lower rating is due to the fact that windows on a handheld is really not fun. It’s not designed for a handheld touchscreen. Build quality is solid. Fan noise is ok on 15-18w but at 25w gets a bit loud. Screen is fantastic. Performance is great at 30w plugged in.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Anthony A,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.

      Please note there will also be future updates to the ROG Ally that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0292" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Best Buy product demo, rog ally, gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where do you go to demo and play the best handheld gaming device? Best Buy every day of the week! Love the device and trying it out before buying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the thought process overall of the device, and well executed. The only issue is the battery life. I am still using it for both work and entertainment, regardless of me having to charge it if i play “Cyberpunk 2077” or “Baldur’s Gate 3”. Good battery life if you are playing older gen games like “Persona 5” or “Final Fantasy XV”.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great condition works like new and awesome handheld love being able to play games away from my pc!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great device, defintely worth it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has gotten much better since release. The updates helped with performance and now it turns on and you can just play. Runs games very well and medium settings. I'm very impressed with the hardware and screen. I wish it had quick resume like the Steam Deck. Hopefully it'll be added in a future update.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is powerful and a joy. Only bummer is battery life but well worth the trade off for power.

    I would recommend this to a friend