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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 9,113 reviews
  • Rated 4 out of 5 stars

    Good for gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays games really well but not for very long due to a short battery life.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dissapointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I bought came with a dead charging brick. I had to exchange the whole thing and get a new Ally. As far as the unit itself, it worked as intended for the 10 days I had it. I ended up returning it and getting a Steam Deck OLED. Yes it less powerful but it feels so much bettter in the hands, has a better screen, the build quality is superior, and I’m not constantly worried about the Ally breaking (many issues have been reported) and having to deal with Asus support. The Ally, for me, felt rushed, cheap, and unfinished. While I didn’t have any major problems, other then the charger, and 512GB not being enough space, for the price, the thing doesn’t even come with a cleaning cloth or a case. I also got tired of using Windows in such a small device. Using the touch screen to set things up or change settings got old fast. The use of the mouse with the thumbstick is just bad and clumsy. The battery life is terrible as well.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MrFig,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0387" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Good but

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device. Battery bad. Screen too small . They did better in rog ally x

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Johnnyson,

      Thank you for your feedback on the ROG Ally. We’re pleased to hear you consider the device a good product, and we recognize your concerns regarding battery performance and the smaller screen size, particularly in relation to the enhancements introduced with the ROG Ally X.

      To address the battery issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0305" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Rated 5 out of 5 stars

    Good for everything

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device required wifi which limits how mobile it is but hopefully wihtba hotspot it’s better. People complain that it’s hard to use it is a little more complicated but it’s a device that put together video games a computer and makes them mobile the battery could last more but I’m sure it happens like this cuz my gaming laptop runs out of battery constantly so this is probably the best it’s gonna get for a mobile device and considering the size.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a great little handheld pc. Some games work out of the box, with little to no changes in settings. Some games you have to constantly tweak to find the sweet spot to run them, especially on battery power. It's not perfect, but it works and does show potential

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus rocks!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an ultimate gaming console.checks all the right boxes in terms of power, user experience.I wasn’t sure what to expect going into the Ally – the performance capability combined with the Windows OS was really appealing, but I’d never used handheld PC before and my own experiences with handheld gaming devices has been mixed. I have about 15 to 20 hours on the Ally so far, and I’m overall pretty pleased and impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a steam deck with this and couldn’t be happier! The screen is fantastic and the performance is much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Rog Ally: A great Handheld Gaming Device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really amazed about the performance and playing all my games from my gaming laptop without carrying my have gaming laptop. If you arw planning to buy a handheld gaming pc choose this one there is another one comming out next month the only reason. I dis not chose it because it has the same processor and performance except for battery, and additional type c port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a blast. It is perfect for me, I cannot play on my xbox as I use to, not even with remote play. I use my Ally to play on the go or when my wife uses the tv. Just finished spiderman remastered and fallout 3 when before it was really difficult for me to sit on the couch and play what I wanted. The only con which is also a pro is windows, I choose the Ally over steam deck to play games my xbox games but windows can be sometimes hard to work with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROG Ally 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfect for my needs and the game play, awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerhouse Handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine. Yes, the updates take forever but it is Windows-based, and that's just what Windows does. Watch a guide on all three areas the ROG updates to ensure you are ready to go because once you are ready to go this thing is a powerhouse. I can remote-play my PS5 and it's perfect, I can play FFXIV online and it runs amazingly, and I can link up Steam, Battle.net, and X-Box and play all my game libraries from one device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld gaming and mini pc. I love it. The only drawback is that battery life is just eh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays all the games i could want very well. Battery life is a bit short on more demanding games but its quite powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Fun In Small Formfactor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld computer that you can also play gamesand movies on. Excellent responsiveness of controls during gaming. No lagging or stuttering noted. Great device all the way around

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love this thing. Flaws and all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. Im always on the go and barely have the time to game on my pc anymore. This is the perfect console for me. Now it may not be for you as this is windows 11 and its got bugs and issues (sd card error, updates, etc etc) but if your not scared of a few bugs and are willing to put in the effort, this is a perfect device for on the go gaming. Just make sure you know what you are getting into

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! Some of the most fun I've had in one device in a long time, if not ever! From Fortnite and Palworld, to emulation and classic PC games, this does it all. In my hands, or on my TV, the games and good times just keep coming! Asus has done an amazing job at making it easy to change all necessary settings on the fly - the buit in UI is effortless and fluent. I cannot recommend the Rog Ally Z1 Extreme enough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ASUS ROG Ally is great. I like how I can play most of my games on Steam and Xbox Game Pass. There are some minor quality of life interface that would've been great, like navigating through the desktop. Otherwise, I love it. I have an Xbox Series X as well but i haven't had much play time with thar since getting this device. I'd say if you’re not exclusively getting your games through Steam, this is the handheld device for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this handheld PC ROG Ally way better than steam deck. The only problem I have is the battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device, future is bright for the ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can run red dead redmeption 2 at native resolutin and combination of medium/high (with ultra textures) at 60 fps in performance mode. Also enjoying diablo 4 at 60+ fps in my desired settings… windows can be a pain, and the software is new.. so you kind of need to be patient.. but the support is there and I believe the device will only get better with time. Havent ran into any issues that resukts in unplayable gaming, just need to learn how to operate it while its in the early stages. Excired for the future of the ally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good handheld

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to add to my handheld gaming device collection. I find myself using the ROG Ally and Steamdeck the most out of all of them. Anything I play on the switch or PSP or the Vita or other emulator based handhelds can be playing on the ROG Ally, since it runs on Windows, most things are click and play, sure a few games might need some tinkering but its definitely not a dealbreaker.

    I would recommend this to a friend