Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9113 reviews
(9,113 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great handheld
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great piece of tech, few bugs out of the box, but a few updates later, it runs great
I would recommend this to a friendRated 4 out of 5 stars
Great, until micro SD card reader malfunctions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing product, however, the major issue at the moment is the micro SD card reader. ASUS has acknowledged this issue, but unfortunately my first rog ally’s micro SD card reader stopped working after about 11 days. I’m hopefully that it’s more of a firmware issue so I have ordered a replacement. Other than that, it is an excellent gaming device if you have a bit of technical expertise.
I would recommend this to a friendRated 2 out of 5 stars
I feel like this thing was released too early.....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like the rog Ally. I've had it for just over two weeks, luckily I'm still eligible for a return, so I'm going to pursue that return. Hour plus setup process to begin okay I was okay with that it's just a Windows computer... But in the proceeding weeks of using it I've had crashes, I've had my micro SD card be destroyed by it. The card literally is dead will not be read in any other computer. There's the firmware issues, the horrible battery life even on 10 watts I found on some lower powered games I still get maybe an hour at most I can literally watch it count down almost with the seconds. I really wanted to like this as I said but I feel like it's a beta that got released to the public possibly even an alpha product. I like Asus I have an Asus gaming laptop and it works great. But unfortunately the April 1st announcement date of this almost feels like it's fulfilling itself.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh,
We are truly sorry to hear about your disappointment in the ROG Ally. This is definitely not the type of experience we want any of our customers to have with ASUS products and it is not the norm. There will be future updates for the ROG Ally that will improve overall system stability and performance. If you do not wish to wait for future updates then you can return the product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0029" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a gaming beast......if you know what you're doing. This is not a out of the box plug and play device. It requires a hefty initial set up. After that tinkering and getting games to run how you want will still require tweaking and testing. If you're familiar with windows and such you will have a blast if you have patience. I love this device, I'm sure Asus will hash out whatever issues arise/exist.
I would recommend this to a friendRated 5 out of 5 stars
Best purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning and playing it for a week i have decided its the perfect power for the price it blows the steam deck away by 5x.
I would recommend this to a friendRated 3 out of 5 stars
Rog ally good for anywhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming machine graphics are great looks good on tv too only issue is battery dies very fast.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Greeneggrolls,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0576" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/#A4
Rated 4 out of 5 stars
Great Handheld Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great with most games. New buyers should understand that this is not an ultra pc or gaming laptop. It runs most games effectively however some games require and external mouse and keyboard. The games with higher graphics also will probably on get about 20-30 FPS on this device. However this system is everything I was looking for in terms of the games I play on it.
I would recommend this to a friendRated 4 out of 5 stars
Nice device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for playing games and retro games, only draw back is the battery life,
I would recommend this to a friendRated 3 out of 5 stars
Good but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice device. Lower rating is due to the fact that windows on a handheld is really not fun. It’s not designed for a handheld touchscreen. Build quality is solid. Fan noise is ok on 15-18w but at 25w gets a bit loud. Screen is fantastic. Performance is great at 30w plugged in.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anthony A,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.
Please note there will also be future updates to the ROG Ally that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0292" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Perfect for PC games in the go!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fun and perfect to PC games on the go! Had my eye on this for awhile and finally got one. Not disappointed.
I would recommend this to a friendRated 3 out of 5 stars
Performs pretty well but needs a lot of tuning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is definitely a powerful portable, and can run AAA games pretty well on medium settings. Screen looks great, but the controls are subpar compared to a steam deck. The overlay for choosing games is also an afterthought at best, as you get kicked out into normal windows A LOT, so you never forget thisnis a windows machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Griff,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend up[dating the Bios which improves system performance.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0027) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/IOTHMD/Image/BIOS/113368/ASUS_RC71L_322_BIOS_Update.exe?model=ROG%20Ally%20(2023)
Rated 5 out of 5 stars
Portable PC Power!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really have enjoyed the Rog Ally. Wish it had more storage but it still gets the job done. Little slow when off the charger and kicking up the graphics all the way up.
I would recommend this to a friendRated 3 out of 5 stars
Amazing device with one manor flaw…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ally is an amazing handheld, You can play Xbox games, Steam, and more. With Windows as the operating system the possibilities are endless. The display is the best ive ever seen, probably the biggest improvement over the Steam Deck. Unfortunately, the battery life is horrendous. 2-3 hours at most with most games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0165" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Ammazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I imagined this product 15 years ago when Xbox 360 was out. I wanted it to be a reality so bad. When the switch came out it was the closest thing to it, but this blows the switch out of the water. I have 2 young kids so finding time to sit down in front of a tv or computer to play games is nearly impossible. Now I play this thing all over the place at the house, at work, or if I go out for lunch. I haven’t been able to game in years and I love this!
I would recommend this to a friendRated 5 out of 5 stars
Performance powehouse!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid upgrade performance wise from the steam deck. Play at 720p, upscale to 1080p and it runs mostly everything with medium or higher settings /30fps. Vrr low cap can also be changed easily from 45fps to 30fps. Battery life isnt great, as to be expected 1hr 25w. Display is excellent, controls feel very nice, and the machine is about as lousd as a gaming laptop under medium load.
I would recommend this to a friendRated 5 out of 5 stars
Great handheld
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In great condition works like new and awesome handheld love being able to play games away from my pc!
I would recommend this to a friendRated 5 out of 5 stars
Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is powerful and a joy. Only bummer is battery life but well worth the trade off for power.
I would recommend this to a friendRated 5 out of 5 stars
ROG Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly happy with the ally. Its a cross between a laptop and a gaming tablet. Its very obviously geared towards PC gamers, so if you arent familiar with steam or windows gaming, it'll be a little difficult as its not made like a nintendo switch. If youre willing to put the effort in to learn it, its an awesome handheld that you can also use as a mobile PC if you connect a wireless keyboard and mouse.
I would recommend this to a friendRated 4 out of 5 stars
Great PC handheld to play on the go
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] A very good PC handheld and competitor to the Steam Deck. The fact that it runs Windows 11 is a major plus to many. Some downsides include limited battery life depending on the title you're playing. And a clunky UI experience due to Armory Crate not being fully integrated into the system.
I would recommend this to a friendRated 5 out of 5 stars
I'm in love!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing especially with the long commute I have, this offers hours of entertainment.
I would recommend this to a friend


















