Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9063 reviews
(9,063 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen quality
Rated 3 out of 5 stars
Great windows handheld, for casual gamers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: Build quality is solid, decent screen, gets bright. Great speakers. The ASUS tools make it easy to customize settings. The Bad: modern games struggle to squeak out 30 FPS on low settings even on max power mode and plugged in. For me this was a deal breaker as its a gaming console /PC. I get its handheld, and its not going to rival a laptop but for the price, spend an extra hundred bucks and get a 4050 or 4060 laptop. You get DLSS plus frame gen, larger screen and keyboard and touchpad. As far as handhelds go its great. Unless you want to game on it. I guess if your desperate and dont want to lug around a loptop you can get your gaming fix in on the go but it was just too rough form me and not enjoyable wirh the stuttering and frame deops. Also-No extra USB ports to plug in accesories. I would have liked to see a desicated chaeging port and at least one free USB C port since it is a windows PC
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will forward your feedback to our Product team for review to improve the product.
Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0281" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Not bad to buy on the go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for those on the go plays most games pretty well and just looks amazing in white.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Sd card reader
Rated 1 out of 5 stars
Terrible customer service at Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the rog ally on july 2nd 2025. 2 weeks later 2 days after my return period ended they lowered its price by 150 dollars. I called the store and they refused to do anything to make it right for me. Also my ROG has killed 2 SD cards alrdy with its SD car slot issue. Great machine besides the SD issue and I would recommend never shopping at Best Buy as they refuse to budge on 2 days beyond the return period to match there huge price reduction. I will be solely doing amazon going forward even tho i have a BBY CC. I will not be shopping at this horrible store with zero customer service
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TonyH,
Thank you for your comment.
We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last. If you are experiencing issues with the card reader, we recommend you send the ROG Ally in for service to determine if the card reader is faulty so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great its made gaming accessible for me again. I used to have to turn on my gaming pc and find controllers and deal with so many things. Now I can just grab the ally and start gaming. I can game downstairs with family, im no longer trapped in my office and everything just kinda works . no. tweaks nothing to get in the way of my gaming.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was in the box and the set up was super easy! My 9 year old had been playing roblox on a tablet that was super laggy and this does this trick without having her sit at a computer. She can play anywhere she wants!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Pleasantly surprised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressive device! Playing PC games on a plane ride while plugged in was awesome. Sometimes performance can be unstable when not plugged in. Was common to need to restart to get it to run better. Totally recommend the ROG Ally if you're looking for mobile pc gaming!
I would recommend this to a friend - Cons mentioned:Battery life
Rated 5 out of 5 stars
It’s pretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good it has its bugs but nothing too big to handle but the battery sucks
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a reasonable product for the cost to be used as an alternate entertainment option.
I would recommend this to a friend - Pros mentioned:Game compatibility, Portability
Rated 5 out of 5 stars
Best PC Handheld Console
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's such a great device! Took it on a flight and was able to play my games with no issues!
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Storage capacity
Rated 3 out of 5 stars
ROG Ally Z1 Extreme
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get without a larger m.2 SSD. The card reader is still faulty and will require an RMA to replace. That said, it is the most powerful hand held on the market and is an exceptional piece of equipment when it runs. Cloud Recovery is also really bad.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emmitt Jay DeLongII,
Your feedback on the ROG Ally is greatly appreciated and we would like to apologize for the issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.
Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the SD card issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs for further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0338" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/
- Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Excellence by ROG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to travel with great game play and with a windows operating system
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Best thing ever!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device so much, I play it all day! Easily to take places, and nice display!
I would recommend this to a friend - Pros mentioned:Screen quality
Rated 5 out of 5 stars
VRR 120 Screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Persona 5 Royal on the go has been a treat to play on Ally. VRR screen makes the game play smooth with no tearing. Ally is better than Legion Go and Claw! If only Ally has an OLED screen, then it would be perfect.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Rated 3 out of 5 stars
Its ii
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Word of advice for anyone who purchases one of these spend at least an hour researching and downloading the latest updates and firmware other than that as long as you're accepting of the battery being pretty crappy in terms of life, it's actually pretty awesome
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on the ROG Ally and would like to apologize for the issues you've faced. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that some updates to the ROG Ally will be released in the future to improve the overall system performance and stability.
Allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs for further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0291" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Uffff men
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previous to this O had a 1k gaming PC. I stopped using it after buying this gem. The main reason is because now that I work from home, my desktop is always busy with my work laptop, so I had to do a lot of changes on my desk in order to play half an hour and ended up not playing at all. People, don't buy gaming PCs, buy this instead.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
A very good handheld pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the Rog Ally but it took me a while to get used to it. The Ally is not like the switch where you play right out of the box. I am also new to pc gaming being a console gamer mostly. The devise has preloaded user videos and they are videos on you tube to help. I like that it plays from game pass and steam. Eventually I want to learn emulation. The ally is powerful and a lot of enjoyment
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
The best handheld in the market right now BUT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been playing on this console for 3 days, it's a good machine. Coming from a person that had the steam deck for about 8 months i can say that some games runs more stable on the steam deck due tp the lowest resolution. but the ROG Ally has keep getting betting with each update. Right now you cab play AAA games on Mod graphics setting between 40 and 60fps let leave at that
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Better than expected performance, meh battery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is just amazing. I can play Doom 2016 at 60+ fps while on battery and at intermediate Asus ROG battery consumption settings, all while having maximum settings on ultra. I highly recommend this is you want a portable gaming device. It can run Cyberpunk 2077 on high, not ultra high, rather on high, battery set on high settings, at 31-50 fps. It has run any game I've played, and surpassed my expectations. Well done on ASUS, specially for the price.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Rated 4 out of 5 stars
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to hold and battery isn't terrible. Runs games well
I would recommend this to a friend - Cons mentioned:Heat dissipation
Rated 4 out of 5 stars
Best handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to gaming on the go thia is hands down the best choice in my opinion. It provides good visuals and 30-40 fps on mid to high settings. With vrr even 30 fps looks smooth. The battery life is short when playing on performance mode and the system does run a little hit but overall it is mu favorite handheld console so far and well worth the price.
I would recommend this to a friend


















