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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 9,063 reviews
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Definitely worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this but the only issue I’ve run into was the sd card reader going bad but I didn’t really need the extra space so that’s not a deal breaker for me anyways. Windows on handheld didn’t take long to get used to either.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Goated Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like playing my Xbox without having my Xbox. It plays games like a dream and the PC capabilities is a plus.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    So close to being perfect. 4/5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other then sub par battery life im very impressed. I’ve hardly touched my Xbox since purchasing it. Asus did a good job on the software. Makes the windows 11 OS tolerable. I’d wait for the Ally X to come out unless this is way discounted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The perfect mobile PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. Fun fast and updates are numerous. Light handheld and easy to navigate. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    My favorite on the go handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing for people who travel often and enjoy video games or movies etc. on their flights. Sound quality is great, it’s light and not strenuous on your hands/fingers. You can also get a case with a built in dock and connect your controller to it, connect it to a tv with no delays. I would highly recommend this to any gamer out there to travels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good. able to play all they games i throw at it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Great PC handheld to play on the go

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good PC handheld and competitor to the Steam Deck. The fact that it runs Windows 11 is a major plus to many. Some downsides include limited battery life depending on the title you're playing. And a clunky UI experience due to Armory Crate not being fully integrated into the system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, I really enjoy it. Perfect portable pc. Could pretty much play anything that supports controller

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Rug asus

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great product well desined games run super smoth but the battery doesnt last as much as i would like

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended at a cheaper price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it wasnt for all the windows stuff you have to do itll be highly recommended but its like having a tiny laptop that you really cant do much laptop stuff because its small.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. Plays every title i bought it for

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Not a steamdeck killer but its a good option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sd card issue is still strong but other than that its awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good....sorta 3 month review.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the unit so far however, purchased 2-3 months ago and the right stick is malfunctioning. Asus support is doing and RMA and it's all under warranty just a bit annoying. Will probably replace with hall effect joysticks later.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly only give this a 4 because of its battery life. Everything about this device is great except for the battery life. It’s meant for hand held on the go gaming but if you’re playing a high end game you’re only getting an hour out of it. With settings tweaked I only got it to last at max two and a half hours for emulators.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Ally rocks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Reason for my 3 stars is the one I got originally had a broken left trigger. And my friends system got a broken SD drive and actually corrupted his card and is a known issue. Overall great system compared to the steam deck, easier to play windows games like Diablo 4 and game pass as eell

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Performance but bad reliability

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiny and good performance. Very good sound. SD card not work is well-known. However, I did not know it is not reliable. I used it as my major PC at home with everything connected (monitor, keyboard, xBox controller) I am not a heavy gamer. Most of time I use for Youtube. After 7-month use, one day it was on than went to bios forever, I have no choice but reinstall Windows After 7.5-month use, it suddenly made a bad sound, shut down and restarted in front of me. It was not because of any windows updates. It is an excellent-open-box item. OK, 15-months from manufacturing day maximum. Still short...... Good for everyday use, but I am not happy on its issues.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LSCC,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0493" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog ally, fantastic device, just waiting 2nd gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, very powerful, but the battery life isn't there yet. It's possible that the hardware and battery is adequate, but software isn't there yet. I didn't encounter the sd card burn issue, but it's obviously a teething problem that I hope they will overcome. The on screen keyboard is difficult to use if you ever want to use the ally for productivity.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ASUS is gaming.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal. Asus once again shows it's the King of PC Gaming and manages to murder the Steam Deck with ease. Don't waste your time with Valve and SteamOS; this is a pocket gaming PC showing every bit of ASUS and AMD's power.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A very good PC

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my experience with this. I did have the issue with the SD card reader failing, but Asus was very easy to work with to have that repaired at no cost to me (I repurposed amazon packing materials to ship it in). One gripe is the battery life is not the best. Maybe 2 hours of play even at 15w setting, but a great experience nonetheless.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Super handle gaming PC with Windows 11.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mixed feelings about this gaming handheld. The Rog Ally is a perfect option for PC gamers who don’t mind tinkering and tweaking. It’s not for everyone though, as the user experience frustrations caused by Windows might annoy some. The amount of adjustment you have to do to the settings to get games running nicely also make the Ally struggle for less technically savvy. Battery life is also not a good one, but fast charging helps Ally get back to works immediately.

    I would recommend this to a friend