Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9113 reviews
(9,113 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Nice hardware, living with Windows is the downside
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whether I would recommend this or not is "it depends". Hardware is solid, fast, and works as advertised. Battery life is as expected (a few hours max on intense gaming, longer on lighter loads). It runs Windows though, and there is no escaping that. On the plus side that means it is compatible with a large set of saoftware. On the downside, it comes with the clunkiness of tryin to use Windows on a small screen device. It took about an hour before I could use it at all out of the box by the time it installed Windows updates, Asus updates, BIOS updates, etc. The times you have to break out of Asus Armory Crate, Steam, or Xbox apps and intertact with the Windows desktop are very painful. So.... Do I recommend it? If you are OK with Windows, and all that entails in terms of updates/management/upgrde/etc, then YES, If you are looking for a Switch-like handheld that you can always just pick up and play with no fuss, then NO. It will take more interaction, management, and administration than that.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JasonJoel,
Thank you for your feedback on the ROG Ally, we truly appreciate you taking the time to let us know, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Rated 5 out of 5 stars
Awesome but lacks battery life.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device, battery life doesn't last long but amazing device.
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great. Plays every title i bought it for
I would recommend this to a friendRated 5 out of 5 stars
i love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice product easy to use and great screen quality design is another great thing about it
I would recommend this to a friendRated 5 out of 5 stars
2024's best purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is like having magic in my hands, the speed, the quick response that the joysticks have, the variety of things that you can do such as watch videos, look for reviews for other devices, and other awesome things like its wide storage. Its perfomance cannot be compared with other devices in the same line of products. I really enjoy having it and I don't regret buying it
I would recommend this to a friendRated 5 out of 5 stars
One of the best pc handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus ROG Ally impresses with its sleek design and powerful performance, delivering top-tier gaming experiences. Its high refresh rate display and responsive controls enhance gameplay immersion. With robust hardware and customizable features, it caters to both casual and competitive gamers alike. A premium choice for those seeking cutting-edge gaming technology.
I would recommend this to a friendRated 4 out of 5 stars
Gave it shot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having purchased both the rog ally and legion go and weeks of testing i gave the latter the shot. Dont get me wrong the rog ally is solid and speedy but not as smooth inbetween gaming and desktop use. also keep in mind it does have its issues such as the sd card possibly failing i didnt want to take that chance
I would recommend this to a friendRated 5 out of 5 stars
An impressive handheld system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great system once you get it set up and optimized. Runs some pretty demanding games really well. It isn’t a laptop replacement but in the handheld gaming market this little system really shines. Upgrade the internal storage and pick up some accessories, dock, power bank etc. There are plenty of YouTube tutorials out there that will get you up and running quickly too.
I would recommend this to a friendRated 5 out of 5 stars
Good for casual use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome! So if you’re looking for something to play on the go definitely recommend. I was thinking of this or the steam handheld even the Aya Neo ultimately went with this due to the look and size and not disappointed. Should note I’m a hardcore gamer mostly got this for the airport on work trips so really will probably play 15-20 hours a month.
I would recommend this to a friendRated 4 out of 5 stars
Good for Gaming on the go
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it a little late but only by a day or two of release. Out of the box had to reset because armory crate would not load. After windows reset everything was working fine. Assassin Creed Chronicle crashed system but looked it up and it’s a game issue. Watchdog two runs fine and AC Odyssey bench ran fine. Steam games ran fine. My only issue is low storage.
I would recommend this to a friendRated 4 out of 5 stars
So close to being perfect. 4/5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other then sub par battery life im very impressed. I’ve hardly touched my Xbox since purchasing it. Asus did a good job on the software. Makes the windows 11 OS tolerable. I’d wait for the Ally X to come out unless this is way discounted.
I would recommend this to a friendRated 5 out of 5 stars
Great handheld
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld, handles a lot of games well. Perfect for on the go.
I would recommend this to a friendRated 5 out of 5 stars
Definitely worth a first...and second look.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I really was weary about purchasing since I already had another device that I could play my games on my phone, but this thing knocks anything else out of the park. Setup was relatively easy and I took others comments and updated any software before I put it through it's paces. I haven't needed to do heavy configuring since I use it for moderate gaming and emulation. For the price, I don't think you can beat it.
I would recommend this to a friendRated 5 out of 5 stars
Great Performance on the Go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was unsure about the performance of this machine. But once I dialed in the settings of the games I was looking to play, (Witcher 3 Wild Hunt, Days Gone, Assassin's Creed Valhalla), the games ran at a smooth 60 fps and still looked great. If you are someone who is away from your PC a lot and still want to game, this is a great option.
I would recommend this to a friendRated 5 out of 5 stars
An Amazing Little Gaming Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the funnest device I own. You really need to adjust expectations with this machine, but its really so much fun and change how I approach video games. This is a casual gaming device. Battery life is about 2 to 4 hours depending in the game. I would recommend getting a good battery pack if you want to be off the wall more than just casually.
I would recommend this to a friendRated 3 out of 5 stars
It's okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this device, it has a great screen played modern games decently. I ultimately returned the item, it had slow download rates. Another issue I had was the sleep/wake up and the built in control would not work and it would require a reboot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0261" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Worth the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've thoroughly enjoyed this product. I recommend it to anyone considering Steam Deck.
I would recommend this to a friendRated 5 out of 5 stars
GREAT FOR THE PRICE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld. A little fine tuning on mist games but can get most to work. Wish it had usb 4 to connect external graphics card like its pricier brother.
I would recommend this to a friendRated 3 out of 5 stars
Good Performance but bad reliability
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tiny and good performance. Very good sound. SD card not work is well-known. However, I did not know it is not reliable. I used it as my major PC at home with everything connected (monitor, keyboard, xBox controller) I am not a heavy gamer. Most of time I use for Youtube. After 7-month use, one day it was on than went to bios forever, I have no choice but reinstall Windows After 7.5-month use, it suddenly made a bad sound, shut down and restarted in front of me. It was not because of any windows updates. It is an excellent-open-box item. OK, 15-months from manufacturing day maximum. Still short...... Good for everyday use, but I am not happy on its issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LSCC,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0493" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Powerful but battery hungry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok this thing is powerful, and the XG port makes it worth it even more. This is now my mobile gaming system with an XG dock. It can even play VRChat through Oculus with the XG card. Diablo is running ad med to high in portable mode. Beef swith the system. Got to start this off with the battery life. Its fairly small at 2 hours. Next is windows sucks in tablet and portable mode though I manage windows tablets at my work it's still a pain to use.
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