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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 9,113 reviews
  • Rated 5 out of 5 stars

    The best handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality build, excellent performance, cool factor off the charts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally is great for mobile gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of fun playing Xbox games as you go. I wish the battery would power the system longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the rog ally! I cant believe 1080p gaming in a handheld natively is now possible. The 120hz display is actually grest looking and the colors are great. Now since this is the first major handheld pc somethings on windows needs smoothed out but thats microsoft to figure out. Easy to upgrade store i already have 3tbs of storage plenty enough for on the go. Nice to know if i wanted to make it my dedicated gaming pc i could with the xg mobile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this but the only issue I’ve run into was the sd card reader going bad but I didn’t really need the extra space so that’s not a deal breaker for me anyways. Windows on handheld didn’t take long to get used to either.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, plugged in or not. Problem is the battery only lasts an hour to two depending on what you are playing, and you can count on it being finger-burning hot after about 15 minutes.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Marty,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018122-0201" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 4 out of 5 stars

    Pretty Nice Handheld but be sure to get a new one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good little handheld PC for playing games, setting up without using a Microsoft account isn’t too difficult. Armory Crate software seems pretty good for customizing controls and performance. Be wary of getting an open box product from Best Buy, my “excellent” one had a broken LB, don’t know how they missed that when checking it over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for gaming on the go! The screen is bright and vibrant and the controls are very responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RoG Ally Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, beautiful display and very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Way better than the steam deck!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it runs games pretty smoothly. I did the updates which is definitely the first thing you need to do. Armoury crate is alright and honestly, it runs as expected on a handheld running windows. I was one of the first to preorder the steam deck and was pretty disappointed more so with the display. The ally’s display is way better and the fact that im not limited to just my steam library is a plus. It’s only going to get better with the updates

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    About what you’d expect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s about what you’d expect from a very small computer. Only thing that truly makes me wish for is the battery life otherwise it’s fine for small games while you travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made me forget about console gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since this was announced i was hesitant on buying one due to price & if id actually use it since I have a PS5. After about a month I forget half of the time I have a Ps5. I always have my Rog with me. It performs almost every game ive tried to play. Currently playing helldivers 2 check it out. Also the fact its functioning windows makes this my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Little Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is muc more capable than the Steam Deck, which i sold the purchase this. I have not had any issues downloadijg and playing games from various services, such as Xbox Game Pass, and steam, and battle net. Some people have reported issues with micro sd cards, i have not experienced any isses eith mine. The screen is perfect and varable refresh rate works perfect. My only complaint ia that i havent had enough time to play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best hand-held currently!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best hand-held I've personally used. I just wish it came with bigger storage, luckily it's upgradeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The (near) perfwct handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not easily impressed but this thing is amazing. I really wanted a steam deck but could not get myself to buy it due to the bad screen quality. Low resolution and bad colors. The ally does everything and have not had one issue. It runs windows so if you are familiar setup and use will be a breeze. Still a few software things I hope Asus improves on like more features for aura sync, allow macros to work in auto mode and a few other small things

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband. Had a couple issuses when getting it set up it didnt want to load my steam or xbox but after some youtube videos got it up and running. Works best connected to wifi but dont have a problem using it without. Planning on buying another for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best portable gaming system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG Ally. I also own the SteamDeck, Nintendo Switch, and Legion GO, but I find the ROG Ally to be my favorite and go to device for playing games on the go or even when relaxing in bed. Because it runs Windows, everything runs on it. It handles AAA titles such as Hogwart's Legacy and Diablo IV just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item as described, i would like if the battery lasted a little bit longer.. I also updated the memory to 1 tera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wicked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Good little gaming machine. Runs everything well and has amazing build quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ally

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good product has worked fine. Battery runs out fast but I just leave the charger plugged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play a lot of cozy games and controller works perfect for them. Its full windows 11 and i can download all my launchers and mods, compatible with all file types. There are some games that dont support controller yet that i cant play but for the most part i can play everything. Absolutely love this thing, runs great and allows more flexibility. My store had several open item units for $100 off too.

    I would recommend this to a friend