Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 9,063 reviews
  • Rated 4 out of 5 stars

    Great hardware, terrible OS.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware is awesome. There is an Ally X but i find the hardware pretty good. The biggest negative is Windows 11. ASUS's app is great at trying to hide the underlying OS but it is hampered by how messy gaming is implemented by game providers under Windows. Terrible for a portable console as the experience is far from seemless. I have seen people convert this to a SteamOS Linux machine and have been happy. I may try that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    10/10

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it , is a “pc” you can take any where . Super Fun

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The future is now

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can play gta 5 at 1080p with 60+ fps. That is insane. I used to dream of a device like this growing up. Spiderman runs awesome on this epically with frame generation on?

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device to game anywhere

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expectations met love being able to game anywhere. Only downside for me is battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    This thing is amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ally so I could play my games while traveling, but have quickly started playing most everything I can on it. Only reason it doesn’t get 5 stars is because asus doesn’t seem to be supporting it software side as well as valve did for the steam deck. That my change but as of now it has been a little bit and miss

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    ROG Ally

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is awesome. I know everyone keeps talking about the battery life on it, which is not long but it does everything I could ask for and more being a handheld. I bought it for the ability to travel and play on the go. You can’t look at it with it being a PC but rather a handheld gaming console. You’re able to play triple A games and even stream from it. It continues to amaze me with its possibilities.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROG ally

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid device that can “easily” handle most titles with ease. Xbox game pass works solid and all platforms seem to run smoothly as long and OS is updated accordingly. Had since release and never had to return or an hiccups so far.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    An ally of mine

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this portable gaming system fast quiet and beautiful screen my steam deck replacement

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    With great power comes great responsibility

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a portable handheld gaming windows experience this is a great option but be prepared to charge this device regularly. It basically has the same battery as the steam deck but with a “better” CPU and screen. However, the better hardware taxes the battery.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Good product if your on the go

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad product. It is my first handheld and yet I seem to be using my console and gaming pc more. The comfort is not what I like the most. Also it needs more memory for sure to make it a good product. But it does play games well when they work. Been hearing about all kinds of problems it so far I haven’t experienced any.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Really good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it when i go in the train or long trips the only thing i dont like the battery it doesnt last long enough so i had to buy a powerbank just for that

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Charles

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good love it and it is very fast the battery is not so good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    AMAZING!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the battery lasted longer but overall an amazing system. The grafix are awesome!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will run any game you want it to, great value for such little money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Windows handheld computer, with the best design resulting in the best performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great option instead of laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its quite versatile. You wont have to lug around a laptop on the go if youre strictly playing games on it. But you can purchase a seperate small monitor, if needed, for other computer related tasks. Only complaint is it takes a little bit to update the entire thing between asus updates and windows updates.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing prefect for on the go gaming. Only downside is not enough storage

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Fantastic handheld device

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a high end PC but having a portable option that can play 80% of my steam library is unbeatable. The learning curve on how to optimize this for regular play can be a little unsettling. But once you learn how to adjust games graphics settings this becomes your regular gaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery sucks.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery will drain fast but other wise it runs games fast and smoothly if you leave it plugged in.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jonathan,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0533" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4 Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hamdheld pc, great feeling in your hand and runs smoothly, paired with the wd tb ssd great for gaming on the go!

    I would recommend this to a friend