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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 9,113 reviews
  • Rated 5 out of 5 stars

    So sweet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this, after moving back to the states I was without a computer and really missed gaming. This unit allows me to do basic every day tasks and play all my games!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of Power in a little console!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me 5 months to commit to buying this thing. I have zero regrets after buying. Sucks it has to be plugged in most of the time when playing higher quality games, but serves its purpose just right otherwise. Gets a little heavy on the wrists after extended use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Goat of Handhelds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I has a Steamdeck for about a year. Almost never used it sue to the quality of gameplay and the limited selection of games because of Steam OS. Sold the steam deck and got “Roggy”. Couldnt be happier with this handheld. Im able to play most AAA games with decent frames and any indie game is getting 120 frames lokking pristine! If houre considering getting a ROG Ally, stop thinking about it and do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing piece of hardware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've so far just played Baldur's Gate 3 on it, and the hardware is amazing. I don't love the Windows controls using the controller, the buttons and functions don't intuitively map to mouse clicks, but it doesn't prevent actual gaming from being awesome on a handheld. Plays BG3 at ultra settings just fine and looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it , is a “pc” you can take any where . Super Fun

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it serves my purposes well. Like having a handled laptop. Only issue is battery life but gaming laptops batteries are most as bad. The Ally has multiple different battery saving options. I would recommend it over any the steam deck, msi, or the Lenovo version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device my husband loves it, he uses it often. It’s very convenient for traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT BUT WAIT TILL ASUS ROG ALLY X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best hand held gaming system! Absolutely love this for gaming. I have both an Xbox and PS5 but since I got this I stopped playing those. BUT the new Asus ROG ALLY X is coming out in JULY 2024 so if you are reading this please take that in consideration. The new one has way better specs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ROG Ally! It runs all of my games well and is a solid portable windows PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It has me gaming again!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allowed to start gaming more again. I just had a had a baby and the portability of this device has allowed me to get back into gaming! I love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad for a first try. I'd wait for v2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about a month but then I started running into issues. My SD card reader died. Wouldn't detect any cards I tried. Exchanged it at BB and hoped that was just a one time thing. My second one had issues with the fingerprint reader and would blue screen. I wiped the OS and started from scratch and things worked better. Unfortunately, the SD card reader died on my second Ally. BB offered to exchange it but I decided to return it instead. It's a pretty good attempt for a rev 1 product but it has flaws. I also don't like that the eGPU option they provide uses a proprietary connection. I ended up getting another windows handheld with an oculink port and used a GPU I had from a previous build. I hope Asus stick with the product and release another one in a year or so with non-proprietary connections and more RAM (16 is not enough, my new handheld has 64).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent handheld Pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays all my AAA tittles. It’s well built seems like it’s going to last.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally> Steam Deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer for handhelds for sure….yes it’s got windows 11 but haven’t found many issues (uninstall OneDrive immediately!) I love having all games/launchers in one place. The Ally is powerful had to get used to the ergonomics compared to the Deck but now that I have I’m having a blast with it. If you don’t wanna spend 1000+ for a powerful windows handheld that’s still very impressive just get the Ally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing handles games much better than expected. Really enjoy it for Elite Dangerous, Euro Truck Simulator, and a few others. Docked one star for only one USB port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE ROG TEAM ONLY 4 TRUE GAMERS

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Its the best way you can play a pc games on the go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the mobile aspect of this handheld I use it every day :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best hand held yet..

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is Awesome best thing to pair with Xbox game pass.. u can cloud game or install.. i paired it with a docking system that allowed Turbo mode.. also u can use a program to play PS5 remote play but you have to do a few things to get it to work but ots flawless.. this is best way to go for gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Cool Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It all depends what your intent of use for this product is if you are trying to use this as a full out gaming desktop performance and quality you will be disappointed. But if you are using it to do some casual gaming while away from home or on a road trip or something like that you will be very satisfied with this product. I bought mune first day because i have a feelint these will be hard to come by soon

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Recommend you buy, ONLY on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this handheld for my birthday and I think its decent, but after a software update from ASUS there has been a pretty annoying software bug. Whenever you use the Legacy Command Menu that was replaced by a new menu, and you open the menu to switch power options, it bugs the controls and switches between Desktop controls and Gamepad controls and it gets annoying when i'm unable to control my game. Second bug i have notice is when I play a game, at certain random intervals it would boot me to the home screen of Windows. This is only recommended at cheap prices or when on sale.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adam,

      Thank you for sharing your experience with the ROG Ally. We apologize for the inconvenience caused by the software bugs you encountered after the recent update. Your feedback is very valuable, and we will ensure it is passed along to our product team for review.

      In the meantime, we recommend the following troubleshooting steps in FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0620" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Rated 3 out of 5 stars

    If you can live with compromises, great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much potential. But the storage is tiny, navigating windows on an 8 inch screen is miserable, and the thing gets very hot. Wanted to love it but it’s not quite fully realized. I wasn’t willing to deal with the headaches.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DavidS,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our product team to review and improve our products and processes. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
      Although you have returned the unit, we do stand behind our products, and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0271" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus