Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Fantastic Device Hindered by Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the device itself. Feels great in the hands, buttons feel substantial and the touch screen was nice and responsive. Ran games super great at max settings for the device, and having the option for all the various launchers AND Gamepass is a huge plus. I just couldn’t reconcile with the battery life and the necessity to buy external battery power to carry around with it and be tethered to. Battery life at max settings is around 90 minutes, so if youre truly being mobile and playing on a road trip/flight, be prepared to have an outlet nearby to be tethered to. Fantastic device but I just don’t think batteries are where they need to be for the experience this device is capable of providing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DHill,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0360" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Good enough
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better perfomance than a steam deck, propietary external gpu port is a dissapointment (the rog external gpu is crazy expensive) defied the purpose of more graphic capacity, you cpuld easily buy a gaming laptop for the price of their gpu, but good sytem after all updates so far.
I would recommend this to a friendGreat Mobile Computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system, perfect middle ground handheld along the Asus lineup. Competitive as a handheld and is capable for my use case practically as a great hardware mobile computer with Windows/Virtualization.
I would recommend this to a friendExcellent mobile gaming device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent gaming device! I love that you can access XBOX and PC games without issue. There is a slight delay when playing PS games remotely but its a small price to play from anywhere. Very impressed. I also recommend you upgrade the hard drive to 1TB so best performance.
I would recommend this to a friendGood but can be buggy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this ASUS ROG Ally for my son. The graphics are good. The sd card readers can be faulty and can fry your sd card. This has happened to his. Still runs fine but do not run games or have sd card in slot while gaming. Would recommend for someone looking for a good handheld game concole.
I would recommend this to a friendHandheld pc
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. It's a good product. But I love the steam deck even more but still overall its good product even if you're looking for a handheld
I would recommend this to a friendAsus ROG Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very silent while running on turbo and lightweight, has a crisp 1080p display.
I would recommend this to a friendDO not Buy from ASUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the device it's self is very good aside from the known design flaw with the SD card reader braking. the warranty support from ASUS however is abysmal i sent mine in for repair they send it back to me damaged and are now saying they need $500 for them to fix a device they broke.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisM,
Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the frustration you’ve encountered, particularly with the SD card reader issue and the difficulties during your warranty repair process. We recognize the concern of receiving a device returned in a compromised condition and then being asked to assume additional costs, and we regret the inconvenience this has caused.
To ensure this matter is properly investigated, we kindly ask that you email us directly at customerloyalty@asus.com and include the case number "N2306018106-0635" as a reference. Our team will review your case in detail and provide the necessary support to help resolve the matter.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fantastic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really fun. I enjoyed this a lot. It makes gaming on a pc as simple as a console
I would recommend this to a friendRIP My Steam Deck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life could be better but it is definitely the Steam Deck killer. It’s so gorgeous and games play so well on it, from emulation of retro titles to current triple a games. I love it!
I would recommend this to a friendGaming on the go for Daddy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for Gaming on the go! As a dad i didnt get much time to game anymore but now i can snag a few minutes here in there while the family is occupied.
I would recommend this to a friendPretty solid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive used it for over a year now and it works great. It's not the most comfortable for long periods of time.
I would recommend this to a friendBeautiful screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the beautiful display. It can play all the games like fortnight and cod
I would recommend this to a friendFirst intro to pc gaming from a controller player
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the extreme version from the store floor and it has been absolutely running amazing. I think that it was tinkered with to be optimized at first and it has run literally amazing. Best purchase I’ve made and will get an XG mobile 3080 to consistently run high settings in apex locked at a consistent fps. This thing is amazing
I would recommend this to a friendGood Deal, Best Buy..no pun intended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic open box "Good". i don't see any blemishes, works great, like new. this is a good alternative to my Steam deck. i haven't used the sd card slot so i don't know if the issue with this is present. i would say i hit the open box jackpot
I would recommend this to a friendAwesome product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exxcellent product, excellent condition as advertised, and excellent customer service from Best Buy. The price was right too! This thing is seriously powerful enough to play AAA games at medium settings at 60FPS and is a dream come true in order to use it as a handheld, or plug it into a dock and tv and use it as an everyday computer.
I would recommend this to a friendMy new go to handheld
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arguably one of the best pc handhelds on the market. Despite the battery life, it's been great with gaming and is now my home pc when connected to the ROG charger.
I would recommend this to a friendReally good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it when i go in the train or long trips the only thing i dont like the battery it doesnt last long enough so i had to buy a powerbank just for that
I would recommend this to a friendGreat purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only set backs are the battery life and storage. Other than that I’m pleased with my purchase.
I would recommend this to a friendA great Handheld device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a small Handheld to run windows this device is a little beast. If you are computer savy you would know how to tinker settings for this device to get everything performing correctly for gaming. There are some pros and cons with the device but everyone’s experience is different but make sure you know what you are getting and do your research.
I would recommend this to a friend