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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9044 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 9,044 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG ally is works great. Purchased to play unsupported games from the Steam Deck. Other than adjusting profiles for specific games, the system plays as expected. Also purchased due to arthritis in my hands, and struggle to play games with a gaming controller anymore. The spread of the controls works better for me when it comes to gameplay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics; gives benefits of gaming without having to purchase expensive laptop or being tied to a stationary console. .

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    ROG Ally Z1 Extreme Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, ergonomics and battery life could be better.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BenReviewing,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for any inconvenience caused by the ergonomics and battery life. Your comments are valuable and will be passed along to our product team for review.

      To help maximize battery performance, we recommend reviewing the troubleshooting steps outlined in our FAQ. If the issue continues, please reach out to our support team at https://www.asus.com/us/support/CallUs so we can further investigate or assist with a repair.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0619" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Solid portable device

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely glad I pulled the trigger, but I do wish that it had more power. But if you’re looking to do light gaming, it’s perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great overall, could replace desktop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent all around device, it would be great if it came with a case. Armory crate works well and should only get better over time. This is a great all around computer you can take anywhere as long as you bring the cable. The Ally plays games very well, the sound is amazing, overall great value.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Mini PC

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall this thing is a beast! the extreme version is what I have and ive been enjoying it so much.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Love this thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid gaming experience! Great as an entry handheld pc. Can play almost any game!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave to my son as a christmas gift as we were traveling after the holiday. Spent his free time and on plane playing. He absolutely loves it. He is 21.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value and performance for the price. Also purchased a monitor and dock, installed Steam and have been playing away. This is my second purchase of this item-loved the first so much I purchased one for a friend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked that it came with windows 11 on it unlike the steam deck but the things i dont like about the rog ally is the fans are somewhat loud and sometimes the battery doesnt charge to 100% and it has issues turning on or off sometimes and the grip on it doesnt feel comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Fire

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest portable pc and works really well perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the handheld and ability to play my game pass games while sitting on the sofa watching tv or away from home. My only complaint is I think I have one with the SD card issue. Hopefully, it’ll be fixed soon, but I’m not really too worried because I plan to upgrade the SSD.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Good handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a very good handheld, handles a lot of titles on different low/medium settings. Its currently RMA'd because the SD card reader went bad on it, which is a common issue.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DeeNelz,
      We apologize for the inconvenience you have encountered with your product. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.
      To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.
      Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2306018106-0418.
      Thank you for choosing ASUS!
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    The way to game.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is the coolest, computer and gaming all in one with control of every aspect of the thing, live it, great for on the go, I take it every where.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Rog, can handle most AAA game. Only downside is the battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Needs more time in development

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately i have to rate it a 2/5 because of the issues I was dealing with. I purchased this product today and will be returning it tomorrow. I gave it 8 hours of play time and followed everyones suggestions on updates and settings for optimal gameplay. Within 8 hours my system restarted 4 times on its own or was shutting down programs by itself. I noticed a little drift on the left analog stick. Battery life is what it is, about one hour without charge but expect frame rates to drop fast and the system to struggle while running heavy games like spiderman. I really wanted to like it and for this to be my new handheld system. There is still a lot of work to do. I look forward to seeing how much better the technology will improve in the future. This is just the start.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JTechreview,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. When testing your gaming performance did you set your Ally to to Turbo mode? For the stick drift have you adjusted your joystick's dead zone via Armoury Crate? If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great product, the screen quality is amazing, the size is big but not too much to handle, love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ROG Ally

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like using this when I am traveling. It has been great overall and no problems with it. I don't use it as often as I thought I would but that just comes down to me using a console when I am at home.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    fun device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fun for on trips kinda like my windows laptop but handheld. it been blast i haven't had any of the issues i seen others have mine not had it i did get dbrand case and i say it must for ally.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Good unit for on the go gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally feels good in hand and the speakers are the best of all the current handheld gaming PC systems. I also like that the power button has a fingerprint reader. It just would have been nice to have a trackpad like the Deck and Legion Go have.

    I would recommend this to a friend