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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 9,113 reviews
  • Rated 5 out of 5 stars

    Fire

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest portable pc and works really well perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good potential

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great for someone who knowe about computers and how to tune their settings. It would be a 5 stars if it had better battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this gaming device. It is thee best handheld device ove come in contact with in recent tech history. Theres plenty of customization options for the device and w11 is a perfect fit. If youre a tech nerd like me, this would def be a needed device to play stationary or on the go!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great if you know windows

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IMO this is better than steam deck as it can do and play more games. I personally have not had any problems running anything that has controller support. As long as you understand windows and understand this is not a console but is a full pc you will have a great time with the Ally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Play everything I want, easy to use, looks good 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take this everywhere with me. It can play every game I have at around 90fps if I change the graphics settings in game. I would buy a power bank if you arent planning on being plugged into a wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of 2023

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with my experience with the ROG Ally. The fact that it runs on Windows 11 on top of good hardware not only makes it a fantastic handheld but also a potentially very competent desktop replacement. Especially, if you get the (very pricey) XG Mobile. With easy compatibility across multiple platforms, this is easily the best handheld of 2023 so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good unit for on the go gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally feels good in hand and the speakers are the best of all the current handheld gaming PC systems. I also like that the power button has a fingerprint reader. It just would have been nice to have a trackpad like the Deck and Legion Go have.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Rog ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good product but has a few quirks being the first one in this hopefull series of consoles. Its a good concept. Having trouble playing games. Battery dies super quickly. It comes with alot of memory but with games that take up 200 plus gigs thats nothing in this day in age. I installed a 1t micro sd memory card Having trouble getting games to install on it. This system is so complicated to use but its a handheld computer essentially.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Elliot L,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0272" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good device, battery could be better, by default only a 2230 m.2 slot but there are 2280 adapters out there, needs more ram than 16gb, and an oled wouldve been nice, but would get it again regardless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice console if you cam catch it on a sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console is quit good but requires a bit of technical know how at times the battery is pretty bad but with a decent battery backup you can mitigate this flaw. Overall a worth it buy if you would like a customizable experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the steam deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the steam deck, and it struggled to play the games that were verified and was very choppy. I picked up the extreme model of the ally and with the higher ram and better cpu it plays all the games I enjoy very well. Also its a very customizable device. If you want a good portable gaming device this is a really good one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for what it does (portability)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful but does struggle with triple a games COD runs ok resident evil runs ok forza a runs ok if what your looking for is some fun on the go then yes by all means grab one but if you like high end graphics and great visuals grab a gaming laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best portable Gaming PC. It has all the features I need.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    The deck but BETTER

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] More performance for less battery id take any day!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A very good handheld with a bad dpad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good handheld as long as you realize the power comes with poor battery life. You will have your regular windows bugs since its basically a mini pc. The price is very good for the power that you get. If you want an xbox handheld this is the closest you will probably get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Travel fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got an “open box” didn’t seem to be opened at all. Totally worth the price! Battery is lacking, but a nice first gen product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld device in the market, buy one and play on the go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Handheld

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld for the price has everything I expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Handheld Ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got my steam deck last year I was blown away at what the device could when it came to running nor only new games but emulation. After spending a little over a week with the Rog Ally, it makes tge dwck obsolete, just like the steam deck made the switch obsolete. What a beast of a handheld and also a beautiful one as well. And it will only get better with time.

    I would recommend this to a friend