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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9113 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 9,113 reviews
  • Rated 4 out of 5 stars

    Asus Rog Ally review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a solid product that meets my expectations. I am using it as a portable gaming machine that I can plug into my 32-inch monitor at any time I would recommend this product but do remember this is not a high-end gaming machine, it does have its limitations.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a very good handheld, handles a lot of titles on different low/medium settings. Its currently RMA'd because the SD card reader went bad on it, which is a common issue.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DeeNelz,
      We apologize for the inconvenience you have encountered with your product. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.
      To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.
      Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2306018106-0418.
      Thank you for choosing ASUS!
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Get it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! If you are into gaming, Gett this. I do recommend getting a mouse and keyboard combo that you can plug in using Bluetooth or a dongle. This will allow you to navigate like you would a Windows PC. The touchscreen is okay but if you are going to do a lot of personalization, you will want the keyboard/mouse combo.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Totally average and unusable for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned the Steam Deck and the original Aya Neo I must say with regret that the Rog Ally has not lived up to my expectations. I was looking forward for a replacement for my Aya Neo which I've had since the first orders of the Indiegogo campaign shipped back in covid days, but after just 24 hours of ownership I am leaning towards returning it. The biggest deal-breaker for me is the lack of a dedicated USB-C port so I charge the unit while transferring data from external drives. This is also the reason why I sold my Steam Deck. Because all my Steam collection is backed up to an external SSD and I am finding myself having close to zero battery left after restoring only a few of my backups which are 100GB+ each. The ASUS armory crate is also a major hindrance. Yes, I know I can always uninstall it, but I prefer having the option to cycle TDP profiles in-game without using something like Ryzen Controller. While it's open, I found many cases where I could not use the web browser because the hitting the enter key on the virtual keyboard would cycle through the TDP profiles instead of acting as the enter key (i.e.: opening URLs). Performance-wise it does not feel a lot faster than my Aya neo which has the aging Ryzen 5 4500U soc. In games like FH5, even with FSR turned on with 720p and medium details, I get major intermittent stutters while running at 60fps that make the game annoying to play. MSI afterburner doesn't even register then FPS drop, it is that quick, but it's like the game rendering stops for a few hundreds milliseconds. My Aya doesn't do that! Having Windows 11 on it is also a big negative, not Windows in general which I appreciate over Linux as my biggest game collection is on GoG. It took a few hours to get all the Windows 11 updates downloaded and installed, not to mention the bloatware (Office, Teams???) and the occasional popups that get in the way and typical for an adware OS. Then there's the battery, see above. It does have some good things going for it. Compared to the Aya the build quality is better, the screen is also better despite being smaller, colors are more vivid and the sound is more crisp. The cooling system is also a lot less noisier than of the Aya Neo which almost always runs at full speed when in-game. The BIOS looks to be straight port from a ROG PC motherboard version which is also very nicely integrated with the touch screen and the buttons. The screen is also native horizontal. On the Aya a lot of older games start in portrait mode and try maneuvering the BIOS menu or the Windows installer in portrait mode... all without any input support, yikes! I can not recommend it though. I was really hoping for a an alternative to the Steam Deck, or the Aya, but unfortunately looks like Chinese companies like GPD, Aya seem to make handhelds that better serve my needs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Felix,

      It is unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected, and we want to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0117" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Asus ROG Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best portable pc gaming you can buy. You can run games at 120 fps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who needs a gaming PC when you have this bad boy. I get more wins in Fortnite on this than I do with my PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the ROG Ally for over a month now and it is fantastic. I have not had any issues with it and the performance for how compact it is great. I did upgrade the NvME drive to a 2TB a few days after owning. I own a Steam Deck as well and is good but it cannot do things the ROG Ally can do. I can easily recommend this device to anyone on the fence.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hardware, terrible OS.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware is awesome. There is an Ally X but i find the hardware pretty good. The biggest negative is Windows 11. ASUS's app is great at trying to hide the underlying OS but it is hampered by how messy gaming is implemented by game providers under Windows. Terrible for a portable console as the experience is far from seemless. I have seen people convert this to a SteamOS Linux machine and have been happy. I may try that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked that it came with windows 11 on it unlike the steam deck but the things i dont like about the rog ally is the fans are somewhat loud and sometimes the battery doesnt charge to 100% and it has issues turning on or off sometimes and the grip on it doesnt feel comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld console great on games and perfect for to go gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld I’ve ever owned!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my ROG Ally. I’m writing this review after having it now almost four months. I haven’t had any issues like some others have had with the SD card etc. It’s amazing to be able to play games like Red Dead Redemption 2, Cyberpunk 2077 and Baldurs Gate 3 at 1080p and medium to high settings and having it run smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great performance for a handheld pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the rog ally , great portability , great performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best purchase I've made in a while. I use this constantly, and everything works out of the box without having to do anything crazy in the settings or to the device to make it decent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but rough at launch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really good product to use and able to play a lot of your games easily. However, be aware there’s issues at launch such as bios, SD cards being damaged, freezing on optimization, armored crate etc. if your still planning on getting worth getting it when the bugs are fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. It's literally a portable laptop and works so well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for on the go gaming. Just need to do some minor tweaks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    May be great someday

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ROG Ally as a portable gaming tower that I could take on the go, paired with a 6850XT Mobile that I could use at home for a bit more performance. The hardware is awesome. The software is horrible. The battery life is also horrible. Windows on a handheld device fails miserably, causing absolute chaos on my system. Armory Crate has plenty of issues, and the process for pairing with the 6850XT Mobile was painful. While docked performance was fine, the battery life was horrid, making it. a non-starter for my longer commutes to Boston. I wanted something with a bit more power than the Steam Deck. This has the power, but not as much love and care as the Steam Deck does. I think with that love and care it can become better than it, but it is absolutely not there yet.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ELITEACE,

      We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Keep your ROG Ally safe on the go with the ROG Ally travel case. With a soft case material and a fleece inner liner, the Ally will be protected in any bag or backpack. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306010178-0047) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Rog Ally Z1E

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great machine for older games and streaming current titles

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Handheld but steadily improving

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Its a great handheld it had its problems but its steadily getting improvements from bios updates.. im able to play forza 5 on dock on 60 fps with the graphics settings on high capable of doing 120fps im still tinkering with the setting and so far in my opinion its just as good as the xbox series s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rob alie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful devise I use it daily the game play on it is very good and the graphics are amazing

    I would recommend this to a friend